Headquarters based in the North-West of Sydney with branch offices in other states around Australia, we are looking an energetic and team orientated Field Service Technician, with a main responsibility of servicing, fault-finding and breakdown requests to join the Bosch Rexroth group in our Mackay Branch, QLD.
Position Tasks:
- Serves existing accounts by analysing work orders; planning daily travel schedule; investigating complaints; conducting tests and resolving problems.Prepares and plans all service works
- Provides service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests
- Maintains and develops customer relationships by examining complaints, identifying solutions, suggesting improved methods and techniques, recommending system improvements and maintaining customer confidentiality
- Documents service and installation actions by completing forms, reports, logs and records. Informs Service Manager when the job is ready to be invoiced
- Explores sales possibilities with customers utilizing their scope of specialty and by utilizing cross departmental specialists
- Investigates complaints regarding installed equipment. Working with engineering, sales and/or other units to resolve these complaints until the customers is satisfied
- Prepare service quotations and follows up the quotation with the customer. Ensures a job is opened in SAP once a Purchase Order Number is received
- Notify the Service Manager of any equipment that has been brought back to the workshop for strip and assessment, overhaul etc
- Accurate completion of service documentation including having Service Reports signed by the customer or the customers authorized representative
- Ensures all site documentation including inductions, licenses and training is up to date
- Monthly checking of vehicle equipment lists and reordering of equipment as required
- Be well presented at all times while representing Bosch Rexroth while undertaking external service work
- Fosters efficient and effective management in his scope, enhances quality management and observes the health, safety and environment regulations
- Perform other duties as directed from time to time to meet Bosch Rexroth’s business and operational requirements
