• Bring your passion and feel the energy 
• Working within an industry leading brand
• Vast growth opportunities

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Contribute to the development of the AI & Data ecosystem (platforms, tools and processes)
• Optimise MLOps that automates the end-to-end deployment of machine learning models
• Design and build offline and real-time prediction capabilities on GCP
• Build highly -scalable machine learning pipelines and applications using Microservices, Python, REST APIs, Docker & Kubernetes, CI/CD tools
• Demonstrate leadership in 1 or more major initiatives.

Duties and Responsibilities

• Hold safety as a core value and contribute to the achievement of a zero harm and incident/injury free environment through active participation in all safety programs relevant to the position.
• Lead the Broome/IOT engineering Team.
• Reinforce a positive safety-first culture.
• Ensuring compliance of Broome Team in line with MOE/Part 145 MOS.
• Perform the duties of a Licensed Aircraft Maintenance Engineer when required. 
• Ensure all aircraft maintenance, documentation and certification is carried out and completed in line with the MOE, procedures manuals and responsible CAMO requirements.
• Plan, distribute and oversee scheduled maintenance for Broome/IOT
• Oversee GSE Compliance inspections and repairs.
• Supervise maintenance personnel and support apprentices when required.
• Ensure Complex Maintenance Tasks are certified by an authorised Certifying Employee
• Maintenance and associated maintenance records are completed & certified correctly by authorised Certifying Employee prior to CRS issue. 
• Responsible for the general condition, upkeep of the hangar and workshop
• Compliance to the FRMS and WHSMSM policies and procedures
• Perform any other duties as directed by the HoM

Reporting Relationship

• The position reports directly to the Head of Maintenance.

The Nine Publishing Technology team continually delivers and maintains premium, market leading digital products, including: smh.com.au, theage.com.au and afr.com.au across multiple platforms and systems.

Quality Engineers are responsible for the quality aspect in delivery of products and services that delight our customers, and grow the business.

In this role, your time will be spent shifting left. You'll be working as part of an agile squad, guiding engineers towards continuous delivery and quality best practice.

We are seeking to appoint a Senior Civil Engineer in Melbourne. This is a newly created role due to strong organic growth. You will report directly into the Principal and have the backing of a team of over 100 experts nationally. You will be tasked with leading a project delivery team in a bid to achieve client commitments and build client advocacy and confidence.

Specifically:

• Manage and deliver projects from due diligence through to development application, co-ordination of designs and contract administration
• Negotiation with stakeholders (clients, Authorities, other consultants etc) in relation to project deliverables (approvals, applications, contractual matters) to ensure the successful delivery of projects
• Develop relationships with potential clients and improve/maintain existing client relationships
• Assist Principal Engineers with forecasted workloads to meet project deliverables
• Contribute to sustainable profit generation and growth
• Manage commercial risk and demonstrate responsible judgement
• Recruit, manage, train and mentor staff
• Manage financial targets including budgets, profitability etc

Aquila Mine has an exciting opportunity for an experienced Mining Engineer to join the team on a permanent basis, based in Middlemount. This is your opportunity to join a team of passionate and supportive industry leading experts where you can really drive your future career.

This role will see you coordinate mine planning activities and be accountable for delivery of Business Plan and Monthly Operating Plan mine planning inputs. A high level of strategic thinking, planning and problem-solving skills will be instrumental in your success in this role. You will also be accountable for compilation and facilitation of the Aquila Mine schedule.

Reporting to the Technical Services Superintendent, this key role will see you:

• Deliver best practice mining engineering services and support to the mine, supporting Zero Harm by ensuring compliance with all safety systems and legislation
• Plan and coordinate mine planning (weekly, short-range, MOP/BP) and production review meetings
• Monitor, analysis and reporting of mine performance and manage projects 
• Contribute to the effective management of ventilation, gas, mine planning, and technical projects
• Support designated process coordinators and interact effectively with the Operations team
• Identify mine site productivity and process improvement programs, and more generally to find and raise improvement ideas in areas such as safety, production, cost and efficiency
• Consistently apply Safety & Health principles in all site interactions and take full ownership for safety on site

• We're changing the game!
• We're doing big things, and we can't do it alone.
• We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful.

AP+ bring together Australia’s three domestic payment organisations into one integrated entity. Operating in the public interest, AP+ focuses on meeting the needs of all payment users and representing the views of a diverse range of stakeholders. BPAY Group, eftpos and NPP Australia continue to operate as distinct brands within a Group Leadership Team structure.

AP+ is intended to create a more efficient and agile payments group, building the competitiveness of Australian domestic payments infrastructure, and delivering significant benefits to Australian consumers and businesses.

Role purpose

The Systems Engineer within the AP+ Business Systems Assurance and Workplace Technology team is vital in maintaining the company's technology services and end-user support. This role is integral in facilitating smooth and efficient business operations at AP+.

Key Responsibilities

• Uphold the availability of AP+ applications and end-user services in line with ITIL best practices.
• Collaborate with suppliers and partners to ensure service delivery aligns with AP+’s business goals.
• Monitor the performance of Business Systems and Workplace Technology, conducting thorough analyses post-incident.
• Administer and configure Business Systems and Workplace Technology, coordinating with external support or subject matter experts as needed.
• Provide comprehensive technical support to users, both remotely and in-person, addressing Desktop issues. Manage problem resolution and ensure all incidents are recorded.
• Implement hardware/software installations and routine upgrades per Service Level Agreements.
• Regularly update support requests and provide realistic resolution timelines.
• Serve as a secondary support point and escalation contact within the Business Systems Assurance and Workplace Technology team.
• Interface effectively between users and service providers, relaying all necessary diagnostic information.
• Escalate technical issues following established procedures and participate actively in the AP+ Change Management Process.
• Analyse and document client problems proactively within ITSM and other platforms.
• Offer network and system solutions, ensuring detailed documentation is provided.
• Maintain Change Logs, and produce resolution reports and Post-Incident Verifications.

Key Challenges

• Ensuring consistent high availability and performance of all business systems and technology.
• Balancing the timely resolution of user issues with strategic long-term system improvements.
• Staying updated with the latest technology trends and their implementation in a fast-paced environment.

• Relevant tertiary qualification in IT or related field is desirable.

• 3+ years of experience in managing and configuring Windows Servers (2012, 2016, 2019).

• Proven experience in Microsoft Cloud environments (Microsoft 365, Azure).

• Practical experience with LAN, WAN, and VPN technologies.

• Hands-on experience with video conferencing tools and software.

• Familiarity with scripting languages (e.g., PowerShell, VB).

• Proficient in Microsoft Cloud Technology configuration, maintenance, and troubleshooting.

• Familiarity with video conferencing software and tools.

• Basic knowledge of scripting languages like Powershell and VB.

• Understanding of network principles and monitoring tools.

• Awareness of cloud-managed network vendors and backup software concepts.

• Knowledge of antivirus products and Mobile Device Management.

• Familiarity with VoIP Technologies and collaborative workspace technologies.

• Commitment to delivering superior customer experiences.

• Strong communication skills, capable of resolving conflicts and building positive relationships.

• Independent problem-solving and decision-making skills.

• Ability to connect individual tasks with broader company objectives.

We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected]. We also encourage you to let us know your pronouns at any point during the recruitment process.

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in

Our team

This is an excellent technical opportunity, joining a fantastic team of peers with opportunity to take your career to new heights! You will be part of our extensive Intelligent Workspace team, who support each other working collaboratively across locations. The Mobility Services team helps companies by supporting their environments day to day and recommending best practices to follow and implement. The team designs, builds and supports solutions end to end allowing our customers to switch to modern managed solutions and support them along the way in conjunction with other Datacom groups

About the Role

Join us in this key Senior Mobility Engineer role where you will manage the day-to-day operations our client's EMM systems. You will problem-solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative. As a Senior Mobility Engineer you will lead and manage the day-to-day operations of the Customers EMM systems with minimal direction; and you will have a focus on ensuring an exceptional customer experience to Datacom’s EMM customer base

*** This role requires Australian Citizenship and Eligibility to obtain a NV1 Clearance ***

What you’ll do

As Senior Mobility Engineer, you will be responsible for but not limited to:

• Escalation point of contact for customers and team members
• Using tools and processes to deliver services to customers in accordance with SLAs
• Creation of design documents (HLD, DDD and LLD)
• Build customer environment using Microsoft Endpoint Manager (Intune)
• Build customer environment using VMware WS1
• Provide technical leadership for major incidents
• Ensure all tickets are up to date with detailed descriptions of actions taken and information in a timely manner
• Ensure all systems are built to agreed processes and design (e.g. Build guides)

• Identification of inefficient procedures or processes and suggesting improvements for implementation

• Provide governance to all implementations and changes affecting iOS and Android OS devices
• Provide governance to all implementations and changes affecting the Google Chrome OS device environment
• Configure Apple Business Manager (VPP, ADE and MDM Servers)
• Assume the role of technical leader or design engineer in deployment/refresh projects as required.
• Follow best practice methodologies and adhere to recognised ITIL processes (e.g. Change/release)

