About Us:
Delinea is a leading provider of privileged access management (PAM) solutions for the modern, hybrid enterprise. We make privileged access more accessible by eliminating complexity and defining the boundaries of access to reduce risk, ensure compliance, and simplify security. Delinea empowers thousands of customers worldwide, including over half the Fortune 100. Our customers include the world’s largest financial institutions, intelligence agencies, and critical infrastructure companies.
Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.
Apply today to help us achieve our mission.
Sales Operations Analyst Summary:
As an International Sales Operations Analyst, you will maintain the systems, tools, and processes used by the WW sales organization with a primary focus on the needs of the International Sales Team. This includes providing general Tier 1 support to all Salesforce.com users, as well as proactively defining project enhancements to help streamline the company. This role requires a self-motivated individual, with a working knowledge of salesforce.com, ready to take on a broad range of requests. Having the ability to organize data, analyze it, and clearly report information is a must.
We are a fast-growing company with a strong culture based in helping each other. We all have the obligation to do our part to make this a better company today than it was yesterday. Sales Operations additionally has the fundamental directive of identifying, developing, and executing on process efficiency for the sales organization. We are searching for individuals who are passionate about helping their colleagues. If you are a driven individual, with a positive attitude, and ready to work hard we look forward to you joining our team.
What You’ll Do:
Support for user configuration-onboarding/offboarding
Maintain general SFDC data quality (Data management & Governance)
Manage, document, & resolve SFDC support requests
General SFDC administration and configuration
Create user training and sales enablement documents
Train and guide users on best practices
Understand the organization’s, sales KPI’s/sales metrics
Provide sales forecasting support
Identify bugs in system and business processes
Act as a liaison across departments to facilitate solutions
Create and maintain Salesforce reports and dashboards
Conduct ad-hoc analyses as required or requested
Assist Sales Management with territory changes
Maintain accurate SFDC Account & Opportunity ownership
Provide excellent customer service to internal customers
Long term planning of process improvement
Evaluate and deploy new technology and integrations
Exhibit ownership of sales tools & software adoption
Research & analyze best market practices to assist in improving internal processes
Whenever possible, create a more efficient user experience
What You’ll Bring:
Excellent written and oral communication skills
Bachelor's degree in related field or 3-5 years’ experience in a sales Operation’s role
Advanced knowledge of Salesforce.com administration (ADM 201 certification preferred)
Demonstrated maturity, high values, professionalism, and integrity
High level of organization and detail-orientation
Strong knowledge of Microsoft Office applications (i.e., Excel, PowerPoint, Word)
Advanced problem-solving and analysis skills
Good attitude toward teamwork, as well as the ability to work independently in a fast-paced and deadline-driven environment
Leadership by example
Passionate about learning new skills & maintaining current skills
Delinea Culture & Benefits:
Why work at Delinea?
· We’re passionate problem-solvers doing our part to make the world a safer place.
· We invest in people who are smart, self-motivated, and collaborative.
· What we offer in return is meaningful work, a culture of innovation and great career progression!
At Delinea, our core values are STRONG—Spirited – Trust – Respect – Ownership – Nimble – Global – and guide our behaviors and success. We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.
We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including full suite health and wellness plans (specific to individual country plans), generous discretionary time off (DTO), and paid holidays. We support all families with paid leave, specific to individual country plans, for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.
Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Upon conditional offer of employment, candidates are required to complete comprehensive 7-year criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.
