A night in the life of a Night Auditor consists of:
- Providing exceptional customer service by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Attending to guest requests efficiently and effectively, constantly striving to provide Total Customer Satisfaction.
- Participating in training and development programs to enhance one’s skills and capabilities.
- Promoting and up-selling hotel facilities through strong product knowledge.
- Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys.
- Maintaining procedures in relation to credit and cash transactions and accounting documentation.
- Running the night audit process including correctly posting all hotel's revenue for the day, accurately identifying discrepancies, and producing a complete night audit report thoroughly and accurately
