Toll is thrilled to announce that we have several new opportunities for Bi-lingual Australian Citizens, who speak English and either Arabic, Farsi, Pashto, Dari, Dinka, Burmese or Kiswahili to complement our dynamic case management team as we step into a new era of growth and success.
As Case Managers in our Global Operations Centre, you will manage and deliver a range of services on behalf of our government client, supporting key activities for your colleagues overseas and working on a critical program that supports Australia’s international obligations.
You will be joining a supportive team, where you will feel valued not only for your skills but for the whole person you bring to work. We are passionate about progress and our accessible and supportive leaders have a bold vision which creates countless opportunities to learn, adapt and grow.
As a Case Manager, you will:
- Act as a key reference and referral point for your case management colleagues overseas, supporting them with policy or process questions, managing referrals to conclusion or escalation as required.
- Monitor workflow for your assigned region or peers to ensure key milestones and KPIs are being met.
- Take care of all travel bookings for the customers in line with client policy requirements.
- Manage end to end case management of assigned cases for highly sensitive or urgent cases or during periods of a surge in activity or in response to an emergency.
- Provide support for supply chain administration.
