Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there.

We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Desktop Support Officer to join our team to deliver high quality, onsite technical support to our customers. The role is full-time and will require you to be onsite at our customer site.

Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams.

Here's what you'll be doing:

• Ensuring the smooth day to day operations of the customers operations.
• Personable with end-users developing a friendly bond with customers.
• Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
• Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
• Ensuring documentation and procedures are always up to date.
• Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.
• Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer.

Here’s what you’ll bring:

• A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices – even with your own family's devices.
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
• Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
• A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
• Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

About the opportunity

Join our Global Operations vertical as Customer Support Advisor in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into Contact Support Team Leader, you will help us resolve escalated or exceptional queries on first contact, or to work with our customers to support them through more complex needs, with the endeavor to create a frictionless experience for our customers.  Some of the other responsibilities include:

• Take ownership for complex customer queries, ensuring a timely resolution to a meet our client’s satisfaction 
• Strong stakeholder management, with a focus to build customer relationships and internal networks 
• Utilise a variety of technological platforms to resolve customer queries  
• To obtain in-depth knowledge of Xplor systems to become a subject matter expert (SME) 
• Liaise with colleagues to raise continuous improvement suggestions, using customer feedback 
• Improve customer facing processes 
• Be proactive in meeting our customer’s service level agreements (SLA’s) 
• Collaborate with senior colleagues to ensure that customer needs are being met 
• Demonstrate effective engagement and communication with our customers 
• Answer phone calls/emails/chats in a polite and prompt manner to provide a high level of customer service with a high first time resolution rate 
• Resolves second line customer queries relating to their accounts associated to payment contracts and contractual relationships
• Record all activity associated with any communication in the related management system 

For this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home.

You will support vulnerable members of the community by acting as an advocate and role model. On a daily basis, you will be...

• Evaluating, developing and delivering evidence-based support plans 
• Developing meaningful goals and practical strategies utilising a positive behaviour support framework, and with a commitment to eliminate restrictive practices
• Building the knowledge, capacity and strengths of those who support participants in their lives - family, carers, friends, etc
• Work collaboratively within a multi-disciplinary team

About You

To be successful you will have:

• Completed a degree level qualification as an allied health professional (OT/Speech/Social Work)
• Experience creating, implementing and reviewing behaviour support plans
• Proficient, advanced or specialist status as an NDIS Behaviour Support Practitioner
• A genuine passion for working in the Disability sector

What's in it for you?

As you support many, we support you! We offer:

• Flexibility – Choose your hours and days 
• Excellent remuneration – Generous base + car allowance + phone + laptop + salary packaging (inc. novated leasing)
• Work-life balance – Ability to work from home, office/clinic + out in the community
• Career progression – Access to professional development and career growth opportunities within Ability Action Australia and our parent company, MedHealth
• Passionate and uplifting culture – You will be part of a purpose and values driven team focused on delivering outstanding service to our clients

Does this role excite you?  Then, I'd like to hear from you!

Click on the APPLY button OR call me - Carla Morris - on 0447 903 318 OR email me at [email protected]. If your resume is not quite up-to-date, you can add me on LinkedIn for a more informal conversation - https://www.linkedin.com/in/carla-morris-52590138/

You are welcome here

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. When you join MedHealth, we want you to bring your whole self to work – and we value your unique contribution. MedHealth is committed to providing a safe and healthy work environment for all staff. As a result, all commencing workers are required to be up to date with COVID-19 vaccinations or have a valid contraindication medical certificate in accordance with the ‘Public Health (COVID-19 Vaccination of Healthcare Workers) Order 2021’. 

Are you ready to join Australia’s newest service provider that puts both participants and staff first?

Be part of the Incluso Service journey, where we are aiming to become Australia’s leading service provider in accommodation, respite, and support services.

At Incluso Services we are focused on “Building the World that we Want” and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

We’re excited that we are looking to expand our team and we’re on the hunt for great Community Support Workers.

The Role

We’re on the lookout for experienced, reliable, dedicated, compassionate, and empathetic Community Support Workers to join us in a casual role, making a difference by supporting our participants in reaching their aspirations and leading fulfilling lives.

What you’ll be doing:

As a Community Support Worker at Incluso Services you will be working within the community to support the day-to-day needs of our participants such as providing personal care, meal preparation, domestic assistance, social support, transport, and personal development. You'll have the opportunity to forge strong connections with your participants, gaining insight into their needs, preferences, and goals. This understanding will enable you to provide tailored support, empowering them to accomplish what truly matters to them.

What you’ll bring:

• A passion for people and a genuine interest in responding to the needs of others.
• Strong communication abilities, both written and verbal, to effectively interact with individuals.
• Transferable skills in providing care with compassion, empathy, and resilience.
• Physical aptitude to perform various manual tasks with ease.

What we would like you to have:

• Authorised to work in Victoria.
• Valid Victorian Driver License
• An understanding of the NDIS, disability, and community services sector
• Certificate III Individual Support/Disability or studying towards the qualification will be highly regarded for these positions.
• Minimum 2-year industry experience
• Ability to actively navigate and adapt to change.
• Working with Children Check
• NDIS Worker Screening Check
• First Aid/CPR Certificate

Please note, our response times may be a bit slower during the holiday period, rest assured we’ll be back to address your needs promptly in early January. Thank you for your patience! 

What we offer:

• We offer an Employee Assistance Program for support and because time out is so important.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button.

Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard. 

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Are you ready to join Australia’s newest service provider that puts both participants and staff first?

Be part of the Incluso Service journey, where we are aiming to become Australia’s leading service provider in accommodation, respite, and support services.

At Incluso Services we are focused on “Building the World that we Want” and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

We’re excited that we are looking to expand our team and we’re on the hunt for great Community Support Workers.

