- Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
- Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
- Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
- Be proficient in the use of all front and back office equipment.
- Report any computer system errors to the IT Manager or other such manager for immediate rectification.
- Implement training programs for all employees, conduct induction and skills training.
- Report any computer system errors to the IT Manager or other such manager for immediate rectification.
- Implement training programs for all employees, conduct induction and skills training.
- Be aware of room availability and sensitively manage overbooking situations where relocations are required.
- Make every effort to fill the hotel to 100% occupancy at the highest possible rate.
- Maintain a visual presence in the hotel lobby to assist any areas as required and to greet guests on a regular basis.
- Create and maintain a work environment that consistently reinforces exceptional customer service.
- Lead by example when attending to guest requests.
- Show efficiency in constantly striving to provide Total Customer Satisfaction.
- Attend to any disputes referred, ensuring total guest satisfaction.
- Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
- Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
- Embody the art of French hospitality through a “can do” attitude.
- Assist with implementation and maintenance of Sofitel Brand Standards.
Benefits, Rewards, Motivations
- Industry benefits worldwide on accommodation, dining and lifestyle services.
- Access to daily discounted coffee and Ambassador dinning menu.
- A unique training platform to enhance your skills and knowledge.
