Welcome to CT, the ultimate destination for tech enthusiasts! We're not just any workplace, we've been certified as a Great Place to Work and ranked 23rd in Australia's Best Workplaces 2022, and now we've been rated as the coolest Best Place to Work in Tech 2023! With a team of over 260 tech wizards, we're constantly pushing the boundaries and working at the forefront of the tech industry in Australia and NZ.
Our CEO, Adam Centorrino, is dedicated to customer service, having won the Customer Service Executive of the Year award twice, and we've also won an incredible 10 consecutive Australian Service Excellence Awards! We're not just focused on our customers, we prioritise our employees too. With flexible work culture, growth opportunities, wellness benefits, and an inclusive workplace culture, we're dedicated to making sure our team members are happy.
Now, enough about us – let's talk about you. We're expanding our dream team, and we're on the hunt for a key role to join our Professional Services Team.
Here’s what you’ll be doing:
The Department of Agriculture, Fisheries and Forestry (DAFF) has a requirement for a Technical Analyst to provide detailed analysis of critical business systems, large data sets and ensure successful integration with enterprise monitoring solutions. The position will support the End to End Monitoring project to mature application monitoring and work collaboratively with business stakeholders and technical teams across the program and the Digital Services Division (DSD).
DSD is responsible for the management and delivery of Information and Communications Technology (ICT) functions and activities across Australia and overseas for the department. The division provides a secure, modern ICT environment so that the department can conduct its business 24/7 and focus on achieving departmental outcomes.
The End to End Monitoring project exists to deliver an enterprise monitoring capability that provides monitoring of export systems and services so that potential system issues can be identified and resolved earlier, reducing service disruption for exporters.
The duties performed will include:
- Working with business and product stakeholders to understand their needs for monitoring, covering service level expectations and current pain points for alerting and notification, through to detailed information products required by developers (e.g. logs) and reports.
- Working with product development teams to understand system architectures, and services including complex integrations with other systems.
- Analyse and document stakeholder requirements, translating them into specific monitoring objectives and key performance indicators (KPIs).
- Identify gaps in monitoring and logging that need to be addressed, including by both the end-to-end monitoring team and by product development teams.
- Undertake detailed analysis of monitoring and application data to support the development of monitoring and notification solutions.
Lead technical integration of the log aggregator solution and develop correlation of large data sets for effective event management.
Estimated start date
Tuesday, 02 January 2024
Initial contract duration
12 Months
Extension term
12 months
Number of extensions
2
Location of work
Brisbane,Offsite
Working arrangements
Preference to ACT or Brisbane based staff but possibility to work remote with regular onsite meetings as requested. 3-monthly onsite week-long workshop is mandatory.
Security clearance
Must have Baseline
Security Clearance: Must have active baseline clearance.
Essential criteria
Weighting
1. Extensive experience in identifying and documenting business-related requirements for monitoring solutions such as quality of service characteristics (including availability, reliability, response times and run times, capacity, scalability, and throughput) and obtaining business value through data analysis and identification of pain points.
30%
2. Proven ability to work with new systems and rapidly understand and document the architecture of the system and its associated operations.
20%
3. Proven ability to solve complex business and technical problems with integrated solutions, using evidenced-based analytics derived from system and application logs, databases, and metrics.
30%
4. Familiarity with software development principles and practices, coupled with expertise in database design techniques aimed at optimising performance.
20%
Desirable criteria
1. Experience with application monitoring tools, such as Splunk, AppDynamics, and Azure App Insights.
2. Experience using log analytics tools, such as Splunk, Splunk IT Service Intelligence (ITSI), Elastic and Azure Log Analytics and developing database queries such as SQL Server and Oracle DBMS.
3. Experience with Cloud based solutions such as those provided by Azure.
Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
- We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
- We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
- We understand that technology is key to your success, which is why we offer cost-price tech discounts so you can stay up-to-date with the latest trends.
- We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
- We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
- We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.
When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, First Nations people and people from culturally diverse backgrounds.
