EY is a global professional services organisation providing consulting, assurance, tax and strategy and transaction services. We are committed to doing our part in building a better working world, to help create wider economic and social benefits today, and a strong legacy for a better tomorrow.
Our Technology Consulting team are looking to hire a Consultants/Senior Consultants based in Sydney, Melbourne or Brisbane. Key duties of the role are:
• Act as the primary interface between the customer, EY, and product vendor to proactively manage the delivery of expected support or agreed managed services.
• Perform initial trouble shooting to identify potential cause of issues and implement required fixes.
• Supporting all inbound queries end-to-end, including progress tracking and reporting functions
• Assisting the lifecycle of all calls, ensuring calls/tickets are closed as efficiently as practical with the highest level of customer satisfaction possible
• Maintaining the helpdesk case logging system, documentation, user manuals and procedures to ensure information is recorded and updated accurately
• Identifying opportunities for improvement of processes and implement
• Maintain relevant technology skills and/or certifications
• Partake in a rostered rotation for on call out of hours support for 24/7 support clients
Essential skills for the role are:
• Experience providing technical support and administration of enterprise-level, back-end software solutions.
• Proven experience within a technical IT/IS Service Desk/Support Desk and/or an IT Operations/Administration team, including the use of helpdesk ticketing systems.
• Working knowledge of the following core platform technologies: Windows Server, Active Directory, Networking, MS SQL Server, IIS, PowerShell, and SSL Certificates.
• An understanding of Identity and Access Management concepts, e.g. Active Directory, User Accounts, Group Membership, Role Based Access, the Identity Lifecycle, Password Management, etc.
• Ability to perform advanced Leve 2/Level 3 Technical troubleshooting, providing a high level of customer service
• Experience in working within an ITIL-based operational framework, including navigating successfully within Incident Management, Problem Management, and Change Management processes. Preferred but not essential.
• Good analytical, problem solving, critical reasoning skills, as well as the ability to communicate well and be a team player
• A fast adopter of new technologies
Nice to have:
• Microsoft Certifications (MCSA, MCSE)
• Experience in delivering IT Managed Services
• Identity and Access Management (IAM) technology skills including one or more of the following products: Azure Active Directory (AAD), IdentityNow Microsoft Identity Manager (MIM), NetIQ, SailPoint IIQ, One Identity Manager, Saviynt, Active Directory Federation Services (ADFS), OKTA
• Privileged Access Management (PAM) technology skills including one or more of the following products: CyberArk, BeyondTrust, Safeguard. Thycotic
The sponsored approver for this role is EY Business Solutions Pty Ltd
The minimum salary for this role is AUD $80,000 inclusive of superannuation and dependent on skills and experience.
To apply please click on the following link https://careers.ey.com/job-invite/1442314/
Our Technology Consulting team are looking to hire a Consultants/Senior Consultants based in Sydney, Melbourne or Brisbane. Key duties of the role are:
• Act as the primary interface between the customer, EY, and product vendor to proactively manage the delivery of expected support or agreed managed services.
• Perform initial trouble shooting to identify potential cause of issues and implement required fixes.
• Supporting all inbound queries end-to-end, including progress tracking and reporting functions
• Assisting the lifecycle of all calls, ensuring calls/tickets are closed as efficiently as practical with the highest level of customer satisfaction possible
• Maintaining the helpdesk case logging system, documentation, user manuals and procedures to ensure information is recorded and updated accurately
• Identifying opportunities for improvement of processes and implement
• Maintain relevant technology skills and/or certifications
• Partake in a rostered rotation for on call out of hours support for 24/7 support clients
Essential skills for the role are:
• Experience providing technical support and administration of enterprise-level, back-end software solutions.
• Proven experience within a technical IT/IS Service Desk/Support Desk and/or an IT Operations/Administration team, including the use of helpdesk ticketing systems.
• Working knowledge of the following core platform technologies: Windows Server, Active Directory, Networking, MS SQL Server, IIS, PowerShell, and SSL Certificates.
• An understanding of Identity and Access Management concepts, e.g. Active Directory, User Accounts, Group Membership, Role Based Access, the Identity Lifecycle, Password Management, etc.
• Ability to perform advanced Leve 2/Level 3 Technical troubleshooting, providing a high level of customer service
• Experience in working within an ITIL-based operational framework, including navigating successfully within Incident Management, Problem Management, and Change Management processes. Preferred but not essential.
• Good analytical, problem solving, critical reasoning skills, as well as the ability to communicate well and be a team player
• A fast adopter of new technologies
Nice to have:
• Microsoft Certifications (MCSA, MCSE)
• Experience in delivering IT Managed Services
• Identity and Access Management (IAM) technology skills including one or more of the following products: Azure Active Directory (AAD), IdentityNow Microsoft Identity Manager (MIM), NetIQ, SailPoint IIQ, One Identity Manager, Saviynt, Active Directory Federation Services (ADFS), OKTA
• Privileged Access Management (PAM) technology skills including one or more of the following products: CyberArk, BeyondTrust, Safeguard. Thycotic
The sponsored approver for this role is EY Business Solutions Pty Ltd
The minimum salary for this role is AUD $80,000 inclusive of superannuation and dependent on skills and experience.
To apply please click on the following link https://careers.ey.com/job-invite/1442314/
