Who are we?  

Humanforce provides the market leading, employee-centred, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. Humanforce was founded in 2002 and has built strong foundations with our 2300-strong customer base and over 600,000 users across a wide range of industries, including aged care, childcare, hospitality, retail, local government and more. Today, we have offices across Australia, New Zealand, and the United Kingdom. 
 
Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, and the efficiency and optimisation of businesses. 
Humanforce solutions are designed to help clients drive engagement and productivity for their frontline workforce, with an intelligent, cloud-based platform for employers and managers, and a user-friendly mobile app, specifically designed for employees in their flow of work. 
 
We are on a mission to deliver an exceptional employee experience for workforces by offering a compelling employee value proposition and great work effectiveness through connection, development and wellbeing while delivering intelligent manager automation to drive cost optimisation, increased productivity, and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives. 

The Team 

Humanforce is growing and is on the hunt for an exceptional Application Support Analyst that will be responsible for customers using our intelliHR product. The intelliHR platform adds value through the automation of traditionally manual HR processes, capturing critical people and performance data not typically available or visible to businesses today. intelliHR utilises cloud-based tools for real-time collection and reporting of data. You'll join our broader Humanforce Technical Support team, but focus on customers using the intelliHR product.

Who you are?  

Our application support analyst if focused on providing top-notch support to our intelliHR customers. You are customer obsessed and care deeply about creating memorable experiences for all customers. You ideally have experience working in a technical or application support role, troubleshooting and building solutions for external facing customers. You are passionate about educating our team and customers through training and knowledge sharing.  

What you will do?

• Nurture positive and productive relationships with our existing client base through exceptional service to ensure retention of existing customers and the promotion of Humanforce to customer networks.
• Increase product knowledge across the customer base through a combination of educational support and ongoing contribution to the customer facing knowledge base.
• Contribute to Humanforce reputation for industry-leading service through deep product knowledge and timely resolutions to customer queries.
• Consistently improve and streamline internal processes that will aid the support team.

What you will need?

• 1-3 years of experience in a similar role within the SaaS industry.
• Balance of technical knowledge and business acumen
• Customer-first approach
• Proactivity, self-starter with excellent prioritisation skills
• Ability to digest technical information and relay this to non-technical people
• Excellent communication skills with the ability to engage, influence, and inspire partners and
• stakeholders to drive collaboration and alignment
• Ability to quickly learn and use various systems
• Strong data manipulation/excel skills
• High degree of organization, individual initiative, and personal accountability
• Experience successfully working in teams to resolve complex issues.
• Proven track record of supporting end users to achieve outcomes through the use of technology
• Experience developing user guides as part of an online knowledge base

Some ‘nice to have’s:

• Experience or keen interest in HR/Payroll technology

Our values  

• We are bold  
• We are all in  
• We are customer obsessed  
• We do what we say  
• We are good humans  

Our approach to flexibility  

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms. 

Benefits 

• A flexible working environment  
• The opportunity to be part of a fast-growing tech company   
• A focus on development with access to Go1  
• Paid parental leave and Quarterly Wellbeing Days   
• Employee talent referral scheme (know great people, be rewarded)   
• A fun and friendly culture working with passionate and talented people   
• A work environment where you can genuinely improve the world of work! 

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.  

We are a 2023 Circle Back Initiative Employer and commit to respond to every applicant

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About Us 

Through local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers' full potential.   

Sentral, is a proven web-based software solution that seamlessly manages school administration, student data and parent engagement. Our tailor-made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 3,000 schools across Australia. 

About the role

As a Desktop Support Officer, you will be responsible for providing technical support and assistance to our internal users and resolving incoming queries and issues. You will be critical in managing any service requests related to computer systems, software or hardware.

Other key areas of responsibility will include:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware;
• Manage and respond to service requests and incidents via the Service Desk tool either, in person, or over the phone. This may include but not limited too:
  • User onboarding and offboarding
  • Technical support
  • IT procurement
  • System and network builds and implementations
• Maintain daily performance of computer systems;
• Assist users through the problem-solving process;
• Install, modify, and repair computer hardware and software.

Please note this a 3-4 month contract.

About You

You will thrive working in a fast paced, dynamic environment. With a proven track record of success in a similar varied position, you will have excellent stakeholder engagement skills, be passionate about problem solving and the user experience, and be able to work autonomously.