The Role

We’re on the lookout for experienced, reliable, dedicated, compassionate, and empathetic Community Support Workers to join us in a casual role, making a difference by supporting our participants in reaching their aspirations and leading fulfilling lives.

What you’ll be doing:

As a Community Support Worker at Incluso Services you will be working within the community to support the day-to-day needs of our participants such as providing personal care, meal preparation, domestic assistance, social support, transport, and personal development. You'll have the opportunity to forge strong connections with your participants, gaining insight into their needs, preferences, and goals. This understanding will enable you to provide tailored support, empowering them to accomplish what truly matters to them.

What you’ll bring:

• A passion for people and a genuine interest in responding to the needs of others.
• Strong communication abilities, both written and verbal, to effectively interact with individuals.
• Transferable skills in providing care with compassion, empathy, and resilience.
• Physical aptitude to perform various manual tasks with ease.

What we would like you to have:

• Authorised to work in Victoria.
• Valid Victorian Driver License
• An understanding of the NDIS, disability, and community services sector
• Certificate III Individual Support/Disability or studying towards the qualification will be highly regarded for these positions.
• Minimum 2-year industry experience
• Ability to actively navigate and adapt to change.
• Working with Children Check
• NDIS Worker Screening Check
• First Aid/CPR Certificate

Please note, our response times may be a bit slower during the holiday period, rest assured we’ll be back to address your needs promptly in early January. Thank you for your patience! 

What we offer:

• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We offer an Employee Assistance Program for support and because time out is so important.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button.

Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard. 

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Ability Action Australia's South Eastern team are looking for Behaviour Support Practitioners who have current suitability at the Core or Proficient level - as confirmed by the NDIS Quality and Safegaurd Commission.

We offer:

• Benefits – Professional Development allowance, staff referral scheme, Fitness Passport… just to name a few
• Flexibility – You can select the hours and days - full-time or part-time - that work best for you as an individual
• Excellent remuneration – Industry leading salary + kilometre reimbursement + laptop + smartphone + Performance with Purpose Reward and Recognition Program + salary packaging options
• Work-life balance – Combine the convenience of working from home with the social interaction of working in the community plus the support of office and clinic hours
• Career progression – Access to ongoing training tailored to your interests and long-term goals combined with professional development opportunities with Ability Action Australia and our parent company MedHealth
• Passionate and uplifting culture – You will be part of a purpose and values driven team focused on delivering outstanding service to NDIS participants

Responsibilities will include:

• Assisting NDIS participants, along with their families and/or carers, to identify their needs through assessment and person-centred planning
• Evaluating, developing and delivering evidence-based support plans within a complex support space
• Developing meaningful goals and practical strategies utilising a positive behaviour support framework, and with a commitment to eliminate restrictive practices, in the home and community
• Ensuring individual plans reflect our NDIS participants' goals, passions and strengths, as well as ensuring they get more out of life
• Building the knowledge, capacity and strengths of those who support participants in their lives - family, carers, friends, etc
• Acting as an advocate and role model for best practice
• Working collaboratively within a multidisciplinary team

Working at Melba Support Services (Melba)

·         We support people with disability to live the life they want.

·         We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.

·         Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values.

·         Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships.

About Melba

For over 50 years Melba Support Services has been providing services to people with disability. We are a registered provider who focus on supporting people to dream big, embrace life and do what they choose and value. Our commitment to human rights for all people living with disability underpins everything we do. We support people to achieve the goals they choose and live the life that they want, the person comes first!

Melba won the 2023 National Disability Award for Excellence in Service Quality.

What is the Melba Way?

Melba's approach is built on a human rights values-based framework. Our purpose is to open up a world of opportunities for people to live a fabulous life. The Melba Way' is how we go about doing this.

Each person is individual and unique.

The Melba Way honours and sustains this by creating, maintaining, and refining individualised person-led service, minute by minute, hour by hour and day by day.

We do this one person at a time.

Position Purpose

To offer necessary assistance and support to individuals with disabilities, enabling them to live the life they want.

What you’ll be doing (Key accountabilities)

·         Engage with the person supported to understand their unique needs and preferences, supporting them in a safe way that is directed by them and that upholds their human rights.

·         Continually communicate with the individual in a way that is meaningful to them, including supporting a person’s use of alternative and augmentative communication systems when required.

·         Implement support plans tailored to individuals' needs, preferences, and interests, and report issues/concerns when they become apparent.

·         Utilise Person Centred Active Support to enable each person to successfully participate in everyday activities that are meaningful to them and of their choosing, including assisting individuals with various daily living activities, such as morning routines and evening preparations, personal care/hygiene maintenance, and household tasks such as shopping, cleaning, cooking, and laundry.

·         Implement Person Centred Active Support to assist individuals to develop and maintain social relationships by supporting attendance and participation in social events, recreational interests, work and/or education endeavours, and appointments of their choice.

·         Respect and advocate for personal choice and autonomy.

·         Administer medication and provide health supports (within scope of practice and training), as needed.

·         Where required and in agreement with each person, proactively and collaboratively engage and liaise with each person’s natural support network and other service providers to ensure continuity of supports for the person.

·         Actively participate in learning, reflective practice, staff meetings and supervision opportunities, to continually develop your professional knowledge and skills as a disability support practitioner.

Your Background (Skills and attributes)

·         Certificate IV in Disability (desirable, not mandatory).

·         Demonstrated experience in or a willingness to learn the skills required to provide personal care support to people in all areas of their lives.

·         A genuine commitment to the inclusion of people in their local communities.

·         Ability to network with a large range of people including members of the community.

·         Strong communication skills (language and literacy) with a demonstrated ability to maintain accurate and legible records.

·         Ability to take on responsibility and accountability to drive positive change.

·         Willingness to collaborate and build positive relationships to achieve common goals.

