You will be responsible for helping recruitment agencies get the most from Messly, supporting them from the sales process through their lifecycle as a customer.
You will become a trusted advisor to our clients, building close relationships
Specifically, your role will focys on:
Onboarding and Training: Train new recruiters how to use Messly, giving product demos and tutorials. You’ll become an expert in Messly, with an in-depth knowledge of the product features and capabilities, coaching them on how to utilise the product fully. When we release new features, you’ll help coach them on how to use these.
Regular Check-ins: Offer regular status meetings with customers to understand their needs and gather feedback. We are proactive in reaching out to clients, not waiting for them to report issues. If clients are having issues, or we notice that they’re not using the product property, you would work to fix these issues.
Account Reviews: Use our data dashboards to understand if Messly is being used to its full potential, and suggest ways for agencies to get more value from us. Where issues are identified, we will create action plans to help solve these.
Process Development: You’ll own the processes and documentation around your role, and ensure these are continually maintained.
In addition, you will help with:
Sales support: Supporting the CEO through the sales process, including outreach to potential agencies, and follow-ups through the sales process.
Feedback: Share feedback from agencies with the product team, and contribute ideas for how to improve our service based on their feedback and the data you can see.
Ops: You will manage and run occasional operational processes, such as generating reporting and customer reporting, working with our ops team.
A Typical Day
Messly is small, fast-growing company so each day is different. But if there was a ‘typical day', it might include:
- Joining a sales call with a prospective client to understand if Messly is a fit for them, and following up with a proposal and some pricing
- Running a training session for recruiters from a new client. That might be in their offices or on a video call. You’d give them a demo of the key features, and help them to set up their accounts on Messly.
- In between, you might pick up a few questions in your inbox from recruiters who have a question about using Messly, or call up a recruiter who you can see is struggling to have success on Messly
- Finally, ahead of the team meeting the next day you’ll spend an hour reviewing your action plan for an agency that’s struggling, collate some product feedback and prepare some data and charts for discussion with the team.