You will also have:

• At least 3 years’ commercial IT experience;
• Knowledge of IT Workflow tools, including FreshService;
• Exposure to virtualization platforms;
• Knowledge of Windows 10 Desktop Troubleshooting and basic Mac;
• Knowledge/experience with G Suite Software, Active Directory;
• Experience with updating and managing technical documentation;
• Hardware knowledge;
• Basic understanding of TCP/IP networking;
• Microsoft products Knowledge (Office and Windows Server 2012 R2+);
• Strong attention to detail skills with a proven ability to develop high quality solutions to identified problems.

Please note, applicants must also have:

• Working rights in Australia
• Ability to obtain a Working with Children Check
• Ability to obtain an Australian Federal Police Check

Our benefits

We want you to be you! At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured. 

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of wellbeing resources we offer, use your breaks and your leave including Birthday Leave. 

We provide a first class employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer 12 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.

Celebrating together is a big part of our culture and we regularly gather for Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees. 

We like to shout at each other, not literally but via Reward and Recognition Programs such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two Days of Service each year to volunteer in a cause that matters most to them.

Other benefits available include salary sacrifice, study leave and an Employee Stock Purchase Plan.

Ready to apply?

If this role sounds right for you we invite you to Apply by using the APPLY button.   Please note you will be redirected to a Global Payments careers page to submit your application.

For further information please email kristy.ward@globalpay.com

We respectfully ask that no recruitment agencies contact us regarding this position.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

What you get to do in this role

• The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. 
• The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills.  
The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.  

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

What you get to do in this role:   

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

SGS is currently seeking a Laboratory Technical Officer to fill a full-time position based in Notting Hill, Melbourne. The role involves providing duties and technical support within the Calibration, Sales, and Repair Service Business Unit, while ensuring the maintenance of high levels of customer service for both internal and external clients

Your key responsibilities in this role will include but are not limited to:

• Undertake calibrations of protection level radiation monitors (survey, contamination and electronic personal dosimeters).
• Prepare calibration certificates for review by QA staff to high standards
• Maintain records of work completed accurately in job folder
• Get suitably trained in lab operations under the guidance of other lab officer or team leader
• Support business in attending scientific technical enquiries under the guidance of instrumentation &/or lab team leader.
• Assist respond to technical enquiries
• Assist to provide quotation and project manage for client requests in regards to specific instrumentation or product purchase request
• Complete receiving and dispatch responsibilities (as needed)
• Assist other team members where required and demonstrate a flexible and dynamic attitude to the laboratory work flow.

What you get to do in this role

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

This support engineer's SME team is the User Experience Team.

As a Support Worker, you will be managing a caseload of clients whom you will assist resolve and/or reduce barriers to stable self-care with low intensity community supports or access higher intensity/duration supports to achieve therapeutic outcomes.

Responsibilities of the role: 

• Assist clients (aged between 16 to 65 years) by delivering psychosocial support to work towards identified recovery goals. 
• Improve clients capacity for self-management of their mental illness, & develop the knowledge and confidence they need to make decisions & choices about their own support needs.
• Enhance client coping skills & decrease self-harming behaviour, learn or relearn skills, and develop confidence, required for activities of daily living.
• Improve social and relationships skills & develop or strengthen family and social networks.
• Develop & consolidate client links with educational, vocational training & employment opportunities.
• Assist clients to adopt a healthy lifestyle & minimise/reduce behaviours that are, or likely to be harmful.
• Whilst there may be clients who would like to consider their NDIS possibilities, this role is NOT working within the NDIS.

Who we are looking for 
We are looking for a flexible thinker with not only extensive experience, but also demonstrated skills and knowledge in Mental Health and the Social Model of Health to join our multidisciplinary Mental Health team. 

To be successful in this role, you will have: 

• Understanding of mental services interventions for responding to clients with complexity of needs.
• Understanding of vulnerabilities which people with psychosocial disabilities experience. 
• Ability to collaborate & work in partnership with Eastern Health Case Managers, Team Coordinator, your clients, carers, family and EACH peer workers to assess, design & review client recovery plans.
• Ability to develop & maintain effective relationships within the team & with external stakeholders. 

What you get to do in this role:   

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

• Secure, permanent full-time role
• Free on-site parking, laptop & mobile phone
• Flexible Ways of Working
• Prime office location Hargreaves St, Bendigo

We have an exciting new opportunity for an experienced Case Manager to join our friendly team at our Bendigo Office

About us:

Hearth is a registered NDIS support services provider. Our mission is to be a driving force in changing the disability sector to improve the lives of people with a disability.

