Work matters
It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.
People matter
Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
The Team
The Workflow Design Studio reimagines customer experiences to drive innovation. The Studio is a specialised team of Service Designers, Developers, and Architects practicing Design Thinking who work with our customers and colleagues during the pre-sales process to co-create innovative solutions to key business challenges. Following a human-centred approach to innovation, the Studio draws from the diverse skill sets of each member to integrate the needs of people, the possibilities of technology, and the requirements for business success.
The Role
Your sweet spot is the intersection of human needs and business impact. You thrive in a fluid work environment, and are a self-motivated partner, leader and hands on maker. You enjoy a highly collaborative team environment, working across a variety of industries, and can synthesising diverse perspectives.
What you get to do in this role:
- Planning, facilitating, and co-delivering design thinking led workshops with customers (participants range from end users to C-level) and delivery partners
- Prepare, lead end to end engagements organising clients, team members with structured plans
- Articulate and logically communicate concepts with technical and non-technical audiences
- Co-create future state solutions with customers and colleagues
- Transform co-created future state narrative design into an experience, enhance and refine through validation of design concepts.
- Design impactful ways of relating ideas and concepts to executive audiences
- Synthesize, collaborate to create and publish engagement stories, artefacts to share with the wider community and product teams.
- Share the engagement stories to drive awareness and demand
- Thought lead, continually improve our human centred design methods and processes
