The Contract Manager is a customer service focussed role and serves as the main point of contact between Airborne Solutions and the nominated client. As part of the Leidos Airborne Solutions Senior Leadership Team, the role is also responsible for engaging with the key stakeholders to enhance and grow current contracts, as well as developing new leads for future business.
Key Responsibilities include:
- Hold Safety as a core value and contribute to the achievement of a Zero Harm and an incident / injury free environment through active participation in all safety programs relevant to the position;
- Demonstrate and commit to the Leidos values;
- Ensure company policies and WHS requirements are met;
- Be the main point of contact between the company and the nominated clients and represent the interests of the nominated clients within the company;
- Seek to solve problems for the client as they arise, and then work proactively to implement system and process improvements with the responsible departments/functions to prevent re-occurrence of issues.
- Visit the client regularly to meet key personnel, actively promote Airborne's role, and develop relationships.
- Assist to develop and capitalise on growth and expansion opportunities with the client and/or other projects;
- Oversee the day-to-day running of the contract to ensure safe, contractually compliant and efficient operations.
- Co-ordinate any agreed weekly, monthly and quarterly client meetings, compiling required information for the reviews, and tracking company actions from the reviews.
- Develop and maintain tools to analyse and produce reports on contract performance, ensure that timely reporting to the Vice President Airborne Solutions of any issues or trends.
- Develop and facilitate information sessions on contractual workings for Airborne staff and proactively manage the relationship across the various interfaces with the client.
- Contribute to the management of the contract and budget for the delivery of compliant and reliable services on time and on budget.
- Report to the Vice President on matters that have a commercial impact on the performance of our contracts and other clients.
- Identify and champion opportunities for continuous improvement across the contracts/operation.
- Take the lead role for the stores delivery system development and growth.
In a broader Business Development context, this role should:
- Develop and maintain a network of contacts and relationships throughout Leidos Australia, within the client organisation and across government (as required);
- Develop and maintain an awareness of current and emerging business prospects;
- Manage contract deliverables in conjunction with Head of Operations, Head of Flight Operations and Head of Observer Operations.
Reporting Relationships
- The position reports directly to the Head of Operations, Airborne Solutions
- The position has no staff directly reporting to them.
