We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work across the globe supporting the needs of citizens and those that service them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to champion the use of technology in public services, to improve outcomes for citizens and public sectors organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
About the Role
This role will see you leading the transition of products, services and process into the Central Services Business Unit. You’ll be responsible for engaging with business stakeholders and oversee the onboarding and offboarding of customers into Central Services, ensuring alignment with defined processes. This role will see you take the lead in the change management process for Central Services, including infrastructure changes, communication to stakeholders, and coordination with the Change Advisory Board (CAB). You will head continuous improvement and attend operational meetings to discuss transition plans, service performance, and improvements as needed. Lastly, the role entails engaging with colleagues globally to ensure alignment of processes and procedures.
About you:
You perform at your best in a fast-paced environment. You have strong analytical and problem-solving skills. You have previous experience working in a service centre environment, with exposure to ITIL change management best practices. You’ve exceptional written and verbal communication skills and have proven experience engaging with key stakeholders to implement and deliver change.
ITIL Service Management Qualification or equivalent is highly regarded.
Why you’ll love working with us
We know that when our people are happy they will work better and have greater work satisfaction. We are an Australian Business Awards Employer of Choice and a UK Financial Times Diversity leader for the second year in 2021, rising 400 places and ranking 10th overall in the IT and software sector. We work with leading organisations such as the Tech Talent Charter and White Ribbon
So here at Civica, we look after you. Here’s what you can expect:
- Career opportunities – we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business
- Flexible work – we have the technology and tools to support you to work remotely or from one of our many Australian offices
- We’re all different – and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old
- Focus on learning– there are heaps of opportunities to enable you to grow and be your best.
- Giving culture - we encourage you to “give back” with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice
- Apply for this job - Become part of something special
- Do you see yourself in this role? If so, then we would love to hear from you. Please include a cover letter outlining how your experience, aspirations and values are a match, along with your resume and we will take it from there
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia
