Key Responsibilities:
Leadership:
- Identify and implement opportunities to improve operational efficiency and organization within the Emergency/ICU department.
- Maintain regular communication and strategic alignment with the Business Manager and Heads of Department.
- Organize regular Emergency/ICU veterinary staff meetings in collaboration with the Clinical Director for operational and educational purposes.
- Act as the primary contact for veterinarians within the Emergency/ICU department for operational concerns or feedback.
- Uphold and actively endorse the company vision, mission, and values.
Operational / Clinical:
- Provide a high standard of clinical care to the animals presented to the ECC/ICU Department at CARE.
- Participate in the veterinary clinical roster within the ICU; 50% of the roster is to be clinically based. The distribution of shifts to be at the discretion of the Veterinary Manager.
- Supervise and support ICU clinicians. Occasional weekend or evening/night attendance may be required.
- With Head Nurse ECC, CS manager, and HM develop and maintain effective workflow and triage processes.
- Monitor and ensure appropriate communication practices both with referring veterinarians and patient owners as well as within the Emergency/ICU department and between the Emergency/ICU department and other sections of the hospital.
Workforce Management and Planning:
- Develop effective strategies for managing absenteeism within the veterinary staffing of the Emergency/ICU department.
- Plan and implement Emergency/ICU veterinary rosters and shifts.
- In concert with the Nursing Manager, recruit veterinary and nursing staff for the Emergency/ICU department as approved by general management.
Clinical Quality and Safety:
- Support the implementation of systems to ensure patient safety and support the response to clinical incidents and continuous improvement.
- Assist in the organization of meetings, rounds, and Journal clubs.
Sustainability and Growth:
- Monitor, research/review, and implement appropriate charging practices within the Emergency/ICU department.
- Establish and maintain rapport with referring veterinarians, clients, and other staff members of CARE.
- Identify opportunities and develop strategies to improve the client experience in the ECC department.
- Drive Performance and Development activities for the ECC team to promote engagement and retention.
- Identify opportunities to improve workflows and reduce waste in the department.
