Retinue Accounting was founded on the belief that small business accounting support should be customer service focused, proactive and forward-looking, and upfront about fees and charges. Our fixed fee subscription model ensures our clients have peace of mind that we’ll give them the right advice, at the right time, at the right price with no hidden additional costs.
We're more than a business – we're a team driven by our values and actions. Adaptability, commitment, and humility fuel our client-centered approach. We honour our promises, promote transparency, and move swiftly with purpose. We embrace new challenges, and proactively raise issues with a solutions mindset, knowing it takes a team effort to build a successful business.
Responsibilities
As a Services Administrator, you will play a crucial role in welcoming new clients and supporting them through the onboarding process. As part of the wider accounting team, this role also supports the coordination of our accounting team and clients to ensure a seamless onboarding journey and ongoing delivery of our service. Day to day your responsibilities will be:
- Contacting new clients to welcome them and coordinate their onboarding process.
- Support the coordination of meetings, appointments, and travel arrangements for our accounting team
- Manage and maintain accurate client records, ensuring data integrity and confidentiality.
- Respond to client inquiries and provide exceptional service, demonstrating a thorough understanding of our service.
- Contribute to the improvement of administrative processes and suggest innovative ideas to enhance efficiency.
- Previous experience in a similar calendar management or coordination role is ideal
- Strong communication skills and a passion for delivering exceptional customer service
- Proficiency in Microsoft Office, particularly with Excel and Outlook proficiency
- Keen eye for detail
- Exceptional organisational and multitasking skills, capable of performing effectively under pressure
- $55-$65k negotiable and dependent on experience.
- Being an early-stage employee, really helping to shape our future processes, culture and drive key business growth. Be a part of building a business from the ground up
- Employee and client referral programs, help us grow our business and be rewarded!
- Exceptional professional growth. We are growing quickly and are continually creating new opportunities across the business. This includes management and leadership opportunities, new roles to fit the needs of the business, lateral opportunities etc.
Our Commitment
We believe that diversity, equity, and inclusion are crucial to our success. We recognise that diversity goes beyond race and ethnicity, and includes differences in gender, orientation, age, religion, ability, and more. We strive to create a workplace where everyone feels comfortable being themselves and can fully contribute their talents and skills. We are dedicated to building a workplace that values and respects individuals from all backgrounds and experiences. We welcome and encourage all qualified applicants to apply.
Apply now to join our team and contribute to the success of Australian small business!