·         Can bounce back from setbacks to navigate challenges.​

·         Bring a flexible, positive, and self-motivated mindset to your interactions every day.

·         Commitment to, and preferably experience in, working effectively with people who have complex communication and support needs.

·         A current First Aid and CPR Certificate

·         A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).

·         The ability and relevant driver’s license to perform travel and work a variety of shifts, including weekends. Position may also require working active nights.

·         Compliance with OHS&W regulations, legislation, and Policies and Procedures is required. Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary.

Occupation Health Safety and Wellbeing (OHS&W)

·         Take reasonable care for their health, safety, and wellbeing and that of others.

·         Observe safe systems of work.

·         Report hazards, near misses and incidents in accordance with the agreed incident reporting system.

·         Contribute to a positive culture in relation to OHS&W and participate in consultative structures.

·         Follow OHS&W policies and procedures.

Inclusion at Melba

Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer. Melba Support Services values diversity and encourages applications from Aboriginal and Torres Straight Islanders. People with disabilities and from culturally and linguistically diverse backgrounds are also encouraged to apply. Melba Support Services is committed to making reasonable adjustments to the recruitment process and day-to-day work. As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.

• Provide ongoing coaching and mentoring to Case Managers (and/or external stakeholders) on the claims management process, enabling them to provide exceptional customer service to clients, including guidance on handling communication with clients relating to the management of their claim and attending to client’s enquiries;
• Being the escalation point for technical advice for Case Managers, undertake duties including:
  • Authorise and review claims (and associated benefits payments), including where above delegated authority of Case Managers;
  • Interpretation and advice regarding hypothetical claims scenarios;
  • undertake quality assurance reviews of claims files;
  • provide advice on the technical interpretation of policies and contract requirements; and
  • take accountability for the resolution of customer complaints or requests for decision reviews (within authority);
• Continuously support the Claims Team Manager (or Senior Claims Specialists), including acting as the second-in-charge for the relevant Claims Team, triaging of claims files to Case Managers, providing feedback to the Claims Team Manager on the successes and development opportunities for Case Managers, as required;
• Liaising with internal and external stakeholders, to ensure the timely and quality management of claims, including participating in case conferences, peer case discussions and working closely with the Claims Technical Training team to identify and develop training package needs;
• Generation of reports for the Claims Team and Claims Leadership Team (such as Traffic Light reports), to enable the efficient and effective management of the team;
• Continuously reviewing Claims processes and frameworks to seek out opportunities for improvement in the overall claims experience for customers;
• Participate in business area and/or Company projects as required

• Permanent, Full-time 

• Flexible Work – Hybrid Working 

• Join a human rights, values-based Organisation 

• Access to Not-for-Profit Salary Packaging  

About Melba 

For over 50 years Melba Support Services has been providing services to people with disability. We are a registered provider who focus on supporting people to dream big, embrace life and do what they choose and value. 

Our commitment to human rights for all people living with disability underpins everything we do. We support people to achieve the goals they choose and live the life that they want, the person comes first! 

Melba won the 2023 National Disability Award for Excellence in Service Quality. 

About the Role 

The Head of Commercial will lead a team of people responsible for providing commercial advice and assistance to the business on its commercial relationships.  Responsible for overseeing the effective and efficient management of assets, pricing and billing strategies, property and facilities operations and procurement activities, this position will ensure that Melba’s resources are efficiently and effectively utilised, costs are managed, and facilities support the high standard of care and services provided to people we support.  The role is pivotal in delivering operational excellence and driving a value for money culture. 

Responsibilities include 

• Strategic oversight: Provide strategic direction and implement plans for asset management, pricing and billing, property and facilities management, and procurement, driving innovation, performance improvement, and risk mitigation. 

• People Leadership: Build organisational capability through coaching and education while managing and developing the Commercial team to meet objectives effectively. 

• Asset Management: Oversee the organisation’s assets, ensuring optimal performance, regulatory compliance, and alignment with service delivery needs. 

• Pricing and Billing: Ensure compliance with NDIS pricing requirements, manage accurate billing processes, and develop pricing models to support financial goals. 

• Property and Facilities Management: Manage physical properties to ensure safety, compliance, and efficiency, coordinating maintenance and planning to support operational needs. 

• Procurement and Contract Management: Develop and oversee procurement strategies, ensuring compliance, cost-effectiveness and value for money, and strong supplier relationships for quality service delivery. 

Qualifications and Experience 

• Bachelor’s degree in Business, Commerce, Finance, or a related field (required). 

• Significant experience in commercial management, ideally within the healthcare, disability, or human services sector. 

• Excellent contract negotiation and relationship management skills. 

• Experience in strategic planning, business development, and market analysis. 

• Proven leadership abilities and experience in managing teams. 

• High level of communication, interpersonal, and stakeholder management skills. 

• Strong business acumen with an ability to translate strategy into actionable plans. 

• Ability to work collaboratively across various teams, promoting a culture of service excellence. 

• Solution-focused with a strong problem-solving approach. 

• Passionate about improving outcomes for people with disabilities. 

• Ability to navigate a complex regulatory environment while driving business goals. 

• Excellent negotiation and influencing skills. 

You will also bring with you or be willing to obtain: 

• A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).  

• A current First Aid and CPR Certificate. 

• Full Australian Driver's License. 

• Evidence of COVID 19 vaccination status, including booster. 

Why Join Us?  

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!  

• Join a supportive and collaborative culture where your contributions make a real impact. 

• Enjoy onsite parking and other benefits. 

• Access to Not-for-Profit Salary Packaging  

• Flexible work arrangements, with the ability to work from home or the office 

Ready to Make a Difference?  

Click "Apply" now and submit your resume. We look forward to meeting you!  

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.  

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect. 

