We’re Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, and USA. We operate a payment platform that enables customers to pay for public transport using any payment card, mobile wallet, or wearable device. Littlepay is now processing transactions in 13 countries and continuing to expand globally.
Our Littlepay values:
- Trust and be trustworthy
- Embrace challenge
- Solve problems, together
- Deliver with speed and agility
- Be candid and kind
About the opportunity
We’re looking for a Technical Business Analyst to join our product team and implementation squads. We all share the ambition to provide first-class customer onboarding experiences.
Reporting to the Group Product Manager and working closely with the Card Present Product Manager as a Technical Business Analyst (Implementations), you will focus on new platform integrations. Working closely with multiple technical partners, merchants and internal teams from project inception to completion, you’ll analyse, scope, and actively support product and solution delivery.
You will be working with customers who are located overseas, necessitating flexibility in your work hours to accommodate meetings and workshops as required.
This role will have the following components:
Requirements gathering and analysis
- Collaborate with customers and technical partners to define and document implementation scope in line with Littlepay’s SaaS offering
- Conduct customer interviews and workshops to elicit requirements from them
- Analyse business needs and recommend appropriate products and solutions
- Identifying gaps in standard offerings and working with the Product Manager to propose fit-for-purpose solutions
Implementation and delivery
- Assist Project Managers to create plans and milestones
- Proactively assist customers in preparing for implementation
- Provide support for customer and user acceptance testing
Processes
- Identify changes through change control, re-establish project scope baselines
- Manage issues and risks and work with Project Managers to identify relevant mitigations
- Refine product implementation artefacts - run-books, scope templates
- Capture and measure customer feedback and work with the Product Manager in converting them into insights and actionable outcomes
Ideally, you’ll have:
- at least 5 years’ of experience working with technical products and SaaS integrations, ideally using APIs
- a customer mindset to help achieve the best implementation outcomes
- an ability to work on multiple projects proactively and simultaneously in a fast-paced environment
- impeccable communication skills, both written and oral, and ability to work with internal and external stakeholders
- a strong ability to interpret and effectively present technical information
- the ability to work independently whilst at the same time engaging cross-functional teams
- payments or finance-related experience in a B2B environment is highly advantageous
Technical skills that will make you successful in this role:
- Confident with SQL and data analysis
- Knowledge of REST APIs - GET, POST
- Writing technical documentation and release notes
- Experience with data flow modelling and writing test cases
Our recruitment process
If you’ve been shortlisted for the role, you’ll first have a chat with our Talent team, who will set up an interview if the stars align. A short workplace preferences questionnaire will also be sent to help us learn more about the way you prefer to work. Following a successful first interview, you’ll meet with a second set of Littlepay folks and be invited to participate in the final stage before being presented with an offer.
If you have any questions regarding the recruitment process or if you require any accommodations for any stage in the interview process, please don’t hesitate to let us know. Additionally, if you don’t meet all of the criteria (we know that some underrepresented groups tend to avoid applying if they don’t), please still apply. We really enjoy meeting people who might bring a fresh perspective on a problem we need to solve!
Ultimately, being part of our small but mighty team means you'll have the opportunity to learn about micropayments and have a hand in the provision of services that impact millions of people. You’ll help us deliver on our revolutionary product roadmap and help scale our platform as we continue to expand across the globe.
We love to look after our people. At Littlepay, you'll be part of an inclusive and diverse team that celebrates the differences and unique gifts we each bring to work.
You’ll have access to:
- A high-trust working environment, with usage of cloud collaboration tools like Notion, Slack, Miro, Gmail and Jira that help us work together effectively
- Paid professional development (including conferences, courses, learning subscriptions, etc.)
- Harrison Assessments - our talent management provider that facilitates continuous professional development
- A variety of flexible leave options (including annual, personal, volunteer, parental, grandparental, gender affirmation, and more)
- Superannuation contributions on all paid parental leave payments
- A company-wide paid day off
- Our flexible public holiday program
- Flexible (hybrid) working conditions
- Wellbeing support- including a free School of Life subscription for all employees and counselling via the School of Life (UK) or our EAP program (Australia)
- Our generous employee referral program
- Mid-year, quarterly, and end-of-year corporate and team events and workshops
- Short-term remote working arrangements
- International travel opportunities (dependent on role)
You’ll also be able to take up the numerous other benefits that working at Littlepay affords you - including being part of a growing community of innovators at Stone and Chalk, where we enjoy lunch ‘n’ learns, summertime barbeques, ping pong tournaments, fortnightly drinks, catered breakfasts and morning teas, and more.
If this opportunity interests you, hit apply! We look forward to learning about you.
Littlepay are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.
