Customer Service Manager

Relevant Diploma plus at least 2 years or at least three years of work experience in the facilities Industry.

Effective prioritisation, organisation and multitasking.

Strong communication skills

Good understanding of the Cleaning Facilities industry.

Duties and Responsibilities:

Supervise, manage, direct and motivate Education Sector staff providing customer services;

Prepare and Implement Education Sector customer service policies, programs and procedures concerning customer relations including services provided to our customers;

Conduct regular meetings with our Education Sector customer service staff to discuss and resolve customer service issues;

identify and respond to Education Sector customer expectations, teach, supervise and assist our staff providing customer services;

Plan and implement after sales services with our Education Sector customers In order to follow up with customer satisfaction;

Ensure that our Education Sector staff providing customer services treat customers In accordance with customer service policy and ensure customer satisfaction in relation to customer services;

Working In unison with other Customer Service Manager at Brasv as and when required;

Staff Training in relation to Education Sector customer service and in accordance with Company policy.