IT Service Desk Analyst
- Based at Macquarie Park, short walk from Metro Station
- WFH Options (3 days in office @ Macquarie Park NSW)
- 7 Additional Leave Days Per Year + Not For Profit Salary Packaging
- Values-Based Organisation - Growth Industry, great team!
If you enjoy helping others, have a “can do” approach and have the ability to solve problems with a smile this could be the position you’ve been looking for!
As an IT Service Desk Analyst at Catholic Healthcare, you will be the first point of contact for IT related issues and requests for a broad range of hardware, software, systems and applications.
Your recent experience in a Level 1/2 IT Service Desk role providing customer support for all IT Services - Incident, Problem, Change, Configuration, Request Management and Asset Management, will aid your success.
This role will involve providing remote and some face to face support to Catholic Healthcare staff and as such requires someone with excellent customer service and communication skills.
The successful candidate will have a strong customer service focus, ability to empathise with customers, build rapport & take end to end ownership of cases, in addition to;
- Excellent verbal and written communication skills and highly developed listening skills
- Knowledge of Windows 10, Active Directory, Office 365 and MS Office 2016.
- Experience supporting PABX and a knowledge of Citrix and thin client devices
- Proven experience assisting with personal computers/laptops, thin client devices, printers and smart devices (android tablets and smartphones)
- Comfortable working to standard processes, SLA/KPI and agreed resolution instructions
- Ability to recognise and highlight opportunities for service improvement
- A 'can do' attitude, willingness to learn and a friendly approach is essential
- ITIL certification or relevant Microsoft tertiary qualifications preferred
- Must be able to provide evidence of Covid 19 Immunisation
Catholic Healthcare is a leading not-for-profit provider of residential aged care, home and community services & retirement living across NSW and SE QLD. Together, our team of over 4500 people are dedicated to our Mission of promoting the dignity, life and spirituality of older people through connected and inclusive communities. Our values of compassion, courage & integrity are at the heart of everything we do.
If you’re looking for a role where you can make a positive & rewarding impact in a great organisation like ours, then we’d love to hear from you. Apply online now.
Please note that pre-employment checks (including police) will be completed for all preferred candidates before an offer is made.
Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch.