• Complete time recording processes for work performed as required
• Document Risks and Issues in the technologies supported, this includes product lifecycle, support, and licensing
• Assist with, and drive the identification and implementation of shift left initiatives

• Daily checks and monitoring – as required
• Monthly reports - Provide data and analysis of the data as requested
• Documentation – Provide and maintain documentation of systems and services
• Provide Regular and relevant updates to the records of Support and Problem Management processes

Customer Satisfaction

Ensure outstanding levels of customer satisfaction by demonstrating the following:

• Timely responses to customer queries
• Professional verbal and written communication
• Attendance to, and active participation in internal/customer meetings
• Follow-up on assigned action items assigned during meetings
• Operational support of customer systems including proactive monitoring of systems, assisting with incident resolution, performing standard and non-standard changes
• Creating efficiencies to enhance our ability to support the customers environment.
• Provide device support to meet customer demands for the resolution of incidents, problems and change service requests as well as business improvement initiatives
• Efficient and effective use of the call management system(s) for assigned customers
• Be available to travel to Datacom office, customer sites, and conferences when required
• Validate and assist in the maintenance of the customer’s risk and issues registers
  

Team Engagement

Ability to operate in a team environment by demonstrating the following:

• Be an effective ambassador for Datacom behaving in ways consistent with the Datacom Values
• Develop effective working relationships with other members of the team to ensure the best team outcome
• Liaise directly with team members, client or other third parties to obtain required information or decisions
• Demonstrate proactive ownership of identified issues as well as effective communications for suggested resolution efforts
• Perform work after-hours where required for project and/or support engagements.
• Share relevant knowledge, experience, and ideas with team members with the aim of building team competence
• Provide constructive feedback to improve team and corporate capability
• Proactive open and honest communication at all levels and remains accountable for personal performance
• Support other members of the wider Intelligent Workspace group wherever possible

Project Delivery

Commitment to exceptional project delivery by demonstrating:

• Compliance with Datacom Delivery Methodologies
• Ensure project design principals result in service improvements, efficiencies and/or cost reductions for the customer/Datacom post implementation
• Successful and responsive project delivery within schedule and budget estimates
• Assigned project activities are completed un-supervised or under guidance of the Project Manager if assigned
• Close collaboration with customers to ensure delivery of project outcomes
• Identify improvements/project opportunities within new accounts and/or contribute to the Service Improvement register for existing clients
• Accurate and efficient delivery of project tasks minimising re-work
• Accurate and timely contribution to project reporting
• Accurate and timely completion of time sheeting for daily activities
• Up-to-Date utilisation forecasts based on assigned work are maintained
• Assisting pre-sales with scoping of project engagements in customer environment
• Manging workloads to allow warm handover to BAU when required for project engagements
• Produce accurate, concise, and timely reports as required

Training and Development

Commitment to personal development by demonstrating:

• Development, maintenance, and execution of initiatives in alignment with a personal development plan
• Attain and/or maintain relevant industry or professional certification(s)
• Provide constructive feedback on the development needs of the team
• Provide "on-the-job" training, guidance, and assistance to less experienced Datacom staff to ensure overall competence in the company continually improves
• Take responsibility for technical aspects of solutions such as supporting bid responses, product and solution briefings, projects, proof-of-concept management, and training of Datacom support staff.

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and 3D printing, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role
We are currently looking to fill a Production Print Field Service Engineer position to join our Queensland branch to provide service and support to our customers. The successful candidate will be responsible for the installation and support of Colour and B&W Production Print equipment and ancillary products with associated software & services solutions.

As a member of the Queensland Service Team, you will ensure customer satisfaction through on-site Corrective and Preventative maintenance on customer equipment reporting to the State Service Delivery Manager.

Previous experience with Commercial Printing and Production Print equipment, although desirable, is not essential for the right candidate looking to start their career in a hands-on technical role with fantastic learning and development opportunities.

To be qualified for this position, ideally, your background and skills will comprise of the following:

• Your strong technical aptitude, troubleshooting skills and professional approach, as well as a positive attitude in dealing with customers, are essential attributes for this role.
• A keen desire to learn and apply new skills will be encouraged in the Konica Minolta environment that fosters continuous employee development.
• Applicants must possess a strong mechanical/electrical aptitude, along with excellent communication and interpersonal skills.
• A proven track record of excellent customer service, ensuring to go above and beyond

Essential requirements for this role:

• Demonstrated experience a similar role and/or network, IT and technical knowledge/understanding
• Strong verbal and written communication skills
• Strong customer service skills
• Excellent organisation and time management skills
• Current and valid Australian Driver’s License
• Hold valid working rights in Australia

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

What can KM offer you?
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.

Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.
If you are require any adjustments/assistance during the recruitment process please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

About us

At Displayr, our mission is to make it easier for everyone to find and share the stories in their data. We do this by creating software that makes it easy to do all aspects of data analysis and reporting, from simple tables through to machine learning, PowerPoint automation to online dashboards.

Our Engineering team is at the heart of this mission, and we need YOU.

We're a bootstrapped company - no corporate debt, no external investors. In the last five years, we've grown from 11 to over 95 people, and we have 1500+ great clients, from small businesses through to Amazon & Meta.

We have recently won 1st place in the Great Places to Work, Best Tech Companies List 2023 ANZ for small employers and we are proud to be certified as a Great Place to Work for the second year in a row.

Displayr is pleased to partner with Work180, an organization dedicated to improving the workplace for Diversity and Inclusion, particularly working conditions for wome

What you'll be doing

• Working with Product and Architects to take business needs and design/architect technical solutions.
• Working with your team to support other engineers by providing technical advice and creative problem solving
• Identifying bugs, capturing information, and following internal processes (JIRA) to solve problems, and reduce technical debt
• Lead by example by creating clean, high-quality code that is well thought out and documented.
• Share your knowledge with others through mentoring and collaboration
• Updating Confluence and OneNote with improvements and changes to processes.
• Peer reviewing your colleagues' code and providing feedback.
• Working with QA to test new code and product features before UAT and final approval.
• Supporting the engineering team with software releases.
• Following Agile and Scrum frameworks.

About you

• You have at least 5 years of solid development experience.
• Previous experience working with Data or with a SaaS platform is preferred.
• You have a Degree in Computer Science or Computer Software.
• You deeply understand the platforms and libraries you use.
• Your CV is full of achievements you are proud of.
• You are concise, clear, and courteous in your communication.
• You are curious and innovative.
• You take calculated risks and are not afraid of failure.

Our tech stack

• Front-end: TypeScript/JavaScript/React.
• Back-end: C#, SQL.
• Supporting systems: C#, Python, R, Rust, Node.js.
• Platforms: Azure, AWS, Kubernetes.

Why Displayr?

• Competitive base salary.
• Share options in the business (join a fast-growing company in its early stages).
• 14 weeks of paid parental leave.
• Relaxed workplace and culture.
• Flexible working hours.
• Full-time or part-time roles available.
• $2000 Learning allowance to help you grow your skills.
• Employee Assistance Program.
• Hybrid role - get the best of both worlds and work from our office in Pyrmont (with access to pool and tennis court) and your home office.

We believe that a workplace that welcomes a variety of perspectives, experiences and backgrounds is important and will only push us to be better. We never discriminate on the basis of gender, age, ethnic background, disability status, religion, or sexual orientation.

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our Cokemaking and Ironmaking Technology team at our Port Kembla Manufacturing facility as a Coke & Iron Product Engineer. As a part of the broader Australian Steel Products portfolio, we have six major manufacturing sites at Port Kembla that deliver a variety of products, innovative solutions and services to our export and domestic customers.

The Cokemaking process is an integral part of our manufacturing operations and is one of the first steps in creating Iron and Steel. In this essential role, you will steward and focus on the quality of our coal and coke production.

With an analytical and scientific approach, you will provide technical advice to the Cokemaking Operations. We will support and develop you to apply this knowledge and develop recommendations on improvement opportunities from concept to implementation. You’ll build a detailed metallurgical knowledge of the Ironmaking process, including our coke, sinter and blast furnace operations.

When you join our team, we offer flexibility with working hours, a 14% superannuation option, an annual profit share plan (bonus), access to a number of health & wellbeing initiatives including such as our EAP provider, fitness passport, and access to formal and informal training to develop your experience. 

What will you do?