• Permanent, Full-time 

• Flexible Work – Hybrid Working 

• Join a human rights, values-based Organisation 

• Access to Not-for-Profit Salary Packaging  

About Melba 

For over 50 years Melba Support Services has been providing services to people with disability. We are a registered provider who focus on supporting people to dream big, embrace life and do what they choose and value. 

Our commitment to human rights for all people living with disability underpins everything we do. We support people to achieve the goals they choose and live the life that they want, the person comes first! 

Melba won the 2023 National Disability Award for Excellence in Service Quality. 

About the Role 

The Head of Data and Insights will play a critical role in supporting the strategic decision-making and operational improvements of our Disability Services organisation. This position will be responsible for overseeing the collection, analysis, and interpretation of data; while ensuring it drives meaningful insights to enhance the services we provide to individuals with disabilities. This role will work closely with internal teams and stakeholders, driving data initiatives that optimize service delivery, improve strategic and commercial outcomes, and support compliance with regulations and standards. 

Responsibilities include 

• Data Management and Analysis: Develop and implement data systems to collect, store, and analyse strategic, commercial and operational data, ensuring accuracy, compliance, and alignment with organisational goals. Provide insights through analysis, reporting, and modelling to support data-driven decision-making and service improvements. 

• Strategic and Decision Support: Collaborate with senior leadership to create data-driven strategies, support forecasting efforts, and provide actionable recommendations to enhance outcomes and service delivery. 

• Stakeholder Management: Work with internal teams and external partners to identify data needs, develop reports and dashboards, and train stakeholders to build data literacy and self-sufficiency across the organisation. 

• Innovation and Continuous Improvement: Stay updated on trends in data analytics and healthcare/disability services, implementing new tools and fostering a culture of continuous improvement through data-driven decision-making. 

• People Leadership: Lead, manage, and develop the Data and Insights team to achieve organisational goals while overseeing recruitment, performance, and professional development. 

Qualifications and Experience 

• A degree in data science, statistics, analytics, business intelligence, or a related field. A master’s degree is a plus. 

• Proven experience in data analytics, and a managerial or leadership role. 

• Experience in the disability services, healthcare, or social services sectors is highly desirable. 

• Strong understanding of data privacy and security regulations relevant to the disability services industry (e.g., NDIS standards, privacy laws, etc.). 

• Advanced proficiency with data analysis tools and platforms (e.g., Excel, SQL, Power BI). 

• Experience in managing large datasets, performing data cleaning, and conducting complex statistical analysis. 

• Knowledge of database management systems and data integration tools. 

• Familiarity with CRM systems, electronic health records (EHR), or other related software used in disability services. 

• Excellent leadership skills with the ability to motivate and guide cross-functional teams. 

• Strong communication skills with the ability to present complex data insights to both technical and non-technical audiences. 

• Proven experience working in a collaborative and cross-functional environment. 

• Strong analytical and problem-solving abilities with a proactive approach to identifying opportunities for process improvement. 

• Ability to innovate and apply new approaches to solving data-related challenges in a complex service environment. 

• Compassionate, empathetic, and committed to the mission of enhancing the lives of individuals with disabilities. 

• Results-oriented, with a focus on delivering meaningful insights that drive organisational impact. 

• High attention to detail, with a strong focus on accuracy and data integrity. 

• Adaptable and able to thrive in a dynamic, fast-paced environment. 

You will also bring with you or be willing to obtain 

• A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).  

• A current First Aid and CPR Certificate. 

• Full Australian Driver's License. 

• Evidence of COVID 19 vaccination status, including booster. 

Why Join Us?  

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!  

• Join a supportive and collaborative culture where your contributions make a real impact. 

• Enjoy onsite parking and other benefits. 

• Access to Not-for-Profit Salary Packaging  

• Flexible work arrangements, with the ability to work from home or the office 

Ready to Make a Difference?  

Click "Apply" now and submit your resume. We look forward to meeting you!  

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.  

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect. 

• Flexible working arrangements (Hybrid working – 50/50 split alternating between Cheltenham Office/Lilydale Office + home).
• 12-month fixed term contract / Part-time 3 - 4 days per week.
• Salary up to $100,000 base + superannuation pro rata.
• Join a values-driven human rights organisation.

Are you a strategic communicator with a track record of supporting executive leaders in all things engagement? We’re offering an exciting opportunity for an Executive Engagement Specialist to help shape the future of Melba. In this role, you’ll support communications and engagement opportunities related to leadership objectives, managing multiple stakeholders and deadlines while working with a high level of autonomy. Your work will enhance internal culture and support our Executive team in representing Melba at key internal and external forums. If you’re ready to apply a mature engagement mindset to develop and deliver impactful communications material that drives engagement, this is your chance to make a real difference. Join a dynamic, skilled team and contribute to improving the lives of people with disability.

About the role
The Executive Engagement Specialist manages communication and engagement activities for leadership initiatives, such as monthly Leadership Team Forums and Melba-wide Town Halls such as agenda preparation, speaker notes, presentations, and supporting delivery. The position develops tailored content in various formats, creating engagement tools that align organisational strategy with daily work, and supporting project-specific communications and engagement efforts. This position supports the Executive Leadership Team in identifying opportunities like industry events and conferences in line with strategic direction, assisting with applications and content development. The Executive Engagement Specialist will also support executive-level social media strategy and create end-to-end communication and engagement plans for other organisational priorities.  

What you’ll be doing (key accountabilities)

• Provide strategic communications and engagement support and advice to executive leaders and other leaders as required, introducing innovative ways to engage and drive impact across Melba. 
• Deliver communication and engagement activities across leadership initiatives such as monthly Leadership Team Forums and organisational wide Town Halls including but not limited to agendas, speaker notes, presentations, preparing presenters, delivery support and reporting.
• Support the Executive Leadership Team to identify opportunities such as industry events, expos and conferences and work closely with Executive members to develop presentation content.
• Support executive level social media strategy and implementation.  
• Develop and support the execution of end-to-end communication and engagement plans, including the preparation of materials and report on impact 
• Develop content in a range of formats including print, visual and audio that is targeted to our stakeholders and specific audiences identified in communications plans. 
• Create engagement supports that build linkages between organisational strategy and day to day work of teams and individuals. 
• Support project specific communications and engagement activities. 

