Turnitin is a company dedicated to fostering integrity in education. Our services promote critical thinking and help students improve their writing skills while maintaining academic honesty. We provide tools for educators to prevent plagiarism, engage students in the writing process, and offer personalized feedback. Turnitin is used by millions of students worldwide and we have offices in different countries.
We are looking for people who are passionate about education, technology, and making a positive impact. If you join our team, you'll enjoy great benefits and have the opportunity to work on challenging and inspiring projects.
As a member of our Product Specialist team, you'll play a crucial role in providing excellent support to our clients. This involves addressing both technical and non-technical customer queries. We're looking for someone who is enthusiastic, self-motivated, and has a background in technical or customer support. Strong problem-solving and communication skills are essential. You should also be comfortable working in a fast-paced, team-oriented environment and be able to handle multiple tasks simultaneously. This role is suitable for someone who is proactive and enjoys working with both internal and external customers.
Responsibilities:
- Provide proactive support for Turnitin products primarily through email, and occasionally through phone and live chat.
- Coordinate with Engineering and Product Management to resolve product issues and manage releases.
- Cultivate positive relationships with customers and different cultures.
- Assist in translating, maintaining, and updating technical documentation for our products.
- Support other strategic initiatives as needed.
Essential:
- Bachelor’s degree or experience in a customer support role.
- Proficient in spoken and written English.
- Ability to thrive in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
- Excellent computer skills.
- Knowledge of one or more Operating Systems (Windows, Mac, Linux).
- Familiarity with Microsoft Office products.
- Excellent planning and organizational skills.
- Ability to handle sensitive and confidential material and demonstrate excellent judgement.
Desirable:
- Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas, or D2L.
- Understanding of web technologies and Software as a Service (SaaS).
Total Rewards @ Turnitin
At Turnitin, we offer a competitive Total Rewards package that goes beyond just regular pay. In addition to salary and bonuses, we provide generous time off, health and wellness programs, and flexibility in remote work arrangements. We value creating a supportive and inclusive environment, free of politics, where collaboration and teamwork are celebrated.
Equality Statement
Turnitin is committed to equal access and opportunity for all individuals, regardless of race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, religion, disability, medical condition, genetic information, marital status, or veteran status.
Our Values
- Customer Centric: We prioritize the needs of educators and learners in everything we do.
- One Team: We believe in breaking down silos and collaborating for success.
- Global Mindset: We respect diversity and think globally to maximize our impact on education.
- Accountability: We hold ourselves and others responsible for achieving goals and creating a high-performing environment.
- Collaboration & Influencing: We communicate effectively and work together with stakeholders to achieve outcomes.
- Integrity: We prioritize integrity in all aspects of our work.
Seeing Beyond the Job Ad
We understand that candidates may not meet all the requirements listed in the job ad. We encourage you to apply if you meet most of the criteria and are willing to learn and grow with us.
Turnitin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, religion, disability, medical condition, genetic information, marital status, veteran status, domestic partner status, AIDS or HIV status, height, weight, or association with members of a protected class.
