About Health
Cash App has grown rapidly to 70+ million users moving billions of dollars daily. To support this, we are building out Health — a new Platform organization responsible for product experiences aimed at promoting the health of the increasingly complex Cash App ecosystem. Health works to improve Cash App access for our customers, while limiting access for bad or unauthorized users by detecting and preventing improper use across all of our core product areas. The teams under Health creating these mission critical services and products include Identity, Access, Risk Controls and Support Automation.
We appreciate broad perspectives, a willingness to dive deep, and a readiness to work collaboratively across many disciplines (including product, design, operations, legal, data science, ML).
About Disputes
The Disputes Team is a cross functional product delivery team within Health, established in June 2022. We are responsible for building Cash App’s customer facing transaction disputes experiences. Our mission is to build lasting trust with customers by making disputes more reliable, scalable, and operationally effective while limiting financial losses. In Disputes we build highly available and scalable, Machine Learning driven products that integrate with the broader Cash App ecosystem to help customers solve their problems. Where we can’t solve a customer’s problem through automation, we provide tools and integrations to hand them over to our team of support advocates.
The team currently consists of server engineers, designers, and product management located in Australia, New Zealand and the United States.
The opportunities to have impact are many, and we know we need to expand the team to support global expansion across many time zones and markets.
About the role
You will be joining the Disputes Team based out of Australia and New Zealand, supported by and reporting to the Disputes Team Engineering Manager based locally.
Your team will be responsible for one of the major work streams within the Disputes Team. Working closely with the other engineering and cross functional teams including Mobile, Product Management, Design and Machine Learning. Given the nature of the work, you will also be building close relationships with stakeholders in the Cash Customer Operations team. Collaborate globally with other engineers in the wider Disputes Team in USA, Canada and New Zealand, and with other teams of Cash engineers in Australia.
Day to day, you will work with your team on key services within an event-based architecture, ensuring architectural, testing and coding practices meet the shared standards and patterns. You will foster the culture and collaboration within your team, as well as shaping the work to create opportunities for ownership and growth for engineers in your team. You will have opportunities to represent your team’s work in leadership discussions but will also be hands-on working side-by-side with the engineers in your team.
In partnership with the work streams in Australia, your team will be part of a 24/7 on-call support roster for our services, with support from Cash’s core infrastructure teams.
