POSITION OBJECTIVE
To contribute in a meaningful way to the Netcare Purpose. The Netcare Purpose is to provide technology strategy and execution that empowers business success for our clients by being more productive and more secure.
This is achieved by the essence of the role which is to:
? Be the evangelist for standards and alignment
? Develop a technical relationship with assigned clients based on the Technology Success process
REPORTING STRUCTURE
This position reports directly to the Technology Success Manager and indirectly to the Operations Manager.
PRINCIPAL DUTIES & RESPONSIBILITIES
? Perform onsite and/or remote Technology Alignment Reviews for assigned clients
? Develop a technical and business relationship with each assigned client
? Fully understand each assigned client’s business strategy as well as any applicable regulatory and security requirements
? Ensure alignment with best practices is effectively lowering occurrences of reactive issues
? Work with the vCIO team to review client business strategy, challenges, needs, and
opportunities
? Contribute meaningfully at the regular Standards & Alignment meetings
? Proactively maintain and improve assigned clients’ infrastructure and systems
? Develop and maintain site documentation of each assigned client
? Liaise with, manage, and advise clients, team members, vendors, and other partners as required
? Perform other appropriate duties and responsibilities as assigned by the Operations Manager
? Adopt continuous learning and improvement processes in all aspects of the position.
? Implement, participate, and promote Company Policies and Procedures, including Work Health and Safety (WHS) requirements.
KEY SKILLS & EXPERIENCE
QUALIFICATIONS & CAPABILITIES
? Tertiary qualifications in Computer Science/Information Technology or equivalent
? NSW Class C Driver Licence
? Computer-related industry certifications
? Ability to stoop, kneel, crouch, or crawl and lift 15 kilograms
EXPERIENCE/SKILL LEVEL REQUIRED
? At least 3 years previous experience in IT administration and/or technical support
? Strong all-round knowledge of IT and network infrastructure, operating systems, Microsoft 365, hardware, and applications software
? Familiarity with IT service provider software (RMM, PSA, etc)
APTITUDE & INTERPERSONAL SKILLS
? Fanatical about Process: create, maintain, and adhere to processes, standards, and
documentation
? Awesome Communication: written, verbal and interpersonal
? Make Every Deadline: prioritization, punctuality, problem-solving skills
? Today, not Tomorrow: organized, blocks of time
? Clarity, not Doubt: provide clear instructions, information, and transparency
? Be Curious: self-learning, ask inciteful questions
? Teamwork qualities: culture building, mentoring, respect, sharing
KEY PERFORMANCE INDICATORS (KPIS)
RESULTS
? Assigned clients understand the TAM role in delivering Technology Success
? Assigned clients have lower reactive time and tickets due to the technology alignment
process
? You can explain your role to clients and prospects in delivering Technology Success
? Display both business and technical acumen to your assigned clients and team members
? Genuinely believe this role enables your personal development
MATH
? Manage the number of clients assigned by the Operations Manager
? Complete technology alignment visits for assigned clients in accordance with the frequency defined in their Technology Alignment Agreement
PROCESS
? Schedule all technology alignment visits with assigned clients on a rolling 12-month basis
? Complete the review of all categories according to the scheduled frequency on a rolling 12- month basis
? Complete the scheduled technology alignment categories before actioning reactive tickets
? Have a beginning and end of day meeting with the client
? Following, utilisation and promoting of Company Policies and Procedures, Work Health, and Safety (WHS) requirements.
Salary offer: $96,000 + Super
To contribute in a meaningful way to the Netcare Purpose. The Netcare Purpose is to provide technology strategy and execution that empowers business success for our clients by being more productive and more secure.
This is achieved by the essence of the role which is to:
? Be the evangelist for standards and alignment
? Develop a technical relationship with assigned clients based on the Technology Success process
REPORTING STRUCTURE
This position reports directly to the Technology Success Manager and indirectly to the Operations Manager.
PRINCIPAL DUTIES & RESPONSIBILITIES
? Perform onsite and/or remote Technology Alignment Reviews for assigned clients
? Develop a technical and business relationship with each assigned client
? Fully understand each assigned client’s business strategy as well as any applicable regulatory and security requirements
? Ensure alignment with best practices is effectively lowering occurrences of reactive issues
? Work with the vCIO team to review client business strategy, challenges, needs, and
opportunities
? Contribute meaningfully at the regular Standards & Alignment meetings
? Proactively maintain and improve assigned clients’ infrastructure and systems
? Develop and maintain site documentation of each assigned client
? Liaise with, manage, and advise clients, team members, vendors, and other partners as required
? Perform other appropriate duties and responsibilities as assigned by the Operations Manager
? Adopt continuous learning and improvement processes in all aspects of the position.
? Implement, participate, and promote Company Policies and Procedures, including Work Health and Safety (WHS) requirements.
KEY SKILLS & EXPERIENCE
QUALIFICATIONS & CAPABILITIES
? Tertiary qualifications in Computer Science/Information Technology or equivalent
? NSW Class C Driver Licence
? Computer-related industry certifications
? Ability to stoop, kneel, crouch, or crawl and lift 15 kilograms
EXPERIENCE/SKILL LEVEL REQUIRED
? At least 3 years previous experience in IT administration and/or technical support
? Strong all-round knowledge of IT and network infrastructure, operating systems, Microsoft 365, hardware, and applications software
? Familiarity with IT service provider software (RMM, PSA, etc)
APTITUDE & INTERPERSONAL SKILLS
? Fanatical about Process: create, maintain, and adhere to processes, standards, and
documentation
? Awesome Communication: written, verbal and interpersonal
? Make Every Deadline: prioritization, punctuality, problem-solving skills
? Today, not Tomorrow: organized, blocks of time
? Clarity, not Doubt: provide clear instructions, information, and transparency
? Be Curious: self-learning, ask inciteful questions
? Teamwork qualities: culture building, mentoring, respect, sharing
KEY PERFORMANCE INDICATORS (KPIS)
RESULTS
? Assigned clients understand the TAM role in delivering Technology Success
? Assigned clients have lower reactive time and tickets due to the technology alignment
process
? You can explain your role to clients and prospects in delivering Technology Success
? Display both business and technical acumen to your assigned clients and team members
? Genuinely believe this role enables your personal development
MATH
? Manage the number of clients assigned by the Operations Manager
? Complete technology alignment visits for assigned clients in accordance with the frequency defined in their Technology Alignment Agreement
PROCESS
? Schedule all technology alignment visits with assigned clients on a rolling 12-month basis
? Complete the review of all categories according to the scheduled frequency on a rolling 12- month basis
? Complete the scheduled technology alignment categories before actioning reactive tickets
? Have a beginning and end of day meeting with the client
? Following, utilisation and promoting of Company Policies and Procedures, Work Health, and Safety (WHS) requirements.
Salary offer: $96,000 + Super
