Your new role and how you’ll make a difference
This role serves on the front line of the IT Service Desk providing day to day 1st and 2nd level desktop support services to all business areas. Works closely with all the internal IT teams and 3rd party vendors to support IT services and systems ensuring processes are followed and service levels are met.
You will bring strong technical skills and experience across a range of end-user computing technologies, exceptional customer service attitude and customer relationship management skills, and strong leadership and mentoring qualities.
You will work closely with the IT Service Desk Manager to ensure delivery of the IT Strategic Plan and implementation of process changes and improvements.
