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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

As a Senior Business Analyst you will work predominantly in the cards space to elicit, analyse, communicate and validate business/user requirements for processes, policies and information systems. You will also translate business needs/end-user requirements into functional specifications that describe what the system, process or product/service must do to fulfil the end-user/business requirements.

What you may be doing:

• Formulating and defining system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

• Working with internal and external clients to assist with implementation of some or all aspects of the P1C software platform.

• Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications.

• Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.

• Identifies and documents business strategies, objectives and drivers.

• Analyses and documents business processes and metrics and identifies improvement opportunities.

• Re-engineers processes to deliver greater effectiveness and efficiency.

• Identifies/documents how applications and systems interact to support business processes.

• Assesses, applies and projects the impact of system changes on users and internal and external clients or stakeholders.

• Uses knowledge of systems and industry requirements to develop or modify complex information systems.

• Tracking tasks to plan and escalating issues with late running task and other schedule impacts in a timely manner to the PM.

• Conducts a variety of tests such as system, integration, readiness and acceptance tests.

• Verifies through testing that changes made by programmers to one part of the application do not impact other parts.

• Trains internal employees or external clients on changes, new systems or new procedures.

• Conducts one-on-one or classroom training depending upon the size or desire of the audience.

• May mentor, guide, advise and/or check the work of less experienced business systems analysts.

• Considers business implications of the application of technology to the current business environment.

• Other related duties assigned as needed.

What you bring:

• Knowledge of financial services industry

• Good understanding of P1C/BASE Global/B2K or any relevant credit card processing technologies

• Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development

• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Excellent analytical, decision-making, problem-solving, team, and time management skills

• Ability to persuade and influence others on the best approach to take

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

• Is resourceful and proactive in gathering information and sharing ideas

What we offer you:

• Competitive salary, range of benefits designed to help support your lifestyle and wellbeing

• Flexibility to work remotely with occasional office visits

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A modern, international work environment with a dedicated and motivated team

• A broad range of professional education and personal development possibilities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Work closely with Senior Managers and Accounts Management team to align marketing activities and materials to mlcoa’s sales and marketing plans
• Responsible for creating and preparing all promotional materials and campaigns alongside driving technical requirements.
• Manage mlcoa LinkedIn pages, including content creation, reporting on results and optimising activity accordingly.
• Plan, create and schedule weekly and monthly communications in line with promotions, events and other marketing initiatives.
• Coordinate marketing calendar to ensure all activity is on track as planned and stakeholders are kept up to date on the status of work.
• Ownership of brand websites ensuring all content is up to date, working closely with external agencies to carry out required maintenance and updates.
• Develop and create all marketing materials in line with brand guidelines including flyers, product sheets, presentations, brochures and infographics.
• Organise and execute conferencing events, sponsorship and association relationships. Including end to end support of quarterly in-person educational seminars.
• Organise and oversee mlcoa’s national webinar schedule, including setting up event in Teams Webinar, preparing marketing material and comms to advertise to customers (Quick word, LinkedIn, mlcoa Website, vault Resources), support speaker with formatting slides and on the day of the session, set up ‘’resources webpage’’ and event survey etc.
• Manage mlcoa team email signatures via Exclaimer Cloud, including producing banners in line with current campaign
• Oversee the mlcoa pages on the MedHealth intranet, including internal and external document management
• Support and collaborate with stakeholders across mlcoa and wider MedHealth organisation.
• Monitor mlcoa national email inbox, and distribute correspondence to the appropriate individual, or state / territory office

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As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
The Technical Business Analyst will be responsible for eliciting, analyzing, communicating, and validating business and user requirements for processes, policies, and information systems. They will translate business needs into detailed functional specifications and collaborate with cross-functional teams to ensure successful implementation of solutions. The role involves conducting technical analysis, developing and maintaining documentation, facilitating workshops, ensuring compliance with industry standards, supporting end-to-end project activities, and providing expertise in payments industry trends. Additionally, the analyst will develop and manage change controls to ensure proper documentation and approval of changes.

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What you will need:

• Proven experience as a Technical Business Analyst in the payments industry.

• Strong understanding of payment processing systems and compliance requirements.

• Excellent analytical, problem-solving, and communication skills.

• Experience with Agile methodologies and tools.

• Strong documentation and technical writing skills.

• Ability to work independently and as part of a team.

• Experience in developing and managing change controls.

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Flexible, hybrid working conditions

• Genuine opportunities to learn and grow with a Fortune 500 global Fintech

• Competitive salary and benefits including medical and personal insurances and employee share scheme

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass