FRONT OFFICE DUTY MANAGER – LUXURY BRAND
This role will assist the Front Office Management team in supervising a team of up to 60 colleagues, whilst providing enchanting service to our guests
The Langham Melbourne is renowned for quality, timeless luxury and genuine service. Featuring 388 elegantly appointed guest rooms and suites, dining, meeting and function facilities, and the lavish haven –Chuan Spa .The Langham Melbourne reflects Langham Hotel International's philosophy of elegance in design, innovation in hospitality, genuine service and captivation of the senses creating a uniquely enchanting experience
The Langham Hotel Melbourne is currently looking for a full-time Front Office Duty Manager to join our team.
You will have the opportunity to work with the Front Office Team which consists of approximately 60 colleagues. This is an exciting opportunity for you to grow your hotel skill set in order to build a career with-in The Langham, shall you be determined and dedicated.
This position is an integral part of a high performing hotel team, and a key contributor to the hotel’s ongoing success.
You will assist the Front Office Management team in supervising a team of up to 60, or on any one shift you will oversee approximately 20 colleagues. Reporting to the Front Office Manager and Assistant Front Office Manager, you will have direct accountability for this department whilst on shift. You will have a proven track record in communicating and effectively managing staff of all levels.
Your responsibilities will include:
• Managing any staff issues that may arise
• Co-ordinating the room allocations for all guests arriving each shift
• Conducting staff briefings
• Setting an excellent example as a senior member of the team
• Problem solving any guest issues that arise
• Being an active part of the Emergency Response Team
For this role, your attributes will be inclusive of the following:
• Previous experience in a similar role, ideally in a luxury hotel or similar environment
• Have superior communication and interpersonal skills
• Detailed knowledge of our hotel computer systems – Opera PMS
• Deliver the ‘total guest experience’
• Well presented, friendly with a professional attitude
• Able to work well under pressure
• Current RSA & First Aid Certificate
• Demonstrated ability to lead, coach and motivate staff
• Strong organizational skills, attention to detail, flexibility, and a commitment to the highest level of guest service
• Flexibility with various shifts
In return for your expertise and professionalism, you will be rewarded with hotel discounts worldwide, discount car parking, uniform provided and laundered, subsidised staff meals, and opportunities to learn new skills and grow your career. You'll join a team passionate about ‘Knowing our Guests and Building Great Memories’.
This role has opportunity for growth. We are looking for the 'right' candidate, who leads by example and thrives on teamwork to ensure growth of the department!
If you think this is the right role for you, apply now! Come join our team!
HYGIENE AND GROOMING - Naturally in the service industry high standards of personal presentation, hygiene, grooming, and conservative hairstyles are of the greatest importance. This must be present throughout the interview stage.
EQUAL OPPORTUNITY EMPLOYER – The Langham, Melbourne is an equal opportunity employer committed to employing a diverse workforce and sustaining and inclusive culture.
This role will assist the Front Office Management team in supervising a team of up to 60 colleagues, whilst providing enchanting service to our guests
The Langham Melbourne is renowned for quality, timeless luxury and genuine service. Featuring 388 elegantly appointed guest rooms and suites, dining, meeting and function facilities, and the lavish haven –Chuan Spa .The Langham Melbourne reflects Langham Hotel International's philosophy of elegance in design, innovation in hospitality, genuine service and captivation of the senses creating a uniquely enchanting experience
The Langham Hotel Melbourne is currently looking for a full-time Front Office Duty Manager to join our team.
You will have the opportunity to work with the Front Office Team which consists of approximately 60 colleagues. This is an exciting opportunity for you to grow your hotel skill set in order to build a career with-in The Langham, shall you be determined and dedicated.
This position is an integral part of a high performing hotel team, and a key contributor to the hotel’s ongoing success.
You will assist the Front Office Management team in supervising a team of up to 60, or on any one shift you will oversee approximately 20 colleagues. Reporting to the Front Office Manager and Assistant Front Office Manager, you will have direct accountability for this department whilst on shift. You will have a proven track record in communicating and effectively managing staff of all levels.
Your responsibilities will include:
• Managing any staff issues that may arise
• Co-ordinating the room allocations for all guests arriving each shift
• Conducting staff briefings
• Setting an excellent example as a senior member of the team
• Problem solving any guest issues that arise
• Being an active part of the Emergency Response Team
For this role, your attributes will be inclusive of the following:
• Previous experience in a similar role, ideally in a luxury hotel or similar environment
• Have superior communication and interpersonal skills
• Detailed knowledge of our hotel computer systems – Opera PMS
• Deliver the ‘total guest experience’
• Well presented, friendly with a professional attitude
• Able to work well under pressure
• Current RSA & First Aid Certificate
• Demonstrated ability to lead, coach and motivate staff
• Strong organizational skills, attention to detail, flexibility, and a commitment to the highest level of guest service
• Flexibility with various shifts
In return for your expertise and professionalism, you will be rewarded with hotel discounts worldwide, discount car parking, uniform provided and laundered, subsidised staff meals, and opportunities to learn new skills and grow your career. You'll join a team passionate about ‘Knowing our Guests and Building Great Memories’.
This role has opportunity for growth. We are looking for the 'right' candidate, who leads by example and thrives on teamwork to ensure growth of the department!
If you think this is the right role for you, apply now! Come join our team!
HYGIENE AND GROOMING - Naturally in the service industry high standards of personal presentation, hygiene, grooming, and conservative hairstyles are of the greatest importance. This must be present throughout the interview stage.
EQUAL OPPORTUNITY EMPLOYER – The Langham, Melbourne is an equal opportunity employer committed to employing a diverse workforce and sustaining and inclusive culture.
