Are you a seasoned leader with a passion for service excellence? QMAX Pumping Solutions, a leading provider of innovative pumping solutions, is on the lookout for a dynamic and results-driven individual to join us as a Service Manager. In this pivotal role, you will lead our service team, ensuring operational efficiency, and delivering top-notch service to our valued clients.
About Us:
At QMAX Pumping Solutions, we pride ourselves on delivering cutting-edge pumping solutions and unparalleled service to our clients across industries. As we continue to grow, we are seeking a Service Manager who can uphold our commitment to excellence and lead our service team to new heights.
Key Responsibilities:
Team Leadership and Empathy:
- Lead and inspire the service team, fostering a culture of collaboration, accountability, and continuous improvement.
- Demonstrate a high level of empathy to understand and support the service team's dynamic work environment.
Scheduling and Resource Allocation:
- Develop and implement effective scheduling strategies to optimize the service team's workflow.
- Allocate resources efficiently, considering skills, availability, and project requirements.
Organizing and Quoting:
- Coordinate service activities, including upgrades, warranties, and ad-hoc call-outs, ensuring seamless execution.
- Leverage the Simpro system to its full potential, creating a streamlined process for organizing, tracking, and reporting on service activities.
- Prepare detailed and accurate quotes for upgrades, additional services, and projects.
Simpro System Proficiency:
- Demonstrate a deep understanding and proficiency in using the Simpro system to its full extent.
- Utilize the system for effective project management, resource allocation, and financial tracking.
- Proven leadership experience in a service-oriented industry, with a track record of driving results.
- Strong organizational and scheduling skills, with an emphasis on optimizing resources for maximum efficiency.
- Excellent interpersonal and communication skills, with the ability to inspire and lead a diverse team.
- Empathetic approach towards understanding and supporting the service team's unique challenges.
- Proficiency in using the Simpro system for service management and quoting.
If you are a strategic leader with a passion for service excellence and possess the skills to drive success in a dynamic environment, we invite you to apply for the Service Manager position at QMAX Pumping Solutions.