Our commitment is to create an environment that nurtures, supports, and engages with our participants and support workers to consistently provide the highest standard of care. We achieve this through fostering and cultivating long-term and sustainable relationships.

About the role:

As a central point of contact for support workers and participants, the Relationship Manager role is core to what makes Hearth different to other support providers.

Responsibilities will include but not limited to:

• Creating and continuously developing relationships between participants, their family, and support teams
• Maintaining relationships with support coordinators, house supervisors, and other relevant community and external stakeholders
• Lead and support the Support Worker teams to provide responsive, person-centered care that enables participants to progress toward their individual care plan goals
• Coordinating a weekly staff roster for each participant and proactively resolving rostering issues.
• Accurate case noting and client reviews that reflect forward planning in line with the participant's NDIS plan.
• Compliance with Hearth policies and procedures to ensure a safe working environment and detailed, timely incident reporting

• Minimum 2 years experience working as a case manager in community services, welfare support, disability support or social work (essential)
• A relevant qualification in community services, welfare support, disability support or social work (desirable)
• Proven experience delivering high quality client-centred service that is targeted and relevant to their NDIS goals
• A Professional level of administrative and business communication, including case noting and report writing
• Excellent time management and organisational skills
• Strong interpersonal skills and high levels of resilience
• Working knowledge of Microsoft office suite and employee rostering systems
• Own car and driver's license

• Join a rapidly growing organisation with a warm and supportive culture
• Small, supportive & friendly team who enjoy dumplings!
• Travel allowance, work laptop & mobile phone provided
• Flexible working hours and the option to work remotely
• Opportunities for career development and progression to other roles within the organisation

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

We're committed to ensuring our business represents the communities in which we operate - and that includes supporting the representation of women across our workforce. We are proud of the gender diversity across our business, we have a female CEO, over 50% of our executive team are female and we have been named an Inclusive Employer in 2021-22 by the Diversity Council of Australia.

We want to offer you a career pathway with us! Your journey starts as a Techcare team member based at our Port Kembla manufacturing site in NSW. This role is offered as a 12 month fixed term.

We've been on a journey over the last few years to enhance our in-house IT capability - and our Techcare Team are proud of the increased service level we now offer our business.

What Will You Do?

The TechCare team provide on-site IT Support Services (Desktop Support), Enjoy the variety of being part of a large IT team providing on-site technical support to approximately 3000 colleagues across our manufacturing facilities in Port Kembla.

Each day you will play an integral part in providing IT support services by:

• Providing onsite support to multiple manufacturing sites across our Port Kembla facilities (comparable in size to Sydney domestic and International Airport terminals combined)
• Imaging and re-imaging of laptops
• Assisting our external IT Service Providers
• Providing maintenance of both software and hardware
• Configuring user profiles and accounts
• Advising users and offering guidance

More About You

We don’t expect you to know our industry or our business, we have an internal network to support your learning that, it’s your desktop support experience that we value most. We are looking for team player with: -

• Knowledge of IT service delivery frameworks, methodologies and process implementation
• The ability to articulate ideas to both technical and non-technical stakeholders.
• Experience using Microsoft System Center Configuration Manager (SCCM) 
• Knowledge of Office365 and Windows 10
• Experience with A/V Hardware and Systems 
• Exposure to Apple products and ServiceNow will be looked upon favourably

What’s in it for you

• Paid overtime and on-call
• Flexible hours
• Free parking onsite
• Employee benefits with discounts on health and wellbeing products and services
• Employee Assistance Program

If this sounds like the role for you, we would like to hear from you.

The BlueScope Difference

A career at BlueScope provides the opportunity to make a difference – to you, to your team, to our customers, to transforming products, processes and brands, and to an organisation intent on shaping a better built environment for all our communities.

Come and discover us at bluescope.com/life-at-bluescope/. 

Together we can make a world of difference.

Applications close Sunday 17th March 2024

We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities.

About Your Role: Maintenance Support Technician

Join our Rydalmere team working on cutting-edge COLLINS Class Submarines. You'll be part of our close-knit team handling sonar array manufacture, repair, and maintenance for COLLINS Class Submarines within the Scylla ISS Project. As the Maintenance Support Technician, you'll maintain equipment, handle repairs, craft tooling, and commission new plant in the manufacturing area.

