Job Description
Miro is looking to hire a strong Head of Customer Success to oversee our growing APAC Enterprise customer base. In this role you will build, coach, and manage a team of Customer Success Managers to ensure Miro's market position in the APAC region. You will partner closely with the regional Sales leaders and other cross-functional partners to improve our processes, drive adoption and retention.
What you’ll do
Build, coach and manage a Customer Success function for the APAC region
Partner with the Sales Leader and other functions to maximize customer lifetime value (CLV) through higher product adoption, health scores, customer satisfaction, retention and expansion, in particular.
Drive the team towards Key Performance Indicators
Manage the team to maintain account hygiene, health, and indicators, for global visibility
Participate in revenue and health forecasting
What you'll need
10+ years experience in Strategic or Enterprise (High Touch) Customer Success.
5+ years as a Manager of Customer Success at an internal high-growth B2B SaaS company, working to establish a successful presence in the APAC market.
Strong foundation in the Customer Success norms, processes, and KPIs
Background of hiring, training, and enabling CSMs with strong performance management skills.
Solid understanding of Enterprise SaaS applications and collaboration technology
What’s in it for you
Competitive equity package
Medical insurance program
Group Salary Continuance and Group Life Cover
Wellbeing Benefit and WFH Equipment Allowance
Annual learning and development allowance to grow your skills and career
Free lunches on in-hub days with fully stocked snacks and drinks D
About Miro
Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies. Miro is trusted by Dell, Cisco, Deloitte, Okta, Shopify, and many more global companies of all sizes.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Miro is looking to hire a strong Head of Customer Success to oversee our growing APAC Enterprise customer base. In this role you will build, coach, and manage a team of Customer Success Managers to ensure Miro's market position in the APAC region. You will partner closely with the regional Sales leaders and other cross-functional partners to improve our processes, drive adoption and retention.
What you’ll do
Build, coach and manage a Customer Success function for the APAC region
Partner with the Sales Leader and other functions to maximize customer lifetime value (CLV) through higher product adoption, health scores, customer satisfaction, retention and expansion, in particular.
Drive the team towards Key Performance Indicators
Manage the team to maintain account hygiene, health, and indicators, for global visibility
Participate in revenue and health forecasting
What you'll need
10+ years experience in Strategic or Enterprise (High Touch) Customer Success.
5+ years as a Manager of Customer Success at an internal high-growth B2B SaaS company, working to establish a successful presence in the APAC market.
Strong foundation in the Customer Success norms, processes, and KPIs
Background of hiring, training, and enabling CSMs with strong performance management skills.
Solid understanding of Enterprise SaaS applications and collaboration technology
What’s in it for you
Competitive equity package
Medical insurance program
Group Salary Continuance and Group Life Cover
Wellbeing Benefit and WFH Equipment Allowance
Annual learning and development allowance to grow your skills and career
Free lunches on in-hub days with fully stocked snacks and drinks D
About Miro
Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies. Miro is trusted by Dell, Cisco, Deloitte, Okta, Shopify, and many more global companies of all sizes.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
