Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there.

We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Desktop Support Officer to join our team to deliver high quality, onsite technical support to our customers. The role is full-time and will require you to be onsite at our customer site.

Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams.

Here's what you'll be doing:

• Ensuring the smooth day to day operations of the customers operations.
• Personable with end-users developing a friendly bond with customers.
• Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
• Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
• Ensuring documentation and procedures are always up to date.
• Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.
• Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer.

Here’s what you’ll bring:

• A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices – even with your own family's devices.
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
• Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
• A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
• Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. 
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

The candidate may be based in either Melbourne or Sydney.

The Senior Manager, Enablement Support, will lead the establishment of a high-performing service delivery and assurance organisation aligned with the company’s Vision. This pivotal role involves defining functional processes, procedures, and team capabilities to ensure exceptional customer experiences and service delivery within SLAs.

Key responsibilities include providing leadership and development for provisioning, technical support, service management, and offshore teams. The role will also implement a robust service management framework based on ITIL best practices, encompassing operational support for Technology as a Service (TaaS).

Additionally, the Senior Manager will drive transformation initiatives to automate and enhance work practices. Collaborating across departments, they will spearhead opportunities to improve tools, processes, and staff development. Crucial to this position is maintaining an engaged workforce, negotiating cross-departmental outcomes, and championing customer advocacy.

This role is integral to supporting the expansion of our emerging products in voice, data, and mobile services.

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We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About The Role:

As a Senior Systems Support Analyst you will provide support for assigned production-related systems for major banking and payments clients. This role could be based in Sydney or Melbourne and will see you working within the local Application Support Group and collaborating with global colleagues you will also:

• Provide on-call support for HP Non-Stop Systems and proprietary applications

• Develop and execute scripts and test plans

• Conduct software analysis related to debugging, resolving issues and modifications

• Liaise with internal clients, vendors and global colleagues to resolve issues and deliver results

• Providing rostered on-call 24/7 support to clients (around 1 week per month)

What You Will Need:

• HP Non Stop systems experience is essential for this role

• Previous experience in a Systems Support role with sound experience in programming languages and application development methodologies

• Ability to understand in-house applications

• Knowledge and experience with primary database engines with demonstrated ability to write complex queries for data validation and troubleshooting

• Experience with a wide range of interface design, development and debugging tools, techniques and methodologies

• Knowledge of testing tools and quality control requirements

Bonus if You Have:

• Experience in the banking or Financial Services sector

What We Offer You:

At FIS, you have the opportunity to make your mark in the Fintech industry and work with industry leaders. Our benefits include:

• Flexible, hybrid work model

• Diverse and collaborative atmosphere with personal and professional development opportunities

• Great remuneration package with medical insurance and employee share scheme

#LI-TC

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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