Turnitin is here to support education with integrity. We offer services that promote honest academic work, critical thinking, and help students improve their writing skills. Our tools allow instructors to prevent plagiarism, engage students in the writing process, and provide personalized feedback. Turnitin is trusted by over 30 million students at 15,000 institutions in 140 countries. We have offices in Oakland, California, as well as international locations in Newcastle, UK, Utrecht, Netherlands, Melbourne, Australia, Seoul, Korea and throughout Latin America.
We are looking for individuals who are passionate about education and technology, collaborative, and entrepreneurial. If you join us, you'll be part of a team that values integrity, growth, and offers great benefits.
As a member of our Product Specialist team, you will play a crucial role in delivering excellent client support. You will respond to both technical and non-technical customer queries. We are looking for someone who is enthusiastic, self-motivated, and has a background in technical or customer support. Strong problem-solving and communication skills are essential for success in this role. The ability to manage multiple tasks in a fast-paced, team-oriented environment is also important. This position is suitable for someone who is comfortable working with both internal and external customers.
Responsibilities:
- Proactively support our Turnitin product line through email, phone, and live chat.
- Ensure problem resolution, system access, and optimal system performance.
- Coordinate closely with Engineering and Product Management for product issues and releases.
- Develop positive customer and cultural relations.
- Assist in translating, maintaining, and updating technical documentation.
- Support other strategic initiatives as needed.
Essential:
- Bachelor's degree or relevant experience in a customer support role.
- Fluency in spoken and written English and Korean.
- Ability to work in a fast-paced environment, handle multiple projects, and set priorities.
- Excellent computer skills.
- Knowledge of Windows, Mac, or Linux operating systems.
- Familiarity with Microsoft Office products.
- Strong planning and organizational skills.
- Ability to work with sensitive and confidential material and exhibit excellent judgment.
Desirable:
- Experience with Learning Management Systems like Blackboard, Moodle, Canvas, or D2L.
- Understanding of web technologies and Software as a Service (SaaS).
Total Rewards @ Turnitin
At Turnitin, we value more than just monetary compensation. In addition to competitive pay, we offer generous time off and health and wellness programs that provide choice and flexibility. We prioritize creating a safe and inclusive environment, free from politics, where collaboration thrives. Whether you prefer remote, office, or hybrid work, our Remote-First approach allows you to work in a way that suits you best.
Equality Statement
Turnitin LLC and all related Group and Subsidiary Companies are committed to equal access to our programs, facilities, and employment. We do not discriminate based on race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, religion, creed, disability, medical condition, genetic information, marital or veteran status.
Our Values
- Customer Centric: We put educators and learners at the center of everything we do.
- One Team: We break down silos, collaborate effectively, and celebrate each other's successes.
- Global Mindset: We respect diverse cultures, think globally, and act locally to maximize our impact on education.
- Accountability: We hold ourselves responsible for actions and foster a high-performing environment.
- Collaboration & Influencing: We communicate effectively and work together for the good of the company and our customers.
- Integrity: Integrity is at the core of everything we do, from our products to our relationships with customers and vendors.
Seeing Beyond the Job Ad
We understand that no candidate fulfills 100% of the criteria listed in a job ad, and we encourage you to apply if you meet the majority of the requirements. Skills evolve over time, and we value your willingness to learn and grow alongside us. Join our team and let's make a difference together!
Turnitin, LLC is committed to equal access to its programs, facilities, and employment. We do not discriminate based on race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, religion, creed, disability, medical condition, genetic information, marital or veteran status, domestic partner status, AIDS or HIV status, height, weight, or association with members of a protected class.
