ADP Store is seeking a dedicated Business Development specialist to support our expansion efforts in Melbourne and across the state. In this role, you will manage our showroom, visit store owners such as IGA and Cellarbrations, and perform site measure-ups and consultations. This role is essential in promoting ADP as an industry leader, providing excellent customer service and driving sales growth through strong support and effective coordination.

About the company:

ADP Store Fixtures is an established retail services organisation that sources and manufactures shelving and display systems for retail chains. We are an Australian-owned organisation that seeks to provide cost-effective merchandising solutions on a local and national multi-site scale.

Our product offering is backed by our policy of continued investment in research and development to provide you with display systems that you can rely on.

Responsibilities:

• Oversee the daily operations of the showroom, ensuring it is clean, organized, and well-presented to provide a welcoming environment for customers.
• Assist store owners, including IGA and Cellarbrations, by providing expert advice and support on ADP products and services.
• Perform site measure-ups and consultations to understand customer needs, provide tailored solutions, and ensure the successful implementation of ADP products.
• Develop and maintain strong relationships with store owners and other key stakeholders, enhancing customer satisfaction and loyalty.
• Conduct F2F Visits at potential clients stores and locations to scope out project requirements and tailor solutions.
• Act as a liaison between store owners and ADP’s internal teams to ensure seamless communication and service delivery.
• Conduct outbound sales activities such as client presentations and customer calls to generate new business opportunities.
• Present proposals and presentations and follow up tenaciously..
• Analyze technical briefs and architect drawings for store projects, proposing suitable ADP solutions accordingly.
• Collaborate with the Sales & Marketing Manager to devise innovative ideas or promotions to bolster sales efforts.

Qualifications:

• Proven experience as a Sales Consultant, preferably with a track record in shop fittings & design industry. 
• Extensive experience and expertise in shopfitting.
• Proficiency in CRMs and familiarity with email systems.
• Demonstrated capability to initiate and sustain robust relationships.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Strong negotiation and persuasion abilities.
• Ability to multitask, prioritize tasks, and manage time effectively.
• Willingness to travel as needed to meet with clients and attend industry events.

What We Offer:

• Competitive salary of $100,000 to $120,000 plus superannuation.
• Opportunities for growth and professional development.
• Supportive work environment focused on innovation and excellence.
• Exciting projects with meaningful impact in the retail industry.

The Specification Manager will focus on establishing and growing Burgtec's presence within the Melbourne CBD market. The primary objective is to target particular architects and designers, building strong relationships to drive the specification of Burgtec products. The role involves hybrid working conditions with 30% in the showroom and 70% visiting architects and specifiers.

About Burgtec

Burgtec designs creates & manufactures office furniture and workstations. Over the last 40 years, Burgtec has remained at the forefront of design, continually injecting new products into our already well-established range of task chairs, workstations, tables, storage systems + complimentary visitor, breakout, and soft seating pieces.

Burgtec maintains the traditional values of exceptional quality, attention to detail, superior market-leading design, and customer-focused service. Our in-house research and development facility works closely with our customers, to achieve beautifully designed functional furniture.

Responsibilities: 

• Conduct face-to-face drop-ins and meetings with architects and specifiers from target lists, focusing on increasing specified projects and regional sales.
• Establish and maintain relationships with new specifiers. Key KPIs will track these interactions and outcomes.
• Execute strategies to foster and grow specifier relationships in the VIC market, including periodic rapport-building interactions.
• Be creative in finding ways to connect with architects and specifiers, ensuring persistent follow-up and engagement.
• Provide exceptional customer service to ensure client satisfaction and repeat business. Respond promptly and professionally to inbound inquiries, providing accurate information and building rapport.
• Work as a hunter, never taking no for an answer and finding innovative solutions to penetrate the market.
• Track and report the number of projects specified and new specifiers who commence specifying Burgtec products.
• Use HubSpot to manage customer relationships, track activities, and analyze data to improve engagement strategies.
• Coordinate and conduct engaging client showroom visits, showcasing Burgtec's office furniture offerings.
• Deliver compelling and insightful product presentations tailored to client needs and preferences.
• Collaborate closely with existing teams, including Marketing and Product teams, to ensure seamless customer experiences.

• Proven experience in a sales or client-facing marketing role within the furniture, design, or related industry.
• Strong understanding of the Victorian market and key players in the commercial specification space.
• In-depth knowledge of the specification process, particularly in working with architects.
• Excellent interpersonal, communication, and rapport-building skills.
• Self-motivated with the ability to work independently and remotely.
• Strong work ethic and a results-driven mindset, with a track record of exceeding activity KPIs.
• Demonstrated ability to identify and address client pain points and build strong relationships
• Strong organisational and record-keeping skills.
• Ability to manage a hybrid working schedule efficiently.
• Tenacity and a hunter mentality.
• Ability to thrive in a fast-paced, growth-focused environment.
• Willingness to travel occasionally and participate in training sessions

• Competitive salary of $110,000-130,000 plus superannuation
• Incentive program 
• Opportunity for your specifications skills to shine 
• Rewarding salary + Growth Opportunities for Specification Superstars!
• Work with a dynamic and successful team 
• Comprehensive onboarding process, including training on products, systems, and company processes
• Exciting opportunity to take ownership of sales and growth functions with a supportive management team