Contract role with a government agency at their Sydney CBD office Your new company A large government agency based out of Sydney CBD. Your new role You will be responsible for (not limited to)
Utilise appropriate tools and methods to address user support queries and return user's IT systems, networks, printers and supported applications to optimum efficiency.
Use the JIRA Service Desk application to record all support tasks, ensuring all relevant information is captured
Provide desktop support of workstation hardware and software, including peripherals, for internal users
Provide user support in the creation of accounts, onboarding and inductions.
Provide application support to internal users of Microsoft 365 suite, including assisting with the creation and maintenance of system, procedures, support and training materials
Set-up and support the various IT and Audio-Visual systems, including monitoring and reporting of acceptable levels of performance
Assist with the management of IT assets as part of the Company's asset management plan
What you'll need to succeed
Proven experience in the provision of business application support with a focus on Level 2 IT support and some Level 1 support to users
Demonstrated experience in the support of Microsoft 365 suite, including (but not limited to), the creation and maintenance of system, procedures, support and training materials.
Demonstrated experience in a service desk environment, including the use of incident tracking software
Proven experience in internal and remote support to users via a range of collaboration tools including (but not limited) to Microsoft Teams, Atlassian JIRA and secure remote access tools
Demonstrated experience in the provision and decommissioning of computer hardware and desktop equipment
Demonstrated experience in registering and managing IT assets as part of an organisation's asset management plan
Highly developed customer service, written and verbal communication skills
What you'll get in return
Competitive hourly rate
Sydney CBD location
High possibility of extension
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.
Utilise appropriate tools and methods to address user support queries and return user's IT systems, networks, printers and supported applications to optimum efficiency.
Use the JIRA Service Desk application to record all support tasks, ensuring all relevant information is captured
Provide desktop support of workstation hardware and software, including peripherals, for internal users
Provide user support in the creation of accounts, onboarding and inductions.
Provide application support to internal users of Microsoft 365 suite, including assisting with the creation and maintenance of system, procedures, support and training materials
Set-up and support the various IT and Audio-Visual systems, including monitoring and reporting of acceptable levels of performance
Assist with the management of IT assets as part of the Company's asset management plan
What you'll need to succeed
Proven experience in the provision of business application support with a focus on Level 2 IT support and some Level 1 support to users
Demonstrated experience in the support of Microsoft 365 suite, including (but not limited to), the creation and maintenance of system, procedures, support and training materials.
Demonstrated experience in a service desk environment, including the use of incident tracking software
Proven experience in internal and remote support to users via a range of collaboration tools including (but not limited) to Microsoft Teams, Atlassian JIRA and secure remote access tools
Demonstrated experience in the provision and decommissioning of computer hardware and desktop equipment
Demonstrated experience in registering and managing IT assets as part of an organisation's asset management plan
Highly developed customer service, written and verbal communication skills
What you'll get in return
Competitive hourly rate
Sydney CBD location
High possibility of extension
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.
