Your responsibilities will include:
Build strong relationships while acting as a liaison between the customer and the company.
Develop policies and procedures relating to customer service to ensure consistency across the company.
Manage customers’ expectations and resolve complaints within company standards.
Provide direction and feedback to team members in relation to customer service.
Generate sales, manage customer relationships and customer service portfolio.
Recruit and train new staff on customer service.
Report weekly and monthly on department performance to senior management.
Collaborate with other departments/sections to achieve organisational structures and goals.
Liaise with sales team to develop sales and upselling products strategies.
Compile and analyse data to measure operational performance.
Participate and report in regular meetings internally and global teams to discuss company progress, targets, and budgets.
Successful Candidate will:
Have at least a relevant Diploma such as business administration or a related field.
Have at least 2 years of Customer service management experience. Previous experience in the food industry is helpful, but not essential.
Possess a strong management presence.
Have excellent knowledge of management methods and techniques.
Have excellent leadership and interpersonal skills.
Have excellent verbal and written communication skills.
Have ability to translate your skills to other employees through training and mentoring.
Be highly organised and detail oriented.
Have proficiency with Gmail Office Suite.
Have a passion for food and the restaurants we supply.
Salary $70,000 + Super
Build strong relationships while acting as a liaison between the customer and the company.
Develop policies and procedures relating to customer service to ensure consistency across the company.
Manage customers’ expectations and resolve complaints within company standards.
Provide direction and feedback to team members in relation to customer service.
Generate sales, manage customer relationships and customer service portfolio.
Recruit and train new staff on customer service.
Report weekly and monthly on department performance to senior management.
Collaborate with other departments/sections to achieve organisational structures and goals.
Liaise with sales team to develop sales and upselling products strategies.
Compile and analyse data to measure operational performance.
Participate and report in regular meetings internally and global teams to discuss company progress, targets, and budgets.
Successful Candidate will:
Have at least a relevant Diploma such as business administration or a related field.
Have at least 2 years of Customer service management experience. Previous experience in the food industry is helpful, but not essential.
Possess a strong management presence.
Have excellent knowledge of management methods and techniques.
Have excellent leadership and interpersonal skills.
Have excellent verbal and written communication skills.
Have ability to translate your skills to other employees through training and mentoring.
Be highly organised and detail oriented.
Have proficiency with Gmail Office Suite.
Have a passion for food and the restaurants we supply.
Salary $70,000 + Super