Key Responsibilities:

• Maintain and repair towed array production equipment
• Document work accurately using company procedures
• Provide routine maintenance reports
• Conduct testing and inspection of sub-assemblies
• Assist in manufacturing and testing tasks
• Collaborate on tooling fabrication and modification
• Coordinate repairs with external contractors
• Support commissioning and installation of new equipment
• Identify opportunities for process improvement

Skills, Qualifications & Experience:

• Trade qualification in related field
• Proven fault-finding experience
• Strong verbal and written communication skills
• Proficiency in MS Office
• Tool room expertise (lathe, mill, etc.)

Benefits @ Thales

• Competitive remuneration + Super
• Fitness Passport Discount – Access to a network of Gyms across AUS as cheap as $14.95 P/W
• Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)
• Modernised Paid Parental Leave
• Veterans Leave
• Novated Lease options
• Family support through our partnership with Parents at Work
• Exciting social events
• Personal & professional training development opportunities

Good to Know

You’ll get an email acknowledgement after you’ve applied, Thales strives to provide a personalised experience for all suitable applicants. 

As a Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance.  To learn more about clearances please visit – http://www.defence.gov.au/AGSVA/

For more information on Thales visit us @ThalesCareers on Instagram. #LI-SG1

Thales is committed to promoting and maintaining a workplace culture of shared respect that enables all of us to feel valued, do our best, and remain truly passionate about the place that we work. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. We encourage applications from Aboriginal and Torres Strait Islander people and individuals from diverse backgrounds.

We are also proud to be a WORK180 Endorsed Employer for Women. If you would like to know more on how we are supporting our employees, you can view our policies and initiatives here: https://work180.com/en-AU/for-women/employer/thales.

Wellbeing matters at Thales, and where possible we encourage flexible working.

Embark on a consulting journey with Our Client, a leading innovator in infrastructure solution. This remote position offers you the opportunity to be a key influencer in Our Client's growth, providing top-tier technical support and strategic guidance to their valued customers.

Key areas you'll contribute
Strategic Advisory Role:

• Serve as a trusted advisor and technical expert on Data products.

Operations Management and Escalations:

• Handle daily technical operations and escalations, collaborating directly with customers and development teams for issue resolution.

Implementation and Customer Engagement:

• Perform customer installations, upgrades, and expansions, while leading regular monthly and quarterly customer review meetings.

Product Evangelism and Support:

• Act as an evangelist for Data products, providing guidance and support to assigned accounts.

Continuous Improvement and Collaboration:

• Identify opportunities for continuous improvement, collaborate with account teams to provide technical guidance, and actively contribute by submitting feature requests and bug reports. Coordinate with product marketing and development teams based on customer feedback.

• Proven experience in customer-facing roles with complex IT solutions.
• Extensive knowledge in enterprise IT infrastructure, networking, and storage.
• Strong understanding of file systems and expertise in scale-out NAS implementation.
• Advantageous experience with S3, high-performance computing, and lab/hardware management.
• Excellent written and verbal communication skills, coupled with the ability to thrive in a rapidly growing, entrepreneurial environment.

Not meeting all requirements? Research shows that women and people of colour are less likely to apply for jobs if they don't have all the qualifications. At Grow Talent, we strive to create a diverse, inclusive and authentic workplace. So, if you're excited about this role, but your previous experience doesn't exactly match all the qualifications in the job description, we encourage you to apply anyway. Perhaps you are the exact candidate for these or other roles.

To see what other roles we have available please visit www.growtalent.com.au

The opportunity:

Our Technology team at AIA is growing and to support this growth, we are sourcing a Business Support Officer to provide organisational and administration support to our Technology Leadership and broader employee cohort. No two days will be the same in this role and the successful candidate will have exceptional stakeholder engagement skills and the ability to work in a fast paced and continually changing environment. This opportunity can be based in either Melbourne or Sydney and a Hybrid work model is on offer.

