Job Purpose:
The Senior Brand Ambassador role is accountable for creating and providing an outstanding customer experience that exemplifies the authenticity of Canada Goose. Assist in the execution of the plans and strategies developed by the Store management team and execute store functions in relation to operational efficiency that impact the overall quality of customer experience including ensuring excellence in all areas and maintaining Canada Goose’s expectations of quality and authenticity.
What You’ll Do
Store Financial Performance:
- Contribute to store’s overall target by achieving productivity standards
- Achieve or exceed personal sales targets that may vary depending on seasonality
Engagement:
- Contribute to a positive store environment through effective communication, teamwork and partnership with brand ambassadors and store management team
- Attend and participate in all store meetings, events and product knowledge sessions
- Demonstrate values and behaviours consistent with Canada Goose’s culture
Operational Excellence:
- Compliant of store operating procedures to minimize store shrink
- Handle all Point of sale (POS) transaction in compliant to company standards
- Ensure overall accuracy in inventory
- Ensure proper organization and accessibility of Canada Goose’s products
- Process inbound and outbound shipment; replenishment, damages, return to vendor, etc.
- Support in the upkeeping overall physical store maintenance and standards
- Responsible for maintenance of the Visual merchandise directives
- Other responsibilities may be added to meet the needs of the business
Customer Experience:
- Ensure an outstanding customer experience through operational efficiency (such as: stock room management, cash wrap experience and sales floor best practices)
- Drive our Net Promoter Score (NPS)
Let’s Talk About You
- At least 5 years of retail experience, preferably in a customer focused environment
- Proven track record of successful store operations
- Experience working with affluent and luxury brands is an asset
- High-volume traffic experience is an asset
- Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)
- Strong organizational skills and a keen attention to detail
- Ability to work efficiently in a fast-paced and team orientated environment
- Good understanding of inventory management and point of sale systems
- Excellent communication and interpersonal skills
- Self motivated, able to work independently and know when to seek guidance
- Basic skills in Microsoft Office; specifically, Word and Excel are an asset
- Good command of English
- Fluent in Mandarin will be an advantage
