As a ServiceNow Services Development Manager, you will be responsible for selling a portfolio of service offerings designed to help our customers successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilising our products. These service offerings include our Impact success offering, product implementation services, and training.  The Services Account Executive is well-versed in services and post-sales adoption strategies.  They are a trusted advisor to the account team and our customers for successful implementation, adoption, and value realisation. A quota carrying role, the Services Account Executive owns the Services sales strategy by proactively creating demand for new Services opportunities and partnering with the ServiceNow Sales team and our partners to develop and successfully execute Services sales opportunities for their assigned territory.

• Collaborate with software sales account teams, Customer Outcomes and Training team members, and our eco-system of delivery partners
• Develop and execute a services sales strategy in the designated territory with a target account list

• Proactively create new Services opportunities (Impact, Implementation Services, and Training) in both new and installed base customers
• Create pipeline and manage end-to-end forecasting process for Services opportunities
• Serve as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of ServiceNow services to meet their needs
• Arrange and conduct services-related discussions in alignment with the account strategy
• Lead extended team in solutioning and scoping, and proposal development
• Execute value-based selling methodology for Impact, Implementation Services, and Training opportunities

• Exciting opportunity to be part of our NEW MHAODSP service in Queensland!
• Full-time ongoing position, offering flexible working conditions
• $115,000+ per annum + Super + Salary Packaging benefits of up to $18,550    

About the program
EACH is proud to be the Lead Agency of the Mental Health, Alcohol and Other Drugs, and Suicide Prevention (MHAODSP) program, a new initiative delivering comprehensive, integrated, and person-centred care across the CCQ region (Central Queensland, Wide Bay, Sunshine Coast). 

Collaborating with 9 partnering organisations the aim of this service is to address service gaps by enhancing accessibility and integrating primary mental health care, AOD, psychosocial support, and early intervention and prevention through a multidisciplinary, person centred model of care. Click here to learn more.

About the role
As the Workforce Development Manager, you will play a pivotal role in creating, sustaining, and enhancing the capability of our MHAODSP workforce. You will develop and implement comprehensive strategies to enhance workforce flexibility, cultural competency, and trauma-informed care across all roles. From coordinating cross-training initiatives to establishing micro-credentialing programs and career pathways, your leadership will be pivotal in building a resilient and culturally competent workforce that delivers high-quality, person-centred care.

Key Deliverables:

• Develop and execute strategies to address workforce challenges specific to MHAODSP
• Coordinate cross-training programs and on-the-job training initiatives to enhance workforce skills and flexibility
• Implement initiatives to promote cultural competency and trauma-informed care among staff
• Facilitate trainee programs and career pathways to attract and retain diverse talent, including Aboriginal and Torres Strait Islander peoples and peer workers
• Actively engage in co-design processes to foster collaboration and innovation, gathering stakeholder input to develop effective workforce solutions

To view a copy of the full Position Description, click here.

Alternatively, for more information please contact Jenny Sinclair, Director – States and Business Transition on 0457 517 290 or via email at [email protected] 

What’s in it for you? 
At EACH you'll be supported to be your best. We offer a range of employee benefits including: 

• Flexible working conditions tailored to you
• Competitive salary based on qualifications and experience 
• Not-for-Profit Salary Packaging of up to $15,900 free income tax per year
• $2,650 additional tax-free money towards meals and entertainment  
• A variety of opportunities for career progression and professional development via formal and informal training, our leadership pipeline and discipline-specific learning
• Support through a comprehensive Employee Assistance Program
• The opportunity to purchase additional leave
• 4 weeks paid annual leave, sick/carers leave, family & domestic violence leave, public holiday substitution policy, and more…

About you
You’re an experienced leader with over 5 years of experience in workforce development, preferably within healthcare or community services.

You possess the following qualifications, skills and experience:

• Bachelor’s degree in human resources, healthcare administration, social sciences, or a related field
• Proven success in managing workforce strategies, training programs, and career pathways
• Strong leadership and team management skills to lead and motivate a diverse workforce
• Exceptional project management skills with meticulous attention to detail and adherence to deadlines
• In-depth knowledge of mental health and alcohol and other drug services, and regulatory requirements
• Experience working with Aboriginal and Torres Strait Islander peoples and peer workers (preferred)

With effective communication and interpersonal abilities enabling you to engage stakeholders at all levels, you bring a high level of cultural competency and dedication to trauma-informed care in workforce development.

We have an exciting opportunity for a Learning & Development Administrator to join our People team in Brisbane.  The role is responsible for providing coordination, administration, and general support to the Learning & Development function.

