As the Multi-Hotel Reservations Manager, you will play a pivotal role in overseeing the reservations operations for the following hotels:
- Novotel Melbourne South Wharf
- Ibis Melbourne Glen Waverley
You will be responsible for managing a team of reservation specialists, optimizing occupancy rates, and ensuring a seamless booking process for our guests. The ideal candidate will have a strong background in hotel reservations management, exceptional organizational skills, and a passion for delivering exceptional customer service.
What you will be doing:
- Lead and inspire Reservations team to achieve performance targets and provide excellence customer service
- Develop and implement strategies to maximise room occupancy
- Oversee the Opera reservation system, ensuring accurate and up-to-date information
- Foster a customer centric culture, ensuring that the team provide friendly, efficient and personalise service to guests
- Generate and analyse reservation reports to identify trends, opportunities and areas for improvement
- Conduct training sessions for the team to enhance their skills and keep them informed about latest industry trends and best practice
