Senior Account Manager - Qualitative
Location: Melbourne
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. Visit us at www.accenture.com
ROLE OVERVIEW
Helping to develop client relationships that thrive and endure. Working with those clients to define their key business challenges and shape qualitative studies that will answer to those challenges
Immersing yourself in the client’s business to establish a credible base of knowledge from which to build
Conducting, delivering and helping to deploy qualitative research that is sharp, smart, inventive, pragmatic and commercial
Helping to develop our offer in the qualitative space to create industry leading techniques
Demonstrating a passion for ongoing and self-directed learning to develop your own skills and mentoring and helping develop the skills of junior colleagues
Sharing in the development of the Fiftyfive5 offer, culture and ways of working
Lead within Fiftyfive5
Understand FF5 offer and how it is applied to a variety of client opportunities
Deliver project role with excellence, manage own time efficiently, and offer support to other team members
Strong client relationship:
Understand client’s industry, business and goals
Liaise with client on research logistics – timeline, progress, fieldwork schedules
Liaise with suppliers for recruitment
Demonstrate care and quality in every client interaction
Deep Research Expertise
Previous experience with facilitation of focus groups (50+)
Experience working across fmcg
Understand research techniques across a range of applications
Contribute to proposals, research design and costing
Draft recruitment specs, questionnaires and stimulus etc. (Able to develop more complex qualitative approaches for a range of client issues and can sign off methodology, recruitment specs and questionnaire with clients)
Advanced knowledge of running in-depth interviews and online moderation (focus groups desirable but not essential)
Execute allocated part of research – quality, on-time, on-budget
Build strong working relationship with external suppliers
Quality check data
Deliver accurate research analysis
Able to manage more complex projects (eg multi-market studies)
Able to draft pages/ sections of debrief
Able to utilise frameworks to develop strategic and actionable outcomes across range of methodologies
Possesses strong written and verbal communication skills
Able to provide input into final written presentation
Able to deliver portion of verbal debrief, with guidance from senior person
Responsible for Information Security of the business
Insights that drive business:
Understand relevant business frameworks
Participate fully in kick-off to understand project purpose and goals purpose
Distil point of view from analysis and share with the team
Clear engaging communication:
Participate productively in team discussions and update on progress
Communicate with client in the FF5 way – clear, succinct, timely, creating a great experience
Write small sections of the debrief
Confidently deliver portion of presentation
QUALIFICATIONS AND EXPERIENCE
Industry experience:
Specialist
Required education:
Tertiary educated in related discipline
Additional experience:
Flexible and adaptable to work outside of core hours
Intermediate to advanced MS Office and sound knowledge of Microsoft Outlook
Ability to deliver timely solutions and develop strong relationships with different levels of staff, senior management across the organisation and external clients
Exceptional attention to detail, organisational and time management skills
Ability to carry out duties autonomously and work effectively in a team environment
Present and conduct self professionally at all times
https://accenture.wd3.myworkdayjobs.com/AccentureCareers/job/Australia/XMLNAME--Senior-Account-Manager---Qualitative-_R00183170
Location: Melbourne
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. Visit us at www.accenture.com
ROLE OVERVIEW
Helping to develop client relationships that thrive and endure. Working with those clients to define their key business challenges and shape qualitative studies that will answer to those challenges
Immersing yourself in the client’s business to establish a credible base of knowledge from which to build
Conducting, delivering and helping to deploy qualitative research that is sharp, smart, inventive, pragmatic and commercial
Helping to develop our offer in the qualitative space to create industry leading techniques
Demonstrating a passion for ongoing and self-directed learning to develop your own skills and mentoring and helping develop the skills of junior colleagues
Sharing in the development of the Fiftyfive5 offer, culture and ways of working
Lead within Fiftyfive5
Understand FF5 offer and how it is applied to a variety of client opportunities
Deliver project role with excellence, manage own time efficiently, and offer support to other team members
Strong client relationship:
Understand client’s industry, business and goals
Liaise with client on research logistics – timeline, progress, fieldwork schedules
Liaise with suppliers for recruitment
Demonstrate care and quality in every client interaction
Deep Research Expertise
Previous experience with facilitation of focus groups (50+)
Experience working across fmcg
Understand research techniques across a range of applications
Contribute to proposals, research design and costing
Draft recruitment specs, questionnaires and stimulus etc. (Able to develop more complex qualitative approaches for a range of client issues and can sign off methodology, recruitment specs and questionnaire with clients)
Advanced knowledge of running in-depth interviews and online moderation (focus groups desirable but not essential)
Execute allocated part of research – quality, on-time, on-budget
Build strong working relationship with external suppliers
Quality check data
Deliver accurate research analysis
Able to manage more complex projects (eg multi-market studies)
Able to draft pages/ sections of debrief
Able to utilise frameworks to develop strategic and actionable outcomes across range of methodologies
Possesses strong written and verbal communication skills
Able to provide input into final written presentation
Able to deliver portion of verbal debrief, with guidance from senior person
Responsible for Information Security of the business
Insights that drive business:
Understand relevant business frameworks
Participate fully in kick-off to understand project purpose and goals purpose
Distil point of view from analysis and share with the team
Clear engaging communication:
Participate productively in team discussions and update on progress
Communicate with client in the FF5 way – clear, succinct, timely, creating a great experience
Write small sections of the debrief
Confidently deliver portion of presentation
QUALIFICATIONS AND EXPERIENCE
Industry experience:
Specialist
Required education:
Tertiary educated in related discipline
Additional experience:
Flexible and adaptable to work outside of core hours
Intermediate to advanced MS Office and sound knowledge of Microsoft Outlook
Ability to deliver timely solutions and develop strong relationships with different levels of staff, senior management across the organisation and external clients
Exceptional attention to detail, organisational and time management skills
Ability to carry out duties autonomously and work effectively in a team environment
Present and conduct self professionally at all times
https://accenture.wd3.myworkdayjobs.com/AccentureCareers/job/Australia/XMLNAME--Senior-Account-Manager---Qualitative-_R00183170
