The National Solutions Group at Leidos currently has an opening for Tier 2 System Maintainer for our 24x7 Incident Response Team to support a client’s requirements in a challenging, dynamic setting located in Alice Springs, AUS. The position requires a current TS/PV security clearance.
The Tier 2 System Maintainer receives and responds to service requests and problems reported by customers and escalated from Tier 1. The Tier 2 System Maintainer will work in a highly collaborative environment with teammates, key stakeholders and the Government customer to ensure mission continuity and support to the IC community.
Primary Responsibilities:
- Communicate with customers and technical component’s to fully understand the incident, service request or problem.
- Research problems by accessing internal and external knowledge databases.
- Facilitate technical communications between operations and development staff.
- Distribute defect reports and system data collected during anomaly investigations.
- Plan and coordinate maintenance activities, perform upgrades and support the transition and acceptance of new and modified systems.
- Analyze customer problems and implement appropriate corrective action to initiate a repair, and return to service in the field.
- Engage in hardware troubleshooting, repair and replacement.
- Assist with property and asset management.
- Monitor, review, update and disposition ServiceNow/HelpNow system tickets assigned to program per required timelines and level of information details.