Your background (skills and attributes)  

• Experience in a communications and engagement role, supporting senior and executive leaders.
• Degree in communications or a related qualification.
• Advanced skills in presentation development using tools like PowerPoint, Prezi, and Canva.
• Proven ability to create and distribute impactful communications in large, complex organisations.
• Exceptional written and verbal communication skills, with a strong track record of preparing strategic advice and materials for senior executives.
• Successful management of multiple projects, delivering quality outcomes on time.
• High computer literacy, including expertise in digital communication tools, design software, eDM platforms, SharePoint, and the Microsoft 365 suite.
• Ability to craft engaging, audience-specific content, including adherence to Plain English and Easy English principles.
• Passionate about human rights, inclusion, diversity, and service excellence, with a commitment to Melba’s values and goals.
• Strong interpersonal and collaborative skills, with a commitment to building effective partnerships.
• Highly organised with advanced time management skills, capable of prioritising tasks and working autonomously.
• Resilient, flexible, and adaptable to dynamic environments.
• Energetic, team-oriented, and results-driven, with a creative and proactive approach to problem-solving.
• Experience in the disability and/or community services sector (advantageous).

Requirements

• A current Australian Driver Licence.
• NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them). 
• Compliance with OHS&W regulations, legislation, and Policies and Procedures is required. Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary.

About us

For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big, embrace life and do what they choose and value. Melba is firmly grounded in upholding human rights and recognises that part of living a happy, healthy life is being independent and being able to do the things that bring us joy.  Melba won the 2023 National Disability Award for Excellence in Service Quality. 

What's different about Melba?

We definitely do things differently; we call it The Melba Way. Melba's approach is built on a human rights values-based framework. Our purpose is to open up a world of opportunities for people to live a fabulous life. Everyone should be supported to live the life they choose. The Melba Way' is how we go about doing this. Each person is individual and unique. The Melba Way honours and sustains this by creating, maintaining, and refining individualised person-led service, minute by minute, hour by hour and day by day. We do this one person at a time.

Working at Melba 

• We support people with disability to live the life they want.
• We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.
• Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values.
• Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships.
• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us! 
• Join a supportive and collaborative culture where your contributions make a real impact. 
• Enjoy onsite parking and other benefits. 
• Access to not-for-profit salary packaging.  
• Flexible work arrangements, with the ability to work from home or the office. 

Ready to make a difference? 

Click "Apply" now and submit your resume. We look forward to meeting you! 

Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer. Melba Support Services values diversity and encourages applications from Aboriginal and Torres Straight Islanders. People with disabilities and from culturally and linguistically diverse backgrounds are also encouraged to apply. Melba Support Services is committed to making reasonable adjustments to the recruitment process and day-to-day work. As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.

• Salary range of $80k - $90k pa.
• Flexible working arrangements (Hybrid working – 50/50 split alternating between Cheltenham Office/Lilydale Office + home).
• Fast-paced, multi-faceted role.
• Competitive salary + Super including NFP salary packaging. 
• Join a values-oriented human rights organisation.

 
Are you passionate about making a real impact through effective communication? We’re looking for a talented Communications Officer to shape and deliver messages that resonate with diverse audiences. In this exciting role, you’ll oversee a broad portfolio of communications, ensuring Melba messages reach the right people in the right way. Every day brings fresh challenges and opportunities to grow, all within a dynamic and supportive team. If you’re a driven, resilient communicator ready to make a difference, we’d love to hear from you. Join us in making a real difference to the lives of people with disability!

About the role

The Communications Officer will be a resilient, deadline driven professional who thrives in a fast-paced multifaceted role in a dynamic organisation.   This role creates, coordinates, develops and delivers on communications plans to grow engagement and awareness of all things Melba. Working in a fast-paced environment, this role oversees the development and distribution of communications that make Melba stand out from the crowd. They will be a custodian of the Melba tone of voice and take ownership of a range of different channels and products to communicate with a diverse range of stakeholders. This role will provide reporting and analysis of communications activity to facilitate continuous improvement.

 What you’ll be doing (key accountabilities)

• Write, produce and distribute engaging content across a variety of channels including but not limited to regular newsletters, social media, intranet, website scripts and marketing collateral. 
• Produce, maintain and monitor intranet and website content. 
• Develop, communicate and maintain Melba’s communications and content calendars.  
• Plan, create and prepare content for social media marketing campaigns and posts aligned with strategic objectives. 
• Develop SEO driven written and visual content targeted to our stakeholders and specific audiences identified in internal communications plans. 
• Manage multiple competing deadlines and projects concurrently including BAU and ad hoc in a fast-paced environment.
• Deliver Melba stories, including production of videos and other materials to accompany our annual report, including scripting and interviewing for short videos for social and internal communications. 
• Produce engaging digital content, including but not limited to images, banners, gifs, videos, podcasts, and animations, that help to promote Melba’s overall brand story 
• Liaise with external providers to coordinate content as appropriate. 
• Work with the marketing team to jointly monitor, evaluate and report on social media delivery and engagement. 
• Manage the community engagement of social media including comments and direct messages.  
• Review, analyse and report on all communications channels with a view to continually improve.  

