Permanent customer service opportunity | $65-70k + super | Work from home flexibilities Your new company You will be working for a leading global brand that has been producing premium appliances. This company is known for its quality, design and innovation, and has exclusive distribution rights in Australia. Your new role As a Customer Care Officer, you will be responsible for,
Managing the end-to-end sales process (from data/order entry, to payments, to final delivery to customers).
Managing telephone enquiries in a timely manner.
Replying in a timely manner to all email enquiries that have been directed to Retail Sales/Agency Sales.
Investigating and following up complex enquiries regarding stock/current orders/ETAs/forward orders/backorders.
Assisting with stock take when required and processing cash sales
Assisting with showroom enquiries/sales and demonstrations.
Liaising with state agencies where required to achieve sales targets.
Assisting with processing sales requests from internal teams.
Following up on aged orders, outstanding payments and liaising with the warehouse team to escalate delivery issues.
Assisting with e-commerce order fulfilment What you'll need to succeed
A passion for sales and customer service
Excellent communication skills and ability to deal with complex enquiries
Experience in a sales and inbound/outbound call centre environment
Experience with Microsoft Office and AS400 (desirable) What you'll get in return
A competitive salary of $65,000- $70,000 + super
A flexible work arrangement with 4 days in the office (and 1-day WFH)
Work in a new and modern office space in Alexandria
A supportive and friendly work environment
Ongoing training and development opportunities
A chance to work with a leading global brand What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Please click here to apply.
Managing the end-to-end sales process (from data/order entry, to payments, to final delivery to customers).
Managing telephone enquiries in a timely manner.
Replying in a timely manner to all email enquiries that have been directed to Retail Sales/Agency Sales.
Investigating and following up complex enquiries regarding stock/current orders/ETAs/forward orders/backorders.
Assisting with stock take when required and processing cash sales
Assisting with showroom enquiries/sales and demonstrations.
Liaising with state agencies where required to achieve sales targets.
Assisting with processing sales requests from internal teams.
Following up on aged orders, outstanding payments and liaising with the warehouse team to escalate delivery issues.
Assisting with e-commerce order fulfilment What you'll need to succeed
A passion for sales and customer service
Excellent communication skills and ability to deal with complex enquiries
Experience in a sales and inbound/outbound call centre environment
Experience with Microsoft Office and AS400 (desirable) What you'll get in return
A competitive salary of $65,000- $70,000 + super
A flexible work arrangement with 4 days in the office (and 1-day WFH)
Work in a new and modern office space in Alexandria
A supportive and friendly work environment
Ongoing training and development opportunities
A chance to work with a leading global brand What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Please click here to apply.
