Cleared are working in collaboration with a dynamic and expanding IT Services and Consulting firm based in Canberra, and we're seeking a NV1 Technical Consultant - ITSM/ServiceNow.
The client itself specialises in cutting-edge integration technology that links all IT management systems, spanning both cloud and on-premises environments, fostering a cohesive unified setting. This role demands a substantial level of system administration expertise coupled with in-depth knowledge of ITIL service management processes and functions. Exceptional customer service skills are a prerequisite for this position. Responsibilities include:
Proactive engagement and communication with key project stakeholders, along with coaching and mentoring junior ITSM staff.
Identifying, clarifying, defining, and documenting business requirement specifications.
Maintaining up-to-date knowledge of ServiceNow Platform features and functionality.
Participation in software development sprints using the Agile SCRUM Method.
Implementation, administration, and support of ServiceNow.
Configuration of ServiceNow applications, workflows, reports, dashboards, and portals.
Configuration of APIs, connectors, web service applications, data transformation, and MID servers.
Participation in system go-live activities and early life support.
Identifying, documenting, and communicating "Lessons Learned" during all engagements.
Desired qualifications and skills:
ITIL V3 or V4 foundation or a proven comprehension of ITIL principles and practices in a day-to-day IT environment.
Technical root cause analysis experiences within incident and problem management.
Continuous improvement in business and system processes, accompanied by documentation and/or training artifacts.
ServiceNow (CSA, ITSM Implementer).
Desirable experience and/or exposure in:
Participating in IT emergency event situations (Major Incidents).
Linux OS scripting and general knowledge.
Prince2.
Agile methodologies.
The position is based in Canberra and is an Onsite role. Candidates must be Australian Citizens with a current NV1 clearance minimum. The role requires obtaining and maintaining an Australian Government NV2 security clearance. Successful candidates must be vaccinated against Covid-19 for the safety and wellbeing of our people and customers. If you are interested in this opportunity, contact Daniel on: M : 0424 906 007 | E: At Cleared, we provide tailored recruitment solutions to individuals seeking their next opportunity and to organisations searching for talent within Defence Industry, Intelligence and National Security.
The client itself specialises in cutting-edge integration technology that links all IT management systems, spanning both cloud and on-premises environments, fostering a cohesive unified setting. This role demands a substantial level of system administration expertise coupled with in-depth knowledge of ITIL service management processes and functions. Exceptional customer service skills are a prerequisite for this position. Responsibilities include:
Proactive engagement and communication with key project stakeholders, along with coaching and mentoring junior ITSM staff.
Identifying, clarifying, defining, and documenting business requirement specifications.
Maintaining up-to-date knowledge of ServiceNow Platform features and functionality.
Participation in software development sprints using the Agile SCRUM Method.
Implementation, administration, and support of ServiceNow.
Configuration of ServiceNow applications, workflows, reports, dashboards, and portals.
Configuration of APIs, connectors, web service applications, data transformation, and MID servers.
Participation in system go-live activities and early life support.
Identifying, documenting, and communicating "Lessons Learned" during all engagements.
Desired qualifications and skills:
ITIL V3 or V4 foundation or a proven comprehension of ITIL principles and practices in a day-to-day IT environment.
Technical root cause analysis experiences within incident and problem management.
Continuous improvement in business and system processes, accompanied by documentation and/or training artifacts.
ServiceNow (CSA, ITSM Implementer).
Desirable experience and/or exposure in:
Participating in IT emergency event situations (Major Incidents).
Linux OS scripting and general knowledge.
Prince2.
Agile methodologies.
The position is based in Canberra and is an Onsite role. Candidates must be Australian Citizens with a current NV1 clearance minimum. The role requires obtaining and maintaining an Australian Government NV2 security clearance. Successful candidates must be vaccinated against Covid-19 for the safety and wellbeing of our people and customers. If you are interested in this opportunity, contact Daniel on: M : 0424 906 007 | E: At Cleared, we provide tailored recruitment solutions to individuals seeking their next opportunity and to organisations searching for talent within Defence Industry, Intelligence and National Security.
