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Jobs in Australia   »   Jobs in Surry Hills   »   Sales / Marketing Job   »   Sales & Success Manager
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Sales & Success Manager

Canva

Canva company logo
Canva’s Commitment and Mission

At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We look for many different skills and abilities, as well as how you can enhance Canva and our culture. So, even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you!

Our mission at Canva is to empower the world to design and since launching in 2013, we have grown exponentially, amassing over 75 million monthly active users across 190 different countries and a team of over 2,800 people… and the best bit is that we’ve only achieved 1% of what we know we’re capable of.

Join us and design your future.


About Sales & Success @ Canva

Canva is built for any team or organization that has a need to visually communicate at scale. We have seen success across different types of companies, including those in the Fortune 500, franchises, and startups. Teams within organizations that enjoy Canva for Enterprise come from diverse departments such as Marketing, Sales, and HR.
The core focus of our team is to prove the power of Canva within recognisable Global Brands and Enterprise customers. Business owners are looking to move away from outdated systems and time-consuming design processes, and we strive to serve by empowering them with the ability to build better products and stories.


We looking for talented individuals with skills across the below Sales specialities:


Customer Success

What you’ll do:
- Own the post-sale relationship with a customer, ensuring we’ve identified the value outcomes the customer is looking to achieve and enabled a strategic change plan to ensure we’re meeting those outcomes
- Deliver consultative value by resolving issues, and helping them to improve their business
- Understand our customer's most important business outcomes and coach them on the best ways to use Canva specific to their needs
- Drive customer satisfaction through implementation, onboarding, training, and adoption
- Partner with internal teams to align priorities, collaborate on customer needs and opportunities, and deliver an exceptional customer experience


What we’re looking for:
- Proven track record engaging users and driving adoption, with 6+ years of consulting, post-sales, customer success experience in B2B SaaS.
- Customer support or implementation services experience on SaaS software platforms including onboarding, training, and client relationships
- Willingness to learn and adapt, as well as dream big.
- Comfortable with learning new technologies and solutions.
- A self-starter, but also a strong team player, with excellent collaborative skills.


Sales

What you’ll do:
- Revenue growth: focus on acquiring new customers and expanding relationships with existing accounts, Develop and execute against an account/territory plan.
- Customer enthusiasm: extend Canva’s tradition of high customer satisfaction across teams and lead full sales cycles with a consultative approach, creating and articulating compelling value propositions for Canva for Enterprise.
- Best-in-class processes, practices, and efficiency: create, educate, experiment, and collaborate with senior leadership on building team practices and playbooks for operating as a top SaaS business
- Team mentorship: cultivate the culture and talent for attracting and motivating the talent to accomplish the above

What we’re looking for:
- Success: proven track record exceeding quota and 5+ years of sales experience in B2B SaaS
- Strong prospecting, territory planning, and team-selling experience
- Communication skills: ability to communicate concisely and passionately
- Creativity: willingness to learn and adapt, as well as dream big
- Integrity and trustworthiness
- Independent / self-starter
- Fast-paced / bias towards immediate actions and results
- Effective communicator (written and verbal)
- Accessible, approachable, and collaborative
- Humility / willingness to question one’s own assumptions / desire to constantly improve


Canva is currently one of Australia’s hottest technology startups and has been ranked Australia’s #1 place to work.

We mean it when we say we want to create a workplace that you love coming to. Our culture is unlike anywhere else and our offices are designed with workspaces for every mood, to help you do great work. At Canva you can be part of a company that is growing rapidly, building a product that users really love.

Psst -We have two in-house chefs that whip up amazing breakfasts and lunches for the whole team - check out what's cooking at: https://instagram.com/canvalife

Being a Force for good.

One of our core values at Canva, “Being a force for good” means we are actively working towards a world that isn't just good for a small few, but one that’s good for everyone. We believe deeply that bringing together diversity of thoughts, perspectives and expression is key for building the best product for our equally diverse community. To achieve this, we need to constantly work towards making Canva the best place to work, for everyone.


Working at Canva

Our culture is unlike anywhere else and we design your #CanvaLife experience to empower you to do the best work of your life.

Whether you’re in the office, working from home or choosing your own adventure, our benefits for permanent Canvanauts include:
• Equity packages for you to truly be a part of the Canva journey. Hybrid work model (in-office & from home).
• Flexible leave so you can recharge, give back, support others or focus on your own professional development.
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
• An annual Vibe & Thrive allowance. This is for you to spend on whatever will support your wellbeing and development.. because you know what you need to Vibe and Thrive, better than anyone.
• Virtual and in-office wellness benefits including Canva University, Employee Assistant Programs and Fitness & Meditation Classes.
• Canva For Good program matching your not-for-profit donations, Force for Good leave (3 paid volunteering days) and a range of sustainability and ethical initiatives to get involved in.


We make hiring decisions based on your experience, skills and passion. Please note that interviews are conducted virtually. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

Please apply via Canva's Career website:
https://www.lifeatcanva.com/en/
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