Your background (skills and attributes)

• Degree in communications, journalism, or a similar qualification.
• Experience in a communications role within a fast-paced environment.
• Proficiency in Canva and other in-house graphic design tools.
• Familiarity with SEM Rush, Jungle Mail, Sprout Social, and Google Analytics (advantageous).
• Highly organised with advanced time management skills, including the ability to prioritise, meet deadlines, and work autonomously.
• Proven expertise in writing, editing, and storytelling across platforms for diverse audiences, with a focus on engagement and meeting strict deadlines.
• Skilled in creating content that enhances SEO and achieves digital communication objectives.
• Strong attention to detail and ability to thrive in a fast-paced environment with multiple competing deadlines.
• Experience and expertise in editing, proofreading, and content design.
• Excellent computer literacy and digital communication skills.
• Ability to write according to Plain English and Easy English principles (advantageous).
• Experience in the disability and/or community services sector (advantageous).
• Alignment with the values and goals of Melba, including a commitment to service excellence, human rights, and diversity.
• Resilient, flexible, and adaptable to changing priorities.
• Energetic, self-motivated, and creative problem solver with a focus on achieving results.
• A natural collaborator who enjoys working as part of a team and collecting and sharing people’s stories.

Requirements

• A current Australian Driver Licence.
• NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them). 
• Compliance with OHS&W regulations, legislation, and Policies and Procedures is required. Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary.

About us

For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big, embrace life and do what they choose and value. Melba is firmly grounded in upholding human rights and recognises that part of living a happy, healthy life is being independent and being able to do the things that bring us joy.  Melba won the 2023 National Disability Award for Excellence in Service Quality. 

What's different about Melba?

We definitely do things differently; we call it The Melba Way. Melba's approach is built on a human rights values-based framework. Our purpose is to open up a world of opportunities for people to live a fabulous life. Everyone should be supported to live the life they choose. The Melba Way' is how we go about doing this.  Each person is individual and unique. The Melba Way honours and sustains this by creating, maintaining, and refining individualised person-led service, minute by minute, hour by hour and day by day.  We do this one person at a time.

Working at Melba

• We support people with disability to live the life they want.
• We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.
• Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values.
• Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships.
• Join a supportive and collaborative culture where your contributions make a real impact. 
• Access to not-for-profit salary packaging.  
• Flexible work arrangements. 

Ready to make a difference? 

Click "Apply" now and submit your resume. We look forward to meeting you! 

Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer. Melba Support Services values diversity and encourages applications from Aboriginal and Torres Straight Islanders. People with disabilities and from culturally and linguistically diverse backgrounds are also encouraged to apply. Melba Support Services is committed to making reasonable adjustments to the recruitment process and day-to-day work. As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.

• Salary range of $80k - $90k pa.  
• Competitive salary + Super including NFP salary packaging. 
• Flexible working arrangements (Hybrid working – 50/50 split alternating between Cheltenham Office/Lilydale Office + home).
• Join a values-oriented human rights organisation.

Are you a marketing generalist with a flair for creating unforgettable events? We’re looking for a Marketing and Events Coordinator to play a pivotal role in amplifying our message and reaching the right audience. In this multifaceted role, you’ll be at the forefront of promoting Melba's mission, point of difference and services through integrated marketing campaigns and coordinating events that leave a lasting impact. This is your chance to be part of an organisation that truly makes a difference, working alongside a dynamic, highly skilled team dedicated to improving the lives of people with disability. Ready to take the next step in your career and make a meaningful contribution? Join us today!

About the role

The Marketing and Events Coordinator is responsible for planning, executing, and optimising marketing campaigns across various channels and developing, promoting, and delivering a range of events across Melba for both internal and external stakeholders. This position is accountable for the planning and delivery of creative events that showcase Melba’s services and meet other requirements as defined. Key focus of the role includes experience in campaign management, event management, digital marketing, and project coordination within a dynamic marketing team. 

What you’ll be doing (key accountabilities)

• Assist in the development and execution of integrated marketing campaigns, including digital, social media, email, events, and traditional advertising.
• Coordinate project timelines, tasks, and deliverables to ensure campaigns are executed smoothly and on schedule.
• Using co-design principles, collaborate with internal stakeholders to develop an event program that aligns to Melba's strategic objectives and fosters awareness of Melba and its services.
• Research and identify relevant events, conferences, expos, and school engagements that align with Melba’s strategic objectives and target audiences.
• Manage the booking and registration process, including negotiation of sponsorships, exhibitor spaces, or speaking opportunities.
• Plan and coordinate logistics for Melba's participation in events, including materials, staffing, presentations, and promotional activities.
• Collaborate with internal teams to create marketing materials, such as content, graphics, and promotional assets. 
• Support the management of digital marketing channels, including website updates, social media content scheduling, intranet and email campaign deployment.
• Develop the production and distribution of branded Melba items including signage, media backdrops and merchandise.
• Create memorable and impactful events through innovative and creative end-to-end event management including the development of detailed event plans, vendor/agency management and post event reporting.
• Collaborate with the Communications team to develop content to support and promote events.

Your background (skills and attributes)

• Bachelor's degree in marketing, communications, event management, or a related field (or equivalent work experience).

• Proven experience in marketing, communications, or event coordination, with a track record of managing large and small events successfully.
• Strong understanding of digital marketing channels, social media platforms, and advertising campaign planning.
• Exceptional organisational and project management skills, with the ability to prioritise, manage multiple tasks, and meet deadlines autonomously.
• Excellent written and verbal communication skills, with attention to detail and creativity.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with marketing tools and platforms.
• Collaborative team player with strong interpersonal skills, adept at building effective partnerships across teams.
• Strategic thinker with the ability to align events and communications with organisational objectives.
• Passionate about human rights, inclusion, diversity, and service excellence, with a commitment to Melba’s values and goals.
• Resilient, flexible, and adaptable to change.
• Energetic, self-motivated, and solution-focused, with a creative and proactive approach to problem-solving.
• Enthusiastic about marketing and dedicated to the success of campaigns and initiatives.

