- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Operate telephone effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy.
- Complete the daily shift check list, referring any items that require follow up to the Front Office Supervisor or Duty Manager.
- Transfer all details on the registration card to the guest reservation in Opera accurately and efficiently, ensuring that future stays are updated with relevant needs and requests.
- Be versed in the VIP arrivals and special requests for the day.
- Have extensive knowledge of the Opera Front Office system with respect to reservations, check in, cashiering and check out.
- Have an extensive knowledge of the hotel services and facilities.
- Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
- Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
- Embody the art of French hospitality through a “can do” attitude.
- Perform tasks within a timely manner.
- Assist with implementation and maintenance of Sofitel Brand Standards.
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