What You'll Get To Do:
The Mission IT Operator serves as a Mission Systems Computer Operator (MSCO) 24x7 engineering Team Member, offering direct support for detection, isolation, and resolution of ground segment problems and serving as first responder for all site issues. The position requires a broad level of knowledge of high priority systems across a multi-location enterprise.
Position Responsibilities:
Ensures that all technical baseline infrastructure is maintained at an optimal level so that Customer mission needs are satisfied
Monitors, recognizes, evaluates, and corrects system and network problems as part of support duties.
Is responsible for maintaining a privileged user level of access across numerous high priority systems
Communicates via daily interface with Government and partner country senior leadership, system operators, and engineers at site and across the enterprise
Interprets system documentation and records problems in logging and discrepancy reporting tools
Collects data describing the environment at the time of a failure
Serves as a single point of contact for monitoring, troubleshooting, and anomaly resolution
Performs routine software functions, as required
Escalates problems to Tier 2 level, as required, and performs call-ins, as necessary
Coordinates with any required resources across the enterprise to resolve operational issues
Works with other 24x7 engineering crews across multiple locations, providing enterprise level maintenance support with high Customer visibility into all actions and responses
Provides necessary mentorship, guidance, and training to entry level engineering crew
Required Qualifications:
A current DODI 8570.01-M IAT Level II Certification – Security+ Certification
An Active TS/SCI Polygraph Clearance and Background Investigation adjudicated within the past 4 years
Associate of Arts Degree in a related technical discipline and related knowledge or ability to troubleshoot operational systems supported by this Program OR possesses an equivalent 3-5 years direct experience in lieu of a degree
A broad knowledge of high priority systems across a multi-location enterprise
Good communication skills in order for the effective and accurate exchange of information across a multi-location enterprise, with Customer visibility into crew-based actions and responses
workability to work a non-standard work week, weekends, and holidays; Shift work - 12 hour shifts (2 day shifts followed by 2 mid shifts then 4 days off)
Desired Qualifications:
System administration experience, to include UNIX, Linux, and Windows platforms
ITIL v4 Certification
BITS3
allspark
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