With your analytical, hands-on approach and a keen interest to grow and develop yourself technically, you will:

• successfully contribute to a safe working environment, ensuring safety standards are never compromised
• identify, coordinate and deliver cost effective improvement projects and outcomes in the production of Coke, Sinter and Iron
• provide technical support, operational data analysis for the day-to-day operations
• coach, develop and liaise with internal resources to enhance capabilities and resolve operational issues as they arise
• become a recognised technical/ metallurgical expert on Cokemaking quality & production

More About You

As a self-motivated individual, you will be a confident communicator who is able to influence outcomes at different levels across the business. You will also bring:

• degree qualifications in Engineering (Materials / Chemical / Process)
• experience and understanding in the technical aspects of a continuous industrial process involving coal and gas systems would be highly regarded
• a technical acumen with the ability to translate technical information into value-add business outcomes
• a willingness to learn and develop your skills with a continuous drive in improving procedures and process
• an understanding that you will be working in areas with high temperatures, with heavy equipment, outdoors, around conveyor and stockpile systems with general lifting requirements

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Wednesday 10th January 2024.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

We are seeking a Senior Systems Engineer to join us as a member of the Technical Services team, you’ll interact directly with clients and other members of the Datacom teams to support technology-based solutions. You’ll be responsible for the support of server infrastructure, within contracted time frames and services level agreements. This support will involve remote assistance over the phone and ad-hoc onsite visits when required and participate in an on-call roster for after-hours support.

Our offices are based in (Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

At the moment, as Senior Systems Engineer this is an excellent technical opportunity, joining a fantastic team of peers with opportunity to take your career to new heights! You will be part of our extensive Operations business who support each other working collaboratively across locations. You’ll be providing technical maintenance, support services within agreed service levels along with maintaining technical documentation. You will also be using tools and processes to deliver services to customers to ensure their service level agreements are met, proactively managing their infrastructure and driving service process improvement.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

This role requires AU Citizenship and to be able to gain a Baseline/NV1 Clearance.

What you’ll bring

To be successful in this role you’ll bring at least 5 years' experience as a System Administrator with Windows Server technologies.

Your technical experience should include:

• MS server operating functions, Active Directory, Group Policy, DNS, ADFS, DHCP, DFS,
• Failover Clustering
• Hands on experience in the operation of Infrastructure outcomes such as VMware vSphere, VMware Site Recovery Manager (SRM), Cisco Unified Computing (UCS), and backup recovery technologies (Backup Exec, Netbackup and CommVault)
  

Your customer focus and communication skills will be a strength along with an ability to develop and maintain productive internal and external relationships, partnerships and networks. We are keen to hear of your problem-solving experience and your understanding of public cloud platforms.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software deployment and relocation services.

This role will be based in our Canberra office and requires Australian Citizenship due to customer requirements.

What you’ll do

As a Desktop Support Engineer, you will be accountable for, but not limited to:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount.
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping commitments to customers with regard to progress updates
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment, BYOD and mobility
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our Building Services Team Melbourne are looking for a Principal Electrical Engineer to join the team, based in Melbourne.

What will a day in this role look like:

• Extensive, relevant experience delivering and leading Building Services projects in a client-facing role as a Senior or Principal Electrical Engineer.
• Demonstrated experience in preparing technical design documentation alongside leading and running electrical engineering components of major projects.
• Utilise your expertise in electrical services design by providing high-quality design services across lighting, general and specialist power, earthing/lightning protection, and power distribution & reticulation.

Provide leadership and mentor younger engineers within the broader AECOM business whilst liaising with Engineers across various disciplines on a variety of projects.

Your Career

As a Presales Engineer, you'll provide technical expertise and guidance to service providers, telcos, and MSS organizations. You will play a key role in demonstrating the value of our technical solutions which enable the customer's objectives. You'll advance our leadership in the areas of network, cloud, and endpoint security. As a trusted advisor to prospective customers, you'll further Palo Alto Networks' position as their cybersecurity partner of choice.

Your Impact

Technical aptitude and customer focus are core to the Presales Engineering role. You'll see complex problems as opportunities to learn and deliver innovative solutions. No two days will be the same, but you'll define your impact by:

• Partnering with large SP, telcos, and MSSP  to secure both their and customers’ networks,  cloud, and endpoints with Palo Alto Networks technology
• Building and implementing strategic, technical account plans that target cross-platform solutions 
• Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers
• Planning and building compelling technical and business-focused solutions that drive adoption and growth after the initial sale and across the portfolio
• Demonstrating strong communication skills and the ability to influence through effective presentations and customer-specific demos, technical engagements, and workshops
• Orchestrating supporting resources to ensure a one-team approach that demonstrates a cohesive strategy
• Promoting end-to-end solutions such as Professional Services to ensure customers realize business value sooner
• Understanding the competitive landscape and effectively differentiating our solutions 
• Continuously investing in yourself to develop technical and professional skills by actively participating within the community and at industry events