To be successful you will:

• Build positive relationships and trust with key leaders to proactively anticipate their needs and ensure they are prepared and have the required documents in advance of meetings
• Manage business expenses of the CTO and Technology Leadership team
• Manage vendor contracts and payment as required
• Organise travel and accommodation bookings for CTO and Technology Leadership, in line with the AIA Policy
• Assistance and preparation of presentations to support CTO and GM’s
• Events and conference management as required including but not limited to venue, catering and invitations
• Offboard contingent/contract staff/vendor resources according to projects and BAU demands from collaboration with business SME’s, Project Managers and other technology partners
• Recruitment support, including collection and collation of information and documents as required
• Act as a point of contact for various staff requirements in and around the office
• Provide additional administrative support, mail management, calendar management and updating of distribution lists as required
• Engage with Executive Assistants to ensure consistency in support across the organisation and to work on joint projects & events

Successful applications will demonstrate:

• Exceptional organisational skills and the ability to proactively anticipate the needs of key leaders
• Experience in a similar role supporting senior executives and a broader team
• High level communication and customer engagement skills
• Strong attention to detail and the ability to effectively prioritise
• The ability to maintain confidentiality and use appropriate judgement and discretion
• Flexibility in your approach to work and willingness to assist with additional tasks and pivot as required.

Why choose AIA:

We’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers

​

AIA is different. Are you?

To join an organisation that helps people live better every single day by applying via the link today. Applications close on Wednesday, 13 March 2024!

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

Our Payroll Support Consultants are partners to our clients and are responsible for gathering information and ensuring their continued support and success after implementing our Employment Hero payroll product. In this role, you will be supporting our customers to ensure accuracy and correctness of HR compliance and legislative conditions of employment for our clients. Addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary.

You'll be responsible for:

• You will provide support to clients after they 'go-live' by walking them through updates needed or how to troubleshoot in a variety of ways, such as award interpretation and platform configuration
• You will respond to Payroll related queries from internal support team members and external clients via email, phone and the Employment Hero platform
• Take on client and team payroll escalations for our customers
• Assist with requirements gathering to run post mortem's and run internal support team workshops
• Assist with troubleshooting and client queries; coordinate with internal teams for successful delivery
• You will work closely with your team of Support Consultants and lead the Payroll platform adoption to meet each client's specific requests
• You will help to build and continually improve documentation, and embrace new & existing technologies to improve the way we provide service, both for our customers and for our internal team of Support Consultants
• You will be creative, aiming to simplify and improve processes to help team operations run more efficiently and increase client happiness
  
  

What you'll bring:

• A background in Payroll or related field is important
• Previous experience in setting up, implementing or administering payroll systems (experience with KeyPay is +++)
• A confident and engaging communicator who is comfortable building relationships with a variety of people
• Well-organised approach to your work. You can juggle multiple priorities and deadlines
• An attitude that always puts your customer's needs first
• The ability to identify issues or problems early on and work collaboratively with your team to remove roadblocks and fix problems
• Strong and polished verbal and written communication skills
• High level of emotional intelligence and maturity

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our Heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

#LI-RS1

The Technical Support Analyst is responsible for providing local and remote technical services to Dynatrace employees worldwide through a variety of media including support portals, email, chat and videoconferencing. The role requires strong technical analysis and problem-solving skills and operates autonomously to implement proactive customer technical solutions.

Ability to work within a global team is imperative and experience working internationally/across multiple time zones is desirable. You must have a desire to work within and contribute to global procedures and practices.

Responsibilities:

• ·Responsible for end-to-end Incident, Service Request and Problem management including qualified escalation to Business Systems and Infrastructure specialists where necessary.
• Responsible for executing local and regional projects as part of global programs such as the deployment of new client hardware and software technologies; asset logistics and demand management; office relocations.
• Responsible for creating and maintaining process & workflow documentation related to Service Desk operations for both internal and customer use cases.
• Provides regional and global client support as required; primarily the support and maintenance of client hardware including MacBooks, iPhones and PC laptops.
• Provides mentoring and decision support for less experienced IT Support Engineers.

The Position:

We have an exciting opportunity to join our In-Work Support Coach team in Invermay. If you’re looking for work with purpose that has that ability to change peoples’ lives for the better, we want to hear from you. The right person has great opportunity for career progression within the team.   

The InWork Support Consultant’s role is to support our clients once they have a job, and work with employers, ensure long-term sustainable employment. 

On a typical day as an InWork Support Coach you might be:  

• Ensuring all placed clients are supported and contacted, at least fortnightly; 
• Identify areas where alternative or additional training is required and facilitate this support where appropriate;  
• Tracking all placements and maintaining up-to-date records; 
• Providing on the job support to participants and employers to ensure Participants maintain sustainable and ongoing employment; 
• Liaising with employers, clients, and other team members to assist clients to maintain their employment;  
• Assisting with management of claims; 
• Escalating risks or concerns through appropriate channels; and 
• Ensuring our clients, employers and those we work with, receive exceptional service at every stage of the process.  

