Turnitin is a company that is changing the way we learn through writing. Our services promote critical thinking, academic integrity, and help students improve their writing skills. We provide instructors with tools to engage students in the writing process, offer personal feedback, and track student progress. Turnitin is used by millions of students worldwide and has offices in different countries.
We are looking for individuals who are passionate about education and technology, who are collaborative and innovative, and who want to contribute to our success and growth. In return, we offer great benefits and challenging work.
You will have an important role in providing excellent support to our clients. You will be responsible for assisting customers with technical and non-technical queries. We are looking for someone who is enthusiastic, self-motivated, and has a background in technical or customer support. The successful candidate should have strong problem-solving and communication skills, and be able to work well in a team. This role is suitable for someone who can handle multiple tasks and is comfortable working with internal and external customers.
Responsibilities:
- Provide proactive support to our customers primarily through email, and occasionally through phone and live chat, ensuring problem resolution and optimal system performance
- Collaborate with our Engineering and Product Management teams on product issues and releases
- Cultivate positive customer and cultural relations
- Assist in the translation, maintenance, and updating of technical documentation related to our products
- Support other strategic initiatives as needed
Essential:
- Bachelor's degree or relevant customer support experience
- Fluency in spoken and written English and Korean
- Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure
- Excellent computer skills
- Knowledge of one or more of the following Operating Systems: Windows, Mac, Linux
- A good understanding of Microsoft Office products
- Excellent planning and organizational skills
- Ability to handle sensitive and confidential information with excellent judgment
Desirable:
- Familiarity with Learning Management Systems like Blackboard, Moodle, Canvas, or D2L
- General knowledge of web technologies and Software as a Service (SaaS)
Total Rewards @ Turnitin
Turnitin provides a Total Rewards package that is competitive in the job market. We believe in more than just monetary rewards. In addition to regular pay and bonuses, we offer benefits such as generous time off and health and wellness programs. We also provide a flexible work environment that allows you to work remotely, in our offices, or in hybrid setups.
Equality Statement
Turnitin is committed to providing equal access to our programs, facilities, and employment opportunities to all individuals, regardless of their race, color, ancestry, nationality, age, gender, sexual orientation, gender identity and expression, religion, disability, medical condition, genetic information, marital status, or veteran status.
Our Values
- Customer Centric: We put educators and learners at the center of everything we do.
- One Team: We break down silos and collaborate effectively, celebrating each other's successes.
- Global Mindset: We respect different cultures, embrace diversity, and think globally to make a positive impact on education.
- Accountability: We take responsibility for our actions and encourage our team members to do the same, striving for high performance.
- Collaboration & Influencing: We communicate and cooperate effectively with peers, partners, leaders, and customers, fostering a collaborative work environment.
- Integrity: We believe in integrity as the core value of Turnitin, shaping our products, how we treat each other, and our relationships with customers and vendors.
Seeing Beyond the Job Ad
We understand that it's rare for candidates to meet 100% of the criteria listed in a job ad. Therefore, we encourage you to apply even if you meet most of the requirements. We believe that skills can be developed over time, and if you're willing to learn and grow with us, we welcome you to join our team.
Turnitin, LLC is committed to providing equal access to its programs, facilities, and employment opportunities without discrimination based on race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, religion, disability, medical condition, genetic information, marital status, veteran status, domestic partner status, AIDS or HIV status, height, weight, or association with members of protected classes.
