Join our cyber security team and be part of transforming our digital experience and delivering innovative capabilities for Nine.  We offer a flexible working environment in a culturally diverse and high functioning team. 

This is an expansion of the Cyber Security Engineering team, focused on managing End User risk - configuring, maintaining, and continuously improving cyber security tools such as Cloud Access Security Broker, Zero Trust Network Access, Cloud DLP, Secure Web Gateway, Endpoint Privilege, and EndPoint Management. This will include reviewing and improving monitoring and access controls for other critical SaaS services such as Google Workspace, Slack, JIRA, Confluence.

You will work alongside other members of the Cyber Security Engineering team who are responsible for researching, architecting and implementing Cyber Security capabilities for the Nine group.

This role will also be exposed to other Cyber Security tools, including endpoint privilege, vulnerability management and identity tools amongst others.

The Cyber Security Support Engineer plays a crucial role in safeguarding Nine’s critical systems and data by overseeing key controls that protect Nine’s data and content.  This role involves maintaining and tuning robust policy settings that control access to key applications and portals, managing access to applications, troubleshooting cyber security application issues and responding to service interruptions and incidents. 

This role will also assist the team in performing other key security functions such as vulnerability management, help coordinate vulnerability remediation efforts, and ensure continuous improvement of security posture. Other cyber security engineering tasks involve product evaluation and implementation, risk management and security incident response. 

Key accountabilities of this role is to:

• Implement, configure, and maintain endpoint solutions to securely manage, monitor, and control access.

• Define and enforce policies and procedures for the management of endpoints ensuring compliance with industry standards and regulations.

• Conduct regular reviews and assessments to identify and remediate security risks related to SWG, CASB and DLP.

• Monitor and audit privileged activities, ensuring compliance with policies and promptly addressing any anomalies or security incidents.

• Conduct regular vulnerability assessments, penetration tests, and security scans on systems, networks, and applications to identify vulnerabilities and weaknesses.

• Stay informed about emerging threats and vulnerabilities by monitoring security advisories, research reports, and threat intelligence sources.

• Translate threat intelligence into actionable insights for managing end user risk

Join us at ServiceNow, a global leader revolutionizing the future of work! Situated in Sydney, Australia, we are inviting professionals like yourself to be part of our dynamic Deployment and Maintenance Release team.

If you are eager to join a fast-growing company, here is your chance to make a mark in the world of enterprise solutions.

This role 

The Release Deployment and Maintenance team facilitates the General Availability Family releases and all subsequent monthly releases. As a vital member of our team, you will dive into a fast-moving program, driving programs that deliver the latest in security and functional updates directly to our customers and partners. Imagine being the backbone that supports zero-downtime updates, empowering users to evolve continuously with our products.

What’s in it for you?

• Meaningful programs: Lead significant maintenance release programs, from Patching to Hotfixes, making a direct impact on our service quality.
• Collaborative Environment: Work alongside and learn from leaders across ServiceNow, shaping the future of our services and processes
• Analytics Mastery: Turn data into stories, craft insights that guide our strategic decisions. Your analytical skills will directly influence high-level strategy
• Operational Excellence: With your finger on the pulse of our patching operations, you will be able to optimize our processes, ensure we meet our goals

Who is the TDO?

The Technical Duty Officer team has a mission to support and protect all of ServiceNow’s public services. This role is unique in the tech industry and allows the TDOs access and engagement with teams across ServiceNow.

We leverage our broad technical experience to keep critical systems running through any event. TDOs execute fixes during Internet outages, hardware failures, configuration mishaps, and natural disasters.

We have a mandate to own these problems and see them through to resolution. Unlike traditional operations roles, we have the sole authority to make any necessary changes to fix issues and bring services back online.

The TDO is the last stop in escalation and always resolves the problem. Our organisation hires subject matter experts in CloudOps, Development, Systems Engineering, and Networking. We provide leadership to a strong Site Reliability Engineering (SRE) team. We attack problems from fine grained Linux kernel configurations to large scale capacity constraints.  The TDO provides solutions to ServiceNow’s planet-scale challenges.

What you get to do in this role

• Leverage your extensive system, network, and database skills to provide technical leadership for a team of on-site engineers who are responsible for the availability and performance of ServiceNow's cloud platform.
• Coordinate all recovery efforts and Lead as the crisis manager during all major outages to provide rapid relief and resolution to any issue that could be impacting the operational environment.
• Develop new solutions and build requirements for new procedures and automation and verify that these new services meet our needs before they are released to the production environment.
• Drive organisation-wide change (global) by participating in post-incident reviews, approving new architectural designs, and establishing strong relationships by working with many cross-functional teams.
• Make operations more effective by continually training and mentoring the team on all aspects of the operational environment.