You will be working with a vibrant, collaborative and goals focused team of employment services professionals from diverse backgrounds, who are all seeking to have an impact in the diversity and inclusion space. 

Hearth Support Services is a registered NDIS provider with a commitment to consistently provide the highest standard of support. We achieve this through fostering and cultivating long-term, sustainable relationships.

We're looking for someone to join our team and manage the end-to-end recruitment process for support workers across all of our regions.

The Recruitment Coordinator role is vital to building the culture of our organisation by attracting and choosing the right candidates to support our participants.

You will have input in developing our broader Recruitment strategy & workforce planning while managing the recruitment & onboarding of quality Disability Support Workers for Regional Victoria.

Working in a small & supportive team, your role at Hearth will include volume recruitment, interviewing, conducting reference checks, and getting support workers ready to start work.

• Strong understanding of the end-to-end recruitment process
• Professional or lived experience with disability and/or community services
• Experience working with a range of Microsoft Office Programs
• Exceptional communication and time management skills
• A willingness to participate in the improvement of processes and systems
• Ability to work in a fast-paced environment independently and as part of a team

• Rewarding work - see the people you've recruited succeed and grow over time!
• Supportive and dynamic team environment
• Ongoing training and development
• Competitive salary
• Flexible working arrangements

If this sounds like you, we would love to hear from you.

Please include both a copy of your resume and a cover letter addressing the key selection criteria, your suitability for the role, and a little about yourself.

Please note that only shortlisted applicants will be contacted.

Technical Director Energy – Hunter Newcastle, New South Wales, Australia

Want to bring ideas to life?

As an engineer you’re no doubt aware of Aurecon – we’ve been a leading design, engineering and advisory company for decades. This includes a presence in the Hunter of over 65 years. But why should you choose to join us?

Every project Aurecon delivers leaves a legacy. Every project has sustainability embedded in decision making. And every project is at the leading-edge of technical eminence.

But it really comes down to one, crucial question: what kind of world do you want to create for the next generation? This is most relevant in the Hunter Region which is poised for significant change and investment in the years ahead. Truth is, the decisions being made right now will determine the future of everything – from the local community to the entire planet. One of those decisions is: who do you decide to work for?

How will your ideas contribute to shaping what’s next?

The Hunter Region in NSW is undergoing a significant period of diversification and change associated with decarbonisation and energy transition. The region has had a long history with heavy industry including coal mining, power generation and manufacturing. There is a strong push from government and global forces to move to a decarbonised economy. The Hunter is well positioned to capitalise on this by leveraging existing physical assets and human resource assets. The result is many significant opportunities. This role is for an Energy Technical Director that will be the local lead for Aurecon for the energy transition in the Hunter region.

What can you bring to the team?  

• Credibility and eminence in a chosen field in the energy market, with the ability to work as a technical all-rounder for the delivery of multi-disciplinary projects with support from SMEs
• An engaged existing local network that you can collaborate with.
• A market facing approach with a strong track record of client engagement.
• Proven project or design management experience.
• An ability to anticipate new or emerging client needs in the Hunter market
• Demonstration of a strong commercial acumen
• Proven record to collaborate across disciplines
• Highly organised executor, calm multi-tasker, able to coordinate people and resources effectively, capable of navigating organisational complexities.
• Commitment to creation of inclusive culture which enables and drives diversity
• Whilst not a prerequisite, a technical background in a relevant discipline (electrical, civil, structural,  process or mechanical engineering) would be advantageous.

How will your future be shaped by us?

Joining Aurecon means you’ll be at the award-winning edge of innovation and sustainability. AFR ranked us Top 5 among sustainability leaders and Top 3 of all innovative companies in professional services. One Consult awarded us an innovative design award. Plus, we were Consult Australia’s large firm of the year.

You really can bring your whole self to work and be confident your voice will be heard. We don’t just claim we’re inclusive and innovative, as proven by the independent awards and accreditations we’ve gained. We’ve been recognised for our innovation culture, gender equality and our LGBTI+ inclusion. Plus, we have a robust Reconciliation Action Plan – our fourth edition since 2014.

On a personal level you’ll have access to flexible work hours, remote work, working holidays, part-time and job share options. You’ll also have a learning programme 100% personalised to you and the option to build your technical mastery in the Aurecon Design Academy which earns you a Graduate Certificate in Design Management from the prestigious RMIT University. Plus, you’ll be supported on every step of your career journey with mentoring, learning and our Careers Hub. Outside of work, you’ll be further supported with competitive paid parental leave, cultural public holiday swaps, plus wellbeing support programmes.

What are some of the things you will do to bring ideas to life?

• Perform as a Hunter based local energy lead for the pursuit and delivery of energy specific opportunities in the Hunter region.
• Engagement with the local market to identify, secure and deliver key energy transition opportunities.
• Support the growth of a local Newcastle based energy team to deliver great project and client experience outcomes.

You’ll have a genuine passion for re-imagining problems and continuous learning to help shape the future.

We value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life.

Think you know Aurecon? You may be surprised.

Aurecon’s strength has always been our people. It’s our people who build our shared purpose and bring ideas to life. It’s our people who imagine and co-create with our clients a better future for people and the planet. Of course, you’ll probably know lots of our award-winning projects.

• The new Allianz Stadium in Sydney? That was us.
• Newcastle Light Rail and the Newcastle Interchange? That was us
• Newcastle University NUspace? That was us.
• The Newcastle Inner City Bypass? That was us too.
• And the Western Sydney Airport? You guessed it, us.

More recently we have been at the forefront of delivering major energy projects across the state as part of the roadmap to decarbonisation. Some of these include:

• HumeLink – a 350 km long, 500 kV transmission line. We provided Technical Advisor and Environmental Approval services during the project development phase and are currently involved in the detailed design as part of the delivery phase.
• We have been the Technical Advisor for the New England Renewable Energy Zone, for 8 GW of renewable energy supply and transmission in Northern NSW
• We are part of the detailed design team for the Central West Orana Renewable Energy Zone, which includes major transmission lines and substations for 4 GW of renewable energy in western NSW.

So, when you join us, you’ll not only be joining an international design, engineering and advisory company but also a community working together to tackle some of the world’s most complex challenges.

Ready to bring ideas to life?

Then please apply. Remember, it’s you and how you bring ideas to life which are important. Your background, unique needs and individuality will be valued. Visit our website to learn more at www.aurecongroup.com.

The Coordinator - NDIS Direct Support Rostering position is key to coordinating all aspects of rostering direct support shifts ensuring the effective delivery of services to EACH NDIS Customers. You will manage the day-to-day deployment of staff to minimise shift vacancies and therefore financial losses, whilst maximising opportunities for Customers to receive the full compliment of services they have purchased, with an aim of enhancing Customer satisfaction.    

Your will work closely with internal and external stakeholders, and make a huge difference to the lives NDIS Clients by ensuring the smooth operation of services.    

Your days will involve;

• Understanding service goals, in order to match the appropriate Support Worker to the customers' needs aligned with skills, experience and costing.  
• Roster shifts with SCHADS rostering rules in Carelink+ and clear shift rejects and approvals.   
• Checking after hours reports and responding to both customer request for changes and support worker requests, being responsive to phone calls, emails and texts in relation to rosters & requests.

Your days will be varied, using Carelink+ and working with our NDIS team across Melbourne, you will be empowered to make sure that service delivery is rostered optimally for clients.  

• Join a highly experienced team to further develop your IT technical capability.
• Work for an innovative and world leading organisation that provides products and services across consumer goods, automotive and Industry 4.0 Industries.
• Reporting to the General Manager for IT in Oceania region.

We are currently offering an opportunity for a highly motivated and enthusiastic individual to join us as an IT Productivity Technical Consultant. This is a permanent full-time opportunity based at our Head Office in Clayton and may involve occasional domestic and international travel.

Position responsibilities will include:

• Ensuring effective enabling of the Bosch business on the M365 productivity suite including SharePoint.
• Apply and implement new technology capabilities like MS Copilot, Gen AI and Automation platforms within corporate environment.
• Leveraging IT automation technologies to improve business processes leading to productivity gains
• Building relationships with all stakeholders across the business and influence customers to effectively capitalise on Technology to support them or their teams for improved business outcomes.

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

About the role

• Be part of a dynamic team dedicated to exceptional employee experiences.
• Newly created role | Hybrid work | Melbourne based.
• Full Time Fixed Term 12mths| Discounts on energy, telcos and solar plans.

Are you a highly organised and outcome-focused individual with a passion for delivering exceptional employee experiences?

We are seeking a full-time fixed-term Administrator/Coordinator who will provide P&C Project Support to the P&C Business Partnering team. You will focus on team coordination and support key elements of the employee life cycle through P&C projects and initiatives.

