- Coordinates all activities associated with the examinee’s files, incoming legal briefs, business records and other information.
- Use customer portals to retrieve documentation for upcoming assessments.
- Process letters of instruction and highlighting important information for the doctors.
- Prepare complete examinee medical files to ensure that scheduled appointments can be completed effectively by the consultant practitioner.
- Provide administrative support to the consultant practitioner, as necessary, to support the effective delivery of their services to Medilaw.
- Plan courier deliveries of files to consultants where required.
- Respond to customer enquiries about statuses of reports and ETA’s of report provision.
- Follow-ups with doctors for additional information and radiology.
- Maintain and monitor Medilaw source systems / databases to ensure customer information is current and up to date.
- Utilise and monitor Medilaw systems and databases to ensure customer information is current and up to date.
- Perform all work in accordance with the Quality Management System and actively support the team to do this.
- Actively provide feedback about the performance of the quality management system to MedHealth Group’s Quality Management Representative.
- Adhere to internal policy & procedures for systems and processes to facilitate knowledge management and retention relevant to your role and the business areas you are responsible for.
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