The Recruitment Program Coordinator will join a fabulous team of professionals working in a fast-paced, process and partnership-driven team environment. The Recruitment Program Coordinator will facilitate and manage various processes (client specific) within the contingent/contract worker lifecycle from onboarding through to off-boarding. The Recruitment Program Coordinator also provides first-level customer support to Hiring Managers and Suppliers. Responsibilities include, but not limited to:
- Support Hiring Managers, Suppliers, and Recruitment Program Specialists/Team during all stages of the contract/contingent labor acquisition process including but not limited to: interview scheduling, on-boarding/off-boarding, contractor assignment management, time and expense management, and other duties as it relates to the MSP/SOW program
- Document all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction
- Maintain and update worker assignments to reflect appropriate changes.
- Provide constant communication to clients, suppliers, contingent workers, and other partners via face to face meetings, email, and phone
- Conduct research and analysis to resolve client’s or supplier inquiries as needed
- Provide program status reports to leadership as required
- Support the Program Lead in invoice management
- Changes or amendments in the VMS (Fieldglass), such as cost center, hiring manager, budgets etc.
- Monitor performance against contract SLA’s (i.e. pending end of assignments extensions/closures, invoicing, time and expense management, and vendor compliance tracking)
- Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner so the contractor can start the assignment on time.