Requirements

• A current Australian Driver Licence.
• NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them). 
• Compliance with OHS&W regulations, legislation, and Policies and Procedures is required. Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary.

About us

For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big, embrace life and do what they choose and value. Melba is firmly grounded in upholding human rights and recognises that part of living a happy, healthy life is being independent and being able to do the things that bring us joy.  Melba won the 2023 National Disability Award for Excellence in Service Quality. 

What's different about Melba?

We definitely do things differently; we call it The Melba Way. Melba's approach is built on a human rights values-based framework. Our purpose is to open up a world of opportunities for people to live a fabulous life. Everyone should be supported to live the life they choose. The Melba Way' is how we go about doing this. Each person is individual and unique. The Melba Way honours and sustains this by creating, maintaining, and refining individualised person-led service, minute by minute, hour by hour and day by day. We do this one person at a time.

Working at Melba 

• We support people with disability to live the life they want.
• We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.
• Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values.
• Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships.
• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us! 
• Join a supportive and collaborative culture where your contributions make a real impact. 
• Enjoy onsite parking and other benefits. 
• Access to not-for-profit salary packaging.  
• Flexible work arrangements, with the ability to work from home or the office. 

Ready to make a difference? 

Click "Apply" now and submit your resume. We look forward to meeting you! 

Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer. Melba Support Services values diversity and encourages applications from Aboriginal and Torres Straight Islanders. People with disabilities and from culturally and linguistically diverse backgrounds are also encouraged to apply. Melba Support Services is committed to making reasonable adjustments to the recruitment process and day-to-day work. As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.

• Permanent, Full-time 

• Flexible Work – Hybrid Working 

• Join a human rights, values-based Organisation 

• Access to Not-for-Profit Salary Packaging  
  

About Melba 

For over 50 years Melba Support Services has been providing services to people with disability. We are a registered provider who focus on supporting people to dream big, embrace life and do what they choose and value. 

Our commitment to human rights for all people living with disability underpins everything we do. We support people to achieve the goals they choose and live the life that they want, the person comes first! 

Melba won the 2023 National Disability Award for Excellence in Service Quality. 

About the Role 

The Head of Risk Management will lead the development and ongoing operation of strategic risk assessment frameworks and risk policy. This new role will foster a risk aware organisational culture that effectively manages risk and supports performance improvement through innovation, good governance, and best practice. 

 Through the provision of strategic leadership and technical support, the Head of Risk Management is responsible for ensuring a robust framework exists to assess enterprise or strategic risk and operational risk, so that an effective and consistent system is in place for risk identification, evaluation, mitigation, reporting, escalation, disaster recovery and business continuity. This position provides a strong focus on promoting a positive risk management culture, through active promotion and education of staff across all levels of the organisation. It is also responsible for the management of the Internal Audit program and Corporate Insurance program. 

Responsibilities 

• Risk Management Framework: Lead the development, implementation, and maintenance of a comprehensive risk management framework to address strategic, operational, and legislative compliance across the organisation. 

• Positive Risk Culture: Promote a proactive risk culture by championing awareness, delivering training, and embedding risk management practices across all levels of the organisation. 

• Risk Management System: Oversee the implementation and management of an enterprise risk system to centralise and streamline risk recording and monitoring. 

• Risk Advice: Provide expert, strategic, and operational risk management advice, including assessments, controls, and reporting to support organisational growth and safety. 

• Internal Audit (Commercial): Develop and coordinate a risk-based internal audit program with a commercial focus to ensure compliance, enhance accountability, and monitor the implementation of corrective actions across the organization. 

• Insurance: Manage corporate insurance coverage and claims to ensure comprehensive and cost-effective risk protection for the organisation. 

• Compliance & Policy: Monitor regulatory changes, maintain an assurance roadmap, and ensure policies and procedures align with risk management standards. 

• Business Continuity Plans: Develop, review, and implement business continuity and emergency management plans to ensure preparedness and resilience in crisis scenarios. 

Qualifications and Experience 

• Bachelor of Business or similar formal qualifications in Risk Management, or significant relevant experience in a similar environment/organisation.  

• Practical knowledge of Australian Standards pertaining to Risk Management systems. 

• Extensive experience at a senior level within the areas of governance, risk, compliance and audit, with risk management technology capability viewed favourably.  

• Alignment and commitment to Melba’s Mission, Vision and Values.  

• A commitment to drive the development and implementation of a positive and proactive risk culture across Melba. 

• Superior communication and influencing skills, with the ability to win hearts and minds across corporate and operational divisions of Melba.  

• Sound knowledge of good practice enterprise risk and compliance frameworks and processes and risk system capabilities, for large and complex organisations.  

• Demonstrated experience in interpreting legislation/regulations and developing policies, procedures and guidelines. 

• Good working knowledge of audit processes, business continuity management, obligation management, risk and compliance monitoring and reporting.  

• A proactive and ‘can-do’ attitude, with a willingness to work flexibly across program areas to achieve business outcomes.    

• Demonstrated ability to lead initiatives and present effectively to a variety of audiences. 

• The ability to prioritise workload and manage competing demands. 

You will also bring with you or be willing to obtain: 

• A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).  

• A current First Aid and CPR Certificate. 

• Full Australian Driver's License. 

• Evidence of COVID 19 vaccination status, including booster. 

Why Join Us?  

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!  

• Join a supportive and collaborative culture where your contributions make a real impact. 

• Enjoy onsite parking and other benefits. 

• Access to Not-for-Profit Salary Packaging.  

• Flexible work arrangements, with the ability to work from home or the office. 

Ready to Make a Difference?  

Click "Apply" now and submit your resume. We look forward to meeting you!  

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.  

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect. 

Working at Melba Support Services (Melba) 

• We support people with disability to live the life they want. 

• We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.  

• Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values. 

• Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships. 

