The role is responsible for the overall performance and development of client services teams, the efficiency of processes by which services are delivered, and capacity planning required for future growth in the scope of services and / or improvement in service levels.
This includes:
- Being the primary support escalation point for consumers and B2B clients across all industries for all illion products and services.
- Management of the delivery of services according to agreed service levels and in response to escalations, for all clients and consumers that engage in various ways with our business with questions or issues.
- Management of the operational relationships with all other illion teams (Sales, Product, D&AI, IT) and all illion partner teams (D&B, SKYC, GB Group, D&D, etc.), of which the Operations teams and our clients are dependent for the delivery of services.