• Under the guidance of the Learning and Development Manager, assist with migration of training information and data from sources into the Learning Management System (LMS), Safety System and Human Resource Information System (HRIS).
• Manage training records and talent data to ensure audit requirements are met.
• Administer the LMS, including assigning learning modules, managing course completion, maintain accurate learning data and providing support to employees relating to their access and use of the LMS.
• Under the guidance of the Learning and Development Manager, reviewing existing e-learning courses and uploading new online modules into the LMS as required.
• Provide L&D administrative support including scheduling courses, booking venues, printing training materials, recording training attendance, issue feedback surveys and coordinating IT equipment, catering and travel requirements for BESIX Watpac internal training programs.
• Support training administration and operations across BESIX Watpac nationally when required.

What we’re all about. 

We find, when we come together in the pursuit of excellence, great things happen. And that’s how we do things at Quantexa – together. Our business is data, but our culture is collective. We’re about growth – but not just the bottom line. We create a culture where people feel empowered to do their best work. We might work across continents and time zones, but that doesn’t stop us from collaborating. We’re connected. We celebrate our successes together, and we unite to tackle the challenges. 41% of our colleagues come from an ethnic or religious minority background. We speak over 20 languages across our 47 nationalities, creating a sense of belonging for all. 

At Q, we’re looking for people who share that vision. People like you. 

The opportunity. 

What you’ll be doing.

• Be a player coach, you will be as comfortable in execution as strategy.  
• Define and implement the strategic direction for the Technology Account Partner team in the region, aligning with Quantexa's overall business goals specifically around driving customer satisfaction, business outcomes and NRR.  
• Lead, mentor, and coach a team of Technology Account Partners (TAPs), fostering their professional growth and ensuring skill alignment with customer needs. 
• Strategically assign TAPs to portfolios, optimizing team capabilities and meeting customer requirements. 
• Act as a senior trusted advisor for key customer accounts, maintaining strong relationships and offering high-level consultation.
• Oversee strategic customer engagements, influencing strategic direction, including business reviews and advisory ‘roadmap’ sessions balancing up value pathways versus TCO. 
• Work closely with Sales, Product, and Delivery teams to ensure the team's strategies are in harmony with broader company initiatives. 
• Ensure team adherence to Quantexa’s Blueprints during project, shaping and scoping projects for success. 
• Drive operational adoption and value outcomes of the platform.  
• Proactively own escalations from the customer base.  
  

What you’ll bring. 

• Strong background in leveraging data and analytics.  
• Demonstrated success in managing senior-level customer relationships and ensuring long-term engagement, influence and satisfaction. 
• Proven experience in leading and nurturing high-performing teams, with a preference for backgrounds in data, financial crime, risk management, fraud detection, or customer intelligence. 
• An ability to inspire, motivate, and direct a team towards strategic achievements. 
• In-depth understanding of data-driven solutions, especially in financial crime, risk management, fraud detection, or customer intelligence. 
• Skilled in articulating complex concepts to a diverse audience. 
• Strong internal and external relationship-building skills. 
• Adept at strategic thinking and planning, focusing on delivering practical and impactful solutions. 
• Excellent communication and consultative skills, effective in collaborating with and influencing diverse teams and clients. 
• Experience in scoping and planning strategic projects with a focus on business outcomes and TCO.

Our perks and quirks.

What makes you Q will help you to realize your full potential, flourish and enjoy what you do, while being recognized and rewarded with our broad range of benefits.

We offer:

• Competitive salary

As the Business Development Manager, you will be responsible for negotiating competitive rates and securing mutually beneficial agreements that align with our company objectives. Your primary focus will be to attract and secure new business, while increasing core activities across the marketplace in Asia and the Pacific. You will leverage your B2B expertise to contact and convert leads, generating new business through prospecting and solution selling. Additionally, you will establish pricing and close deals that maintain strong gross margins. Expect to spend half your time traveling within the South Pacific and Asia, building and maintaining valuable relationships with customers.

What you will be doing:

• Identify and pursue new business opportunities to drive growth within various business units.
• Develop and implement strategic business development plans to achieve company goals.
• Prepare and present compelling proposals, pitches, and presentations to potential clients.
• Conduct market research and analysis to stay updated on industry trends and identify new opportunities.
• Negotiate contracts and agreements to ensure mutually beneficial outcomes.
• Establish competitive pricing strategies and close deals with good gross margins.
• Build and maintain strong relationships with existing and potential clients.