Are you passionate about making a difference in the lives of people living with mental health challenges? Join EACH and contribute to our Mental Health and Wellbeing Hub as a Support Worker.

• CERTIFICATE IV in MENTAL HEALTH ESSENTIAL
• Location: Box Hill / Woiwurrung Nation 
• Position Type: Part-Time, Fixed-Term (with potential for extension)
• Hourly Rate: $43 - $47.33 + Super + Salary Packaging benefits (up to $18,550)

In this rewarding role, you will help clients achieve their recovery goals by providing low-intensity community support and facilitating access to higher intensity services when needed.

Your role will be varied and will require you to;

• Client Engagement: Build trust and professional relationships with clients to support them in reaching their recovery goals.
• Support Services: Encourage clients to engage with mental health, psychosocial rehabilitation, physical healthcare, and social support services.
• Recovery Framework: Use a Recovery framework to work collaboratively with clients, carers, families, and other supports to set and achieve goals.
• Practical Support: Provide direct, hands-on support to clients to help them maintain independent living skills.
• Group Activities: Plan and implement structured groups and activities to support client self-development in line with recovery objectives.
• Team Collaboration: Work closely with the team and external stakeholders to ensure clients receive the highest quality service.
• Progress Reviews: Participate in regular reviews of client progress toward their recovery goals.

Note: This role is not within the NDIS.

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Sam Beard (Manager - Mental Health Services) at [email protected]

We are looking for a Technical Consultant to join Experian's Decision Analytics business. The Technical Consultant meaningfully contributes in implementing solutions that deliver business benefits for our customers.

Experian Decision Analytics helps client achieve and sustain significant growth. We do this by allowing clients to make analytics-based customer decisions that support their strategic goals.

What you'll need to bring to the party

• 5years of experience in running workshops, demonstrations and customer training
• 5years of experience of providing successful solutions to customer problems in the collections industry
• A teamwork focus, with a flexible, analytical and logical thinking approach
• Experienced in building solid long-term relationships with customers

What you'll be doing- Reporting to the Head of Solutions

• You will support the Collections business workshops and requirements definition through to approval
• Facilitate technical Workshops and requirements definition through to approval
• Design of solution architecture and integration specifications following industry standards
• Development of interfaces and custom modules
• 3years of Experience working in an Agile environment
• Assist Project Managers on assessing and planning project workload
• Accountable for the quality of the project deliverables
• Assist pre-sales with client-facing technical presentations and workshops

What you get to do in this role:

• The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. 
  
• The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills.  
The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.  

About the opportunity

Join our Global Operations Team as a Customer Support Team Lead in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting to the Senior Manager, Software Support, you'll help us drive engagement, excellence, and a focus on building relationships with our customers and colleagues, whilst meeting and exceeding service levels agreements for the resolution of support tickets. You'll also lead a team of Software Support professionals to meet the needs of our customers on software related enquiries. 

Some of the other responsibilities include:

• Manage a small offshore & regional team of customer support advisors in the delivery of software customer service   

• Collaborate with engineering peers to provide customer resolutions within agreed SLAs, advocating customer needs to effectively prioritise support ticket resolution  
• Partner with leadership and commercial teams to identify and plan essential work in the context of software support  
• Ensure that the team adheres to regional policies within software support for Xplor products  
• Contribute to frameworks and internal resources to support the resolution of technical issues within your team  
• Periodically review software support log(s); track performance and identify trends, anomalies, and opportunities for improvement  
• Proactively engage and upskill yourself in new iterations of the software along with your team  
• Find new ways to reduce the average ticket turnaround time and improve SLAs  
• Optimise, standardise, and manage Support metrics across all channels (call centre, online chat, email) to ensure customer satisfaction, and report statistical performance levels 

For this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home.