About Melba 

For over 50 years Melba Support Services has been providing services to people with disability. We are a registered provider who focus on supporting people to dream big, embrace life and do what they choose and value.  

Our commitment to human rights for all people living with disability underpins everything we do. We support people to achieve the goals they choose and live the life that they want, the person comes first!  

Melba won the 2023 National Disability Award for Excellence in Service Quality. 
 
What is the Melba Way? 

 
Melba's approach is built on a human rights values-based framework. Our purpose is to open up a world of opportunities for people to live a fabulous life. The Melba Way' is how we go about doing this.  

Each person is individual and unique.  

The Melba Way honours and sustains this by creating, maintaining, and refining individualised person-led service, minute by minute, hour by hour and day by day.  

We do this one person at a time.  

Position Purpose 

Service Quality is paramount at Melba Support Services. The Outcomes Lead is responsible for the management of the day-to-day operations of a service site within Home and Living, including the financial performance. They will provide the required amount of support to assist people with disabilities to live a life that is personally fulfilling to that individual whilst also planning and coordinating the provision of direct staff support, and supervision of the staff assigned to support these individuals. 

hat you’ll be doing (Key accountabilities) 

• Work in accordance with Melbas Vision, Mission, Values, Human Rights, and Zero Tolerance. 

• Work in accordance with Melbas Policies & Procedures and Quality Framework, including reporting requirements.  

• Establish and manage the delivery of high-quality services to people with a disability in line with Melba’s Vision, Mission & Values.  

• Prepare required plans, reports, business cases and evaluations as required. 

• Manage risk in a manner that accords individuals dignity, choice and control.  

• Provide ongoing support and management to direct support staff and foster a workplace free from bullying and harassment. 

• Through role modelling and positive work practices, lead a team of staff in providing a high quality and person-centred services to the people we support to ensure that individuals’ physical, spiritual and emotional health is at optimal level.   

• To actively participate in the recruitment, induction, orientation and training of staff.  

• To develop, complete and update SIL quotes as required.  

• To attend NDIS review meetings if/when required.   

• To develop house rosters based on approved SIL quotes (with Outcome Manager approval prior to implementation).   

• To oversee and manage day to day property issues and maintenance requests.   

• To ensure all required documentation is current, accurate and up to date.  

• To develop agenda items for, and to lead regular staff meetings.  

• To seek and receive ongoing feedback from individuals and staff to ensure the continual satisfaction and improvement of service delivery.   

• To promote and adopt a PCAS (person centred active support) approach to assist individuals to be actively engaged in all areas of their daily lives.   

• To deliver supports and services in line with the principles of PBS (positive behaviour support).   

• Develop and maintain effective and strategic working relationships and networks with: funding bodies which includes the NDIS, regulatory agencies, partners and other service providers.  

• Respect and safeguard the Human Rights of people supported ensuring they feel safe, well and are free from abuse and neglect.  

• Build relationships and partnerships with other service providers that assist in creating opportunities for individuals accessing the service. This can include Clinicians, Consultants, Specialists, community-based organisations, funding bodies, regulatory agencies, and relevant business partners.   

• Maintain personal knowledge of relevant legislation, NDIS Service Standards and contemporary practices to support the role. One avenue is through professional development activities.  

• Role model high quality person centred practices to staff that demonstrates support appropriate to assist an individual to participate in their daily routines and achieve their chosen outcomes.  

• Organisation and supervision of staff around supported persons plans, programs and key outcomes, including day to day supervision, performance management and skill development. 

• Effectively manage, coordinate and support the development of skills within the staff team to ensure staff meet the individualised requirements of the individuals supported.  

• To effectively lead a team of staff to:  

1. Support individuals to develop and maintain family relationships, friendships and intimate relationships, 

1. Assist individuals to identify and pursue a broad range of social, educational, vocational and recreational opportunities that bring meaning and value to their lives. 

1. Support individuals to become recognised and accepted as valued and contributing members of their community. 

1. Support individuals to use their preferred communication method and/or receive support that encompasses their preferred communication method. 

1. Provide supports that ensure an individual’s health is maintained at an optimal level for that person.  

• Understand and monitor NDIS budgets for each person supported. 

• Ensure that the rostering of direct support staff is in line with each person’s agreed supports as set out in their Service Agreement and compliant with the Melba Enterprise Agreement. 

• Document and maintain relevant information in relation to a person’s supports and outcomes, including supporting the implementation of Personal Outcomes Measures (POMs) provided by Melba.  

• Develop and maintain effective relationships with individuals who purchase services and their families, carers or advocates. Respond to enquiries from people with a disability and their families about appropriate support options to meet their needs and desires which includes making appropriate referrals as necessary. 

• Other duties as directed by the Outcomes Manager. 

Your Background (Skills and attributes)  

• A track record of effectively leading teams of staff to perform their roles to a high standard and to provide innovative and progressive service delivery models.  

• An understanding of both physical and intellectual disabilities and other complex presentations (including mental health support).  

• A good understanding of Positive Behaviour Support (PBS) and person-centred practice. 

• Experience in supporting people with a disability and their families. 

• Ability to advocate on behalf of people with intellectual disabilities. 

• Experience in working effectively with people who have complex communication needs  

• Strong interpersonal skills and ability to form effective working relationships with colleagues, management, families and external bodies. Strong interpersonal skills and ability to form effective working relationships with colleagues, management and external bodies  

• Capacity to follow instructions, policies and procedures 

• Certificate IV in Disability or equivalent.

• A current First Aid and CPR Certificate. 

• A current NDIS Worker Screening and Working with Children Check. 

• The ability and relevant driver’s license to perform travel and work a variety of shifts, including weekends. Position may also require working active nights. 

• Compliance with OHS&W regulations, legislation, and Policies and Procedures is required. 

• Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary.