• 12 month fixed term contract 
• Part- Time opportunity 

Join Lifebroker as a Suspense and Support Officer, a pivotal role in our distribution chain. Reporting to the Client Services Manager – SME, you’ll ensure life insurance applications submitted by our Client Services Team are seamlessly managed through to completion.

Key responsibilities include:

• Collaborating with Clients, Insurers, and Medical partners to meet application requirements.
• Driving completion within SLAs, including supporting Clients with additional information.
• Managing and analyzing the suspense pipeline while influencing the application process at every step.

The Position:

We have an exciting opportunity to join our InWork Support Coach team in Southern Adelaide.  If you’re looking for work with purpose that has that ability to change peoples’ lives for the better, we want to hear from you. 

The InWork Support Consultant’s role is to support our clients once they have a job, and work with employers, ensure long-term sustainable employment.

On a typical day as an InWork Support Coach you might be:

• Ensuring all placed clients are supported and contacted at least fortnightly;
• Providing on the job support to participants and employers to ensure Participants maintain sustainable and ongoing employment
• Identify areas where additional training is required and facilitate this support where appropriate; 
• Assisting with management of claims;
• Escalating risks or concerns through appropriate channels; and
• Ensuring our clients, employers and those we work with, receive exceptional service at every stage of the process.

• Full-time or part-time (32 hour per week) available, max term until June 2025
• Boronia Based, Co-located Community Spaces and Outreach on the lands of the Wurundjeri, Boon Wurrung & Bunurong Peoples
• SACS Level 4 Classified
• Generous Not-for-Profit Salary Packaging of up to $15,900 free income tax per year 

As a Support and Engagement Coordinator, you will manage a designated case load with a mix of individual clients and the Community and Management of SRS (Supported Residential Services) facilities. Services are delivered flexibly, both in the community and within the facility, and can be tailored to individual needs, either 1:1 or in groups. Join us in making a difference in the lives of our residents and the community!

As a member of the SRS Outreach and Assistance team, you will play a pivotal role in uplifting residents and proprietors through innovative capacity-building techniques. Your responsibilities will include:

• Collaborating with residents to identify unmet health and social needs and connecting them with the necessary services and supports.
• Encouraging greater resident engagement in a variety of activities, both within their SRS and in the broader community.
• Supporting proprietors and SRS staff in honing their skills and capacities to better understand resident needs, improve support planning, and effectively manage challenging behaviours.
• Partnering with health and community support services to enhance accessibility for SRS residents and improve their responsiveness to proprietors and staff.

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Lou Smith at [email protected]

What’s in it for you?

Culture: 

• Engaging, inclusive, and supportive team environment 
• Positive culture and supportive and like-minded team and management 

Flexibility: 

• Flexibility to work full-time/part-time
• Flexible adjustments as needed to support a positive work-life balance  

• A stimulating and rewarding role with an ambitious team in a respected, purpose-driven organisation 

Salary/SP Benefits: 

• Competitive salary based on qualifications and experience  
• Above award remuneration and conditions including generous leave options  
• Generous Not-for-Profit Salary Packaging of up to $15,900 free income tax per year 
• Up to $2,650 additional tax-free money to spend towards meals and entertainment  

Professional Development Opportunities:

Professional development, mentoring and access to evidence-based resources

Leave Entitlements/Policies:  

• 4 weeks paid annual leave, sick/ carers leave
• Public Holiday substitutions option
• Study Leave options
• Opportunity to purchase additional leave  
• Family & Domestic Violence Leave  provision

Who you are

• Tertiary qualification in a relevant health or human services discipline and/or demonstrated skills and experience in community engagement, assessment and support planning in a Community Sector role
• Knowledge and experience of the Homelessness Sector
• A good understanding about NDIS and My Aged Care packages 
• Working knowledge of local service systems and referral networks 
• Desire to use advocacy as a way of improving the life/circumstances of our clients
• Current state-based driver’s license 

Who we are

Join the SRS Team, where collaboration with residents and proprietors is at the heart of everything we do. As a Support and Engagement Coordinator, you'll be part of a team that uses innovative capacity-building strategies to make a meaningful impact in the health and social needs of residents.

The team has an engaging, inclusive, and supportive environment  with positive culture, supportive and like-minded team and management . 

Join us at EACH 

EACH has been committed to delivering health and support services that improve lives and strengthen communities for over 50 years. Our workforce is made up of compassionate individuals who are here to lend a helping hand, offering a wide range of services tailored to meet the unique needs of each individual from all walks of live. Join us on this journey and let us make a difference together.   

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.  

Applications Close: Sunday 8th December