We are looking for an Enterprise, Provisioning and Biling Enquiries to join our Enterprise division. The Symbio Enterprise division works with large corporate, multi-national and government organisations across the Asia-Pacific region.
Reporting to the Team Leader Accounts and Provisioning , this role is responsible for Order Management, Processing and fulfilling customer’s requests and orders for Symbio Enterprise products and services, ensuring they are actioned correctly and within the defined Service Levels to provide exceptional customer experience and meeting customer expectations.
What you'll do as an Enterprise, Provisioning and Biling Enquiries :
- Provide exceptional service to our customers, external third-party suppliers, and carriers
- Order Management, Processing and fulfilling customer requests and orders
- Ensure great end-user case management with customer enquiries for billing and invoicing, accounts and payments, retention, billing disputes and debt collection
- Create new accounts, provisioning, service cancellations, number porting and service delivery
- Assist with maintaining and managing all Help Guides
- Work within a team environment