What you’ll be doing

Reporting to Head of P&C Partnering, you will:

• Provide administration support to the Head of P&C Partnering, with a focus on diary management.
• Coordinate effective team meetings, room bookings and preparation of meeting documentation.
• Support the audit and governance of people data, ensuring accuracy and compliance.
• Prepare and deliver operational people-related reports, identifying trends and opportunities for process improvement.
• Support P&C Partners with actioning items and notifications in Workday system (HRIS).
• Provide administration support for project and event management.
• Collaborate with key stakeholders to administer core people processes, including training sessions, goal setting, talent sessions and performance reviews.

About you

What you’ll bring to the table

• Proven experience in Team Administration, Coordination and Project Support, showcasing exceptional attention to detail and a passion for P&C.
• Initiative-driven with a proactive problem-solving approach, fostering continuous improvement.
• Comfortable working with competing priorities and eager to take on new assignments.
• Excellent relationship management and communication skills, building rapport with leaders and employees at all levels.
• Proficency using MS tools, including Outlook, Excel and PowerPoint.
• Passionate about continuous improvement, confidentiality, and handling sensitive information.
• A true team player with a collaborative attitude.

We’d love to see your application by COB Monday 11 March 2024.

Please note - unsolicited resumes from agencies will not be accepted by AGL.

At AGL, we offer a wide range of benefits including:

• Flexible working options including hybrid work.
• Discounts on energy, telcos and solar plans.
• Participate in Energise - our reward & recognition program.
• Play an active role in our diversity & inclusion initiatives.

*Benefits may change over time and vary based on location.

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

Hello and Kia Ora! 

Start your game… 

At Entain Australia & New Zealand, where the customer is at the centre of everything we do, In the role of Desktop Support Technician Level 3, you'll become part of our skilled IT Desktop Support team. Your primary responsibility will be to provide support, ensuring the seamless and efficient functioning of the organization's computing environment, office, and related IT infrastructure. Collaborating with a team that prioritizes inclusivity and teamwork, you'll have the chance to provide exceptional customer support and achieve results with a positive mindset.

Where and how you can work...
With our HQ in Brisbane, we also have offices in Darwin, Sydney, Auckland, and Wellington. At Entain AUS & NZ, we value a flexible work environment and support a hybrid working model, allowing employees to spend two days a week at the office, ensuring work-life balance and individual preferences. This role is required to be based in Brisbane.

Your day-to-day...

• Provides professional, timely and effective IT support including software, hardware and network support as well as the identification and resolution of IT troubleshooting activities.
• Delivers a high level of customer service that is proactive, cooperative and dependable by analysing user needs and developing rapport with clients.
• Provides responsive and timely phone and/or face-to-face assistance to customers in resolving a range of hardware, software or network-related problems.
• Procures equipment and ensures it is appropriately labelled and tracked in the asset management inventory.
• Follows change management and incident management processes to ensure service continuity and KPIs are met.

What you’ll bring..

• 3-4 years experience in an MSP or a corporate business as a Senior Desktop support or System administrator role.
•  Demonstrated ability to manage incidents and requests in a Windows and Mac environment to a high level.
• Demonstrated knowledge of  Windows deployment methodology and deployment technologies  (SCCM,  network boot).
•  knowledge of core Microsoft technologies, including Active Directory (Azure O365 and on-prem).
• Exposure to Mobile Device Management and Enterprise Mobility applications and platforms.
• Proven ability to communicate effectively, both verbally and in writing with a diverse range of customers, peers and management.
•  Knowledge and experience in a wide range of computer applications and/or application suites including but not limited to, Adobe Creative Cloud, Microsoft O365 suite, Azure Active Directory, Confluence, Jira service desk, Slack, Teams and Teams calling, Intune, Autopilot.

Entain Lifestyle...

• Embrace your need for a work-life balance through our 9-day fortnight.
• Celebrate the joy of starting a family with 12 weeks of paid parental leave.
• Indulge in a range of wellness benefits through our wellness calendar, including, heavily subsidized gym memberships and other paid-for services.
• Enjoy the convenience of a free onsite barista and a fully stocked fridge and pantry, ensuring breakfast and lunch are taken care of.
• A wealth of learning and development opportunities, empowering you to broaden your expertise and professional growth.
• Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team.
• We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events.
  

Who are we? At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more. 

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.

For more information, please reach out to us at [email protected] or hit